Instructional Technologist

St. John’s established in 1870, has three New York City campuses; international locations in Rome, Italy; Limerick, Ireland; and Paris, France; and study abroad locations around the world. The Princeton Review and other top rankings consistently recognize the University’s outstanding academics, diverse student body, dynamic internship and volunteer opportunities, focus on student life, and diverse study abroad offerings. St. John’s University offers more than 100 undergraduate and graduate programs in its six colleges and schools, with a growing number of programs offered online. The University is accredited by the Middle States Commission on Higher Education and 12 other major academic and professional associations. 

A dedication to diversity, equity and inclusion is at the heart of our mission.  As a Catholic and Vincentian university, St. John’s is committed to institutionalizing practices of inclusive excellence to ensure that we welcome and celebrate the intrinsic worth of all members of our community.  We will become an even stronger university as we enhance equity at every level of our institution. Our graduates will excel in the competencies and values required for leadership and service in a rapidly evolving world.     

Instructional Technologist Job Description:

The Instructional Technology Specialist (or Instructional Technologist) will: 

• develop training and support materials 
• provide consultation and troubleshoot 
• manage service requests all related to the support of instructional technology service delivered either on-premises or via a cloud-service provider
• work to oversee the design of protocols and procedures, the training of peers and clients, and the maintenance of asset inventory
• collaborate with engineering teams on system designs and operations
• enforce operational efficacy and work to diminish service outages by leveraging effective ITSM processes (e.g., incident, service request, problem, change, and configuration management)
• work with external partners, including consultants, agencies, and vendors in the support of the teaching and learning environment 

Instructional technology services are defined as technologies used in or out of the classroom to support teaching and learning. Examples of supported technologies are (but not limited to): Blackboard, WebEx, Office365, Panopto, Prezi, PollEverywhere, and VoiceThread. In addition to these technologies, technologies deployed in the physical learning environment (e.g., projection, Doceri, document cameras, wireless presentation, etc.) also fall within the scope of the Instructional Technologist. 

With information technology constantly changing, specialists must stay up to date on emerging technologies and the potential effectiveness of these advancements in their current system.   

Requirements: 

Instructional Technologists should have: 

• a bachelor’s degree program or higher in instructional design, telecommunications and computer science, or equivalent field or non-bachelor’s degrees with equivalent years of experience and relevant professional certifications 
• at least four years of experience with IT support, classroom technology, and technical customer service 
• experience supporting and troubleshooting Microsoft windows and Macintosh computers. 
• demonstrated experience in working collaboratively with a team as an effective team member 
• excellent interpersonal skills and ability to work with diverse clientele 
• demonstrated ability to communicate effectively verbally and in writing
• critical organizational skills and attention to detail 
• exercise good judgment, logic, and troubleshooting skills to anticipate and solve problems independently 
• proven experience in handling multiple priorities simultaneously 
• experience in developing, training, and supporting faculty and administrative staff in instructional technology 
• ability to work a flexible work schedule, including evenings and weekends, when necessary

In compliance with NYC’s Pay Transparency Act, the annual salary range for this position is $62,400 to $65,000. St. John’s University considers factors such as (but not limited to) scope and responsibilities of the position, candidate’s work experience, education/training, key skills, internal peer equity, as well as market and organizational considerations when extending an offer.    

This position may be relocated to any of St. John’s University’s physical locations at any time. 

St. John’s offers a competitive compensation program which is commensurate with your qualifications, experience, and contingent upon the departmental budget. We also offer an extremely comprehensive benefits program to meet the diverse needs of our workforce. Along with exceptional benefits such as medical, dental, life insurance, long term disability insurance, tuition remission, generous 403(b) employer contribution, employee assistance program, and liberal paid time off policies, faculty and staff can also enjoy St. John’s performing arts, libraries, bookstores, dining facilities, campus recreation and sporting events 

Any offer of employment is subject to receipt by St. John’s University of satisfactory references, verification of employment and education. 

St. John’s University is an Equal Opportunity Employer and encourages applications from women and minorities. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, status as an individual with a disability, protected veteran status, or any other characteristic protected by law.