Training Manager

Overview

This role will support Western Canada and the candidate must reside near Calgary, Vancouver, Saskatchewan or Winnipeg as they will be travelling to different dealerships.

Why GMF?

GM Financial is the wholly owned captive finance subsidiary of General Motors.  We are a global provider of auto finance solutions. We offer attractive retail financing and lease programs to meet the needs of each customer. We also offer commercial lending products to dealers to help them finance and grow their businesses.

At GM Financial, we are looking for people who want to embark on an exciting career journey.  Our team members define and shape our culture — an environment that welcomes new ideas, fosters integrity, and creates a sense of community and belonging.  Here we do more than work — we thrive.

Our Purpose: We pioneer the innovations that move and connect people to what matters.

About the role:

The Dealer Training Manager is responsible for taking the lead in assisting the AVP of DTD in the creation, development, and the delivery of dealer educational programs to meet specific business needs as well as support the Canadian field team and their dealer base. Tracking results is valuable after training to determine impact; provide feedback to management.

As a Training Manager of the Dealer Training Team, this individual will have strong working knowledge in retail automotive financing and extensive knowledge in the income development processes utilized in dealerships today with the ability to translate that into content and effectively deliver the process.

This role will take the lead to help ensure quality dealer training through course design, delivery and evaluation, training resource materials and learning reinforcement. Support the AVP in all roles and responsibilities including event planning, reporting, and team leadership.

Responsibilities

What makes you a dream candidate? 

• Take the lead in assisting the AVP in all phases of departmental development including training team members, sales and dealer training content and communication
• Take the lead in the training efforts of field team members and ensuring consistent and quality dealership training meetings are delivered through effective and inspirational coaching
• Work closely with RSMs, DRMs and GM Zone personnel to develop collaboration to ensure successful meetings/training in local markets
• Assist in the development and delivery of training with a variety of training methodologies and job aids
• Develop and deliver dealer training to meet business objectives (i e , consumer and commercial lease, non-prime, GM Protection Products-F & I, including offsite workshops, VOD’s, TEAM’s Virtual Training meetings as well as on the job dealership consulting and coaching inside the dealerships, national sales rallies, regional meetings and GMCC events (i e auto shows, rally’s)
• Interact with other business units and training department personnel to ensure consistency in materials for both internal and external content
• Works to stay current on relative business unit updates and initiatives, both GMF and GMCL relative to field and dealership personnel
• Performs other related duties and handles various projects as needed

Qualifications

Experience

• Minimum 5 years of dealership and auto finance industry experience preferred
• Minimum 3 years of training/facilitation, content development and project management experience preferred
• Minimum 3 year of supervisory or leadership experience preferred
• High school diploma required; Bachelor’s degree preferred.
• Strong working knowledge of the sales and F&I processes and operations within franchise automotive dealerships including menu sell.
• Extensive knowledge in automobile leasing products and the ability to present leasing in all presentation scenarios
• Working knowledge of various dealer management systems and software
• Required to command a presence in a large group of people and hold their interests for long periods of time

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GM Financial is an equal-opportunity employer, and is committed to diversity and inclusiveness in its employment practices. Employees must meet qualification standards that are job-related and consistent with business necessity and must be able to perform the “essential job duties” of the position, with or without reasonable accommodation. If you require a specific accommodation because of a disability or medical need, please contact hrconnection@gmfinancial.com or call 1-866-411-4748.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job.  They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified.  Your function may not be limited to this and changing duties and responsibilities should be expected to meet changing business requirements.