logo logo

Academic Advisor

Workforce Edge - Teamed Recruiting
November 18, 2022
Job Type Contract   Full-Time  
Experience Level Entry  
Organization Type Edtech  
Pay Range $20/hr
Share

Full-Time, Remote

Contract-to-Employee

$20 /hr

*Preferably located in PST or MT time zone

Are you passionate about the impact of education? Do you have experience in a customer service role? This is a unique opportunity to support professionals in navigating and enrolling in workplace supported education benefits programs. If you are customer-focused, have strong communication skills, and are a self-starter – this may be the opportunity for you!

SEI, Workforce Edge

Workforce Edge is a platform education benefit provider. We help organizations invest in learning, training, and skills to unlock the potential in organizations’ workforce. Workforce Edge simplifies the process of employer tuition assistance through support in administration of benefits including review of eligibility, navigating tuition assistance, providing guidance, and enrollment into education programs.

About the Role

The WFE Advisor is responsible for the support of WFE users. First point of assistance for prospective students. Will contact account creators as well as request submitters. Can offer counseling around platform, benefits and other admin issues.

Essential Duties & Responsibilities

  • Make outbound calls to contact students signing up for the platform.
  • Apply a consultative style to determine fit between student’s needs and offerings on the WFE platform.
  • Staff an inbound phone and online queue during established hours of operation.
  • Monitor inbound email and Live Chat interactions during hours of operation.
  • Explain the benefits and processes of using WFE to each user based on individual employer requirements.
  • Provide direct support for students with a technical issue.
  • Track all prospect and student interactions in our CRM and email systems.
  • Serve as an escalation point for student issues, as needed.

Job Skills

  • Excellent problem solving, leadership, and customer service skills.
  • Exceptional verbal and written communication skills in both English and Spanish preferred.
  • Strong understanding of company products, policies, and services.
  • Analytical, efficient, and thorough.
  • Ability to remain calm and courteous under pressure and navigate tense situations.

Work Experience

  • Call Center and customer service experience required.
  • Proficiency with technology, especially computers, software applications and phone systems.
  • Post-secondary education industry experience a plus.

Other

  • Home office setting.
  • Must be able to work more than 40 hours per week when business needs warrant.
  • Access information using a computer.
  • Effectively communicate, both up and down the management chain.
  • Effectively cope with stressful situations.
  • Strong mental acuity.
  • Regular, dependable attendance and punctuality are essential functions of this job.
  • Other essential functions and marginal job functions are subject to modification.

The selected applicant for this position may be required to work onsite and attend onsite or offsite meetings and events. As such, the selected applicant must be fully vaccinated against COVID-19 as a condition of employment. Proof of vaccination will be required before the first day of employment. We will consider requests for exception from this requirement under our process for disability accommodation or religious exemption.