Director, Learning and Development

Job Description

Work Location Options: Hybrid

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let’s lead the way together.

American Express Global Commercial Services (GCS) is the Global leader in Commercial Payments and continues to be an exciting and fast-growing business. To maintain this success, the organization must accelerate sales and drive profitable charge volume growth. The Sales Enablement, Pricing & Transformation (SPT) team within GCS is instrumental in ensuring achievement of these objectives. The Director position within SPT offers you the opportunity to be part of this dynamic organization and help GCS achieve its goals and targets.

The Learning & Development Director will lead a team responsible for leveraging data, performance insights, and internal customer feedback to identify training needs across the sales and client management lifecycles. The Director will lead and help to evolve the training strategy to meet internal customer training needs, and manage, track, and reinforce trainings. The Training Director will be a thought leader who will deliver on an effective training plan and the professional development of Colleagues across GCS’ US Small and Middle Enterprises (SME) segment. 

Responsibilities:

• Lead a hard-working team of trainers dedicated to getting results for their business segment
• Build strong relationships with leaders and support teams to clearly identify training needs to drive growth targets
• Design and implement the learning journey for US SME Sales and Account Development Colleagues to drive outstanding performance of both front-line teams (new hires and tenured) and leaders, including innovation of curriculums, training delivery, and reinforcement
• Strategize and align with stakeholder on Continuing Education needs and topics
• Establish processes that will scale to meet the demands of a growing Sales and Account Development organization
• Partner with our Learning & Development Centers of Excellence to source, develop, and customize content based on role and/or the segment’s training needs
• Collaborate with key business partners (i.e., Marketing, Performance & Insights, Product, etc.) to evolve training materials, topics, and delivery methods
• Measure effectiveness of the learning experience by using business performance metrics to evolve the training plan over time

Minimum Qualifications:

• 4 – 5 years’ experience in adult learning and training development and delivery, including effectively leading and facilitating training programs
• 3 – 5 years’ people leadership experience
• Bachelor’s degree or equivalent experience
• People leadership with the ability and experience to build, coach, and develop a hard-working team
• Outstanding facilitation skills, engaging style in front of large audiences, strong written and oral communication skills 
• Ability to create an exciting learning environment 
• Experience with developing successful programs to accelerate the performance 
• Ability to identify learning and performance improvement needs, develop objectives, design plans, and demonstrate return on investment
• Experience using creative tactics and programs to drive the adoption of new digital capabilities 
• Excellent business acumen and results orientation
• Outstanding relationship building skills with consistent track record to effectively collaborate, partner, and advise senior leaders, internal business partners, external vendors, and customer facing colleagues to uncover insights and build consensus
•  Business writing and communications excellence, specifically the ability to formulate and convey a strategy and other information in a clear, concise and visually appealing manner    
• Project Management in a deadline-driven, results-oriented environment with competing priorities
• Strong executive presence and ability to influence at all levels
• Innovator – not afraid to challenge the status quo 
• Demonstrated ability to meet deadlines, excel in a complex, fast paced, multi-team environment with rapidly evolving business demands
• Enthusiastic, fun, flexible and demonstrates a willingness to learn!

Preferred Qualifications:

• Master’s degree preferred
• Experience in a highly regulated industry

Salary Range: $130,000.00 to $205,000.00 annually + bonus + equity (if applicable) + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That’s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers/Employees – Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.

If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.