Sales Learning Consultant

Company Description

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

Job Description

Visa University is changing the learning culture at Visa. We are a team of experts in our respective disciplines, but more importantly, we strive to harness our collective expertise in the most effective way for the benefit of learners. We combine rigor, data, and subject matter expertise with intuition and common sense of what will be most effective for the business. We like to prototype, launch, and evaluate. We are comfortable learning from our mistakes. Sales Learning Consultant will be responsible for consulting with the North America region functional stakeholders to develop strategic learning and development solutions that measurably impact business priorities.   With Visa’s strategy and priorities in mind, you will undertake root cause analysis, conduct assessments and analysis, and synthesize performance data to identify skill and knowledge gaps. 

You will partner with Visa University, People and Talent colleagues to close those gaps by creating and deploying solutions that leverage the 3Es of development (Experience, Exposure, Education), including performance improvement, ROI measurement strategies, change initiatives, as well as training recommendations and curriculum design.

This role will report to the Regional Head of Learning – North America Region.  Location preference is in Atlanta, GA, but other candidates in officed markets within North America will be considered as well.

The ability to comply with a hybrid working model is required with no less than 8 days a month in the office.

Stakeholder Management

• Establish strategic relationships with key business partners across VAS, CMS, and the regional Sales organization to become a trusted Learning partner and SME on performance improvement opportunities.
• Align with key business partners to share Regional Learning priorities, initiatives, status, and ROI impact through consistent communication methods.
• Collaborate across Talent, People, I&D, and internal Visa University teams to cultivate partnerships that yield best of class, integrated learning solutions.
• Leverage global scalability mindset when devising learning solutions, thinking how to best curate existing content first.  Promote and reinforce the usage of global training and toolkits as appropriate.
• Collaborate with the Performance Consulting Guild and Governance teams as needed, to develop/refine guidelines and best practices that will optimize the practice of performance consulting in Visa University.
• Partner with regional Sales Excellence team to ensure prioritization of CMS development against overall NA training calendar.

Consulting and Solutioning

• Consult with business partners to perform root cause analysis that will identify key sources of performance gaps and help determine the right set of solutions to drive organizational performance.   ​
• Be an avid student of the business; participate in development opportunities to understand the organization’s business goals and objectives and how to best position learning to support their achievement.​
• Create data driven analysis to support learning solution design.
• Develop comprehensive learning strategies for region-specific programs that identify performance goals, learning objectives, high level solution design, as well as deployment and evaluation strategies.  Build and socialize learning plans with key stakeholders across the organization ensuring buy-in and alignment with business priorities and VU strategy. ​
• Provide thought leadership and counsel to stakeholders on the right solutions to address performance gaps, recognizing that not all performance gaps can be solved through learning interventions.
• Facilitate Sales specific programs, as needed.

Measurement

• Establish performance metrics and evaluation procedures to evaluate learning ROI​.
• Monitor the effectiveness of performance improvement ​solutions.
• Facilitate change management processes to ensure successful implementation of performance improvement initiatives.

VU Ambassador

• Build deep knowledge of VU programs, capabilities, and learning solutions.  Actively champion VU services with business partners and key stakeholders.
• Display a continuous learning mindset, constantly seeking expertise in the learning discipline and identifying creative opportunities.
• Champion Visa Learning culture; promote continuous learning and improvement.
• Integrate VU into regional marketing and communication campaigns to create awareness of VU services and offerings to drive engagement.
• Collaborate with VU Colleagues on internal special projects.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

Basic Qualifications

• 8 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD

Preferred Qualifications

• 9 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD
• Bachelor’s degree in HR, Learning and Development, Instructional Design preferred, or equivalent experience, MS degree a plus.
• Strong performance consulting acumen with 10+ years’ experience in Learning, HR, Org Development Consulting; years of e
• Experience driving Sales Training initiatives.
• Familiarity with leveraging Workplace Personality Assessments; certification in DISC, Insights, or Myers Briggs a plus.
• Sales and Digital payments background strongly preferred; experience with Visa CMS and VAS would be ideal.
• Demonstrated ability to effectively collaborate, consult and influence senior leaders, business partners, internal and external customers, and colleagues to drive business results.
• Strong communication (written and verbal), consulting, stakeholder management, relationship management and influencing skills at all levels in an organization; advanced skills creating PowerPoint presentations.
• Effective track record of using metrics and analytics to drive decision making and increased value generation (sales, satisfaction surveys, etc.)
• Demonstrated ability to drive innovation and change to improve efficiencies and the effectiveness of learning solutions.
• Experience in Training Needs Analysis (TNA), creation of learning plans, and evaluation of L&D projects.
• Comfort with facilitating learning programs in a variety of modalities.
• Great collaboration skills, able to engage a wide variety of people in solution design and delivery across various geographies.
• Well-read and able to offer a perspective on leadership, change management, inclusion and diversity, and other key organizational topics.
• Possess high Emotional Intelligence with ability to operate as part of a high performing team.
• Comfortable and experienced in navigating a complex matrixed environment.

Additional Information

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. Applicants Only: The estimated salary range for a new hire into this position is 113,100.00 to 147,100.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.