Technical Training Program Manager Intern, Developer Education (Summer 2024)

Netflix is the world’s leading streaming entertainment service with 240+ million paid memberships in over 190 countries enjoying TV series, documentaries and feature films across a wide variety of genres and languages. Netflix is reinventing entertainment from end to end. We are revolutionizing how shows and movies are produced, pushing technological boundaries to efficiently deliver streaming video at massive scale over the internet, and continuously improving and personalizing how content is presented around the globe. 

Throughout our business, Netflix employs a simple but powerful approach to product innovation and decision-making: we ask our members, through experiments (online or quasi), which of several possible experiences resonate with them. To support experimentation at scale, we continuously invest in our democratized experimentation platform that supports contributions of metrics and inference methods from users of all backgrounds, and permits experimenters to use these building blocks to develop flexible and powerful workflows. Through our search for new talent, such as yourself these goals align with the skillsets we source. We are always looking to improve our decision-making capabilities by exploring, developing, and implementing new approaches to the design and analysis of randomized experiments, and by leveraging approaches from observational causal inference.  

About Developer Education

The Developer Education team sits at the intersection of Engineering and Learning & Development, and ensures that the technical learning strategy is well integrated with the overall employee learning journey at Netflix. Our mission is to help all Netflix engineers, scientists, and solution developers be as informed and productive as possible by ensuring they have access to curated knowledge, education, and support resources, when and where they need them.

We are looking for an innovative, proactive Technical Training Program Manager Intern whose mission is to transform the Developer Education (DevEd) onboarding and continuing education program into a more interactive, impactful, and meaningful experience. You will contribute towards the DevEd onboarding and continuing education training planning, delivery, and development, including communication campaigns, metric tracking and reporting, and cross-team and vendor partnership training implementation. You will also engage with the rest of the Developer Education team and integrate with the documentation lifecycle workflows and projects. We’re looking for a self-starter who is passionate about technology, and learning and can think outside of the box to help us scale.

What you will do:

• Drive vision, strategy, & operations of our technical onboarding and continuing education efforts across Netflix Engineering.
• Partner with internal and external program managers, instructional designers, technical writers, and facilitators for developer education program execution.
• Foster a culture of learning that promotes inclusion and diversity in our teams, interactions, and learning models.
• Develop strong partnerships with Emerging Talent, our Engineering domains, and Support teams to create continuous feedback loops to ensure we’re solving the most impactful problems.
• Evolve the onboarding and continuing education learning to be product-led, focused on user experience, with relevant KPIs to assess learning impact and to tune up the modules.

We are looking for individuals with the following qualifications:

• Current student pursuing a degree in a technical or non-technical field with an expected graduation date around December 2024 or Spring/Summer 2025
• Broad experience in the development and execution of technical education programs with evidence of positive outcomes via metrics or post-mortem documentation. 
• Intermediate skills in the design and implementation of diverse learning formats and blended instructional methods. These formats can include the creation of eLearning, Micro Learning content, live workshop facilitation as well as technical documentation
• The ability to create and maintain a learning culture that amplifies the organization’s potential.
• The ability to navigate diverse stakeholder groups, forming and sustaining successful partnerships by influencing up, down, and across.
• Outstanding people skills, partnerships, cross-functional relationships.

Nice to have:

• Beginner understanding of modern application architectures, software development lifecycle, data processing needs, cloud infrastructure, and developer tooling.
• Good understanding of the education space for engineers and data scientists, including learning styles and approaches.
• A track record of consistently and successfully delivering technical education and community-building training and events.

What you will learn:

• You will learn about real-life decision-making challenges at Netflix, and help us develop innovative solutions.
• You will learn broadly about how the Developer Education team at Netflix strengthens and helps optimize all aspects of our global entertainment business. 
• You will collaborate with stunning colleagues in the Platform Engineering organization and beyond.
• You will have the opportunity to present your work at key internal forums within Netflix. 

The Summer Internship

At Netflix, we offer a personalized experience for interns, and our aim is to offer an experience that mimics what it is like to actually work here. We match qualified interns with projects and groups based on interests and skill sets, and fully embed interns within those groups for the summer. Netflix is a unique place to work and we live by our values, so it’s worth learning more about our culture.

Internships are paid and are a minimum of 12 weeks, with a choice of a few fixed start dates in May or June to accommodate varying school calendars. Our summer internships in 2024 will be located — depending on the team — either in our Los Gatos, CA, or in our Los Angeles, CA, office. 

Netflix is an equal opportunity employer that celebrates diversity, recognizing that diversity of thought and background builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

The overall market range for Netflix Internships is typically $25/hour – $110/hour.

This market range is based on total compensation (vs. only hourly rate), which is in line with our compensation philosophy. Netflix is a unique culture and environment. Learn more here.