Learning Specialist

Job Details

Description

Company: 

CGIC

Department: 

Claims Experience

Employment Type: 

Regular Full-Time

Work Model: 

Hybrid

Language: 

English required, French is an asset.

Additional Information: 

There are 2 positions available. 

The Opportunity:

We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients, and our communities.

​The Learning Specialist is responsible for supporting various learning and development functions as required by the business. The Learning Specialist will support design, development, delivery, content management and learning project work. This role may be required to manage project streams to ensure project deliverables.

How you will create impact:

• Working with the Content Management Consultant on the design, development, implementation, and socialization of the content management strategy within claims 
• Researching design initiatives to enhance the site with a focus on developing tools/access methods that enable end-users to quickly obtain required information.
• Partnering with the team to develop topic-specific outcomes, determining instructional methods, curating specific learning experiences, and designing courses, events, programs and modules.
• Utilizing industry software, learning technologies, and authoring tools to conduct testing, create training solutions and build materials including eLearning.
• Delivering training using adult learning principles, evaluating effectiveness, modifying solutions based on feedback and providing follow-up support as required.
• Coordinating learning events by assisting with scheduling and logistics, responding to inquiries, managing rosters and generating reports.

How you will succeed:

• You have an innovative mindset to improve operational efficiencies and ability to influence change, with a primary focus on client needs.
• You use critical thinking skills to recognize assumptions, evaluate arguments, draw conclusions and proactively propose solutions.
• You have strong communication skills to clearly convey messages and explore diverse points of view.
• You build trusting relationships and provide guidance to support the development of colleagues.

To join our team:

• You have 3 years of experience in workplace learning and development or a related field.
• You have a post-secondary diploma in a related discipline.
• You have or are working towards the Chartered Insurance Professional (CIP) designation.
• You have strong knowledge of adult learning and instructional design principles, learning development and delivery and the design life cycle.
• You have working knowledge of learning mechanisms, systems, tools and software.

What you need to know:

• You will travel occasionally.

What’s in it for you?

• Training and development opportunities to grow your career.
• Flexible work options and paid time off to support your personal and family needs.
• A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
• Paid volunteer days to give back to your community.
• In addition to our competitive salary and incentive programs, eligible employees also benefit from a comprehensive total rewards package including group retirement savings plans, pension and benefits (e.g., health and wellness, dental, disability and life coverage), mental health support and an employee assistance program.