Training Coordinator
Training Co-Ordinator – 9 month contract
GP Strategies are looking for a Training Co-Ordinator to support one of our large financial clients and be responsible for the day-to-day administration, co-ordination, logistics and reporting for scheduled training events at customer facilities.
Starting in October, the role will operate on a hybrid basis with time split between remote working and the client’s offices in La Defense, Paris.
What we do
GP Strategies Corporation is a global workforce transformation provider of organizational and technical performance learning solutions. GP Strategies’ solutions improve the effectiveness of organizations by delivering innovative and superior training, consulting, and business improvement services customized to meet the specific needs of its clients. Clients include Fortune 500 companies, automotive, financial services, technology, aerospace & defense industries, and other commercial and government customers. Additional information can be found at gpstrategies.com
About the role
This is a busy role and we are looking for someone who is highly organised, has exceptional communication skills and has a genuine interest and passion in training.
You’ll be responsible for establishing and maintaining excellent customer and staff relationships to ensure all activities are delivered on time and to customer’s satisfaction, within established process flows and cycle times, as well as defined budgets.
What you will do:
- Schedule and administer enrolments including, monitoring participant numbers to ensure minimum delegate numbers are achieved, and highlighting low enrolments to appropriate contact.
- Set up courses using appropriate Learning Management System and database, in line with standard operating procedures.
- Work with the customer to secure any additional resources needed for the session delivery (e.g. IT / Facilities equipment / SMEs / other client teams).
- Monitor quality of facilitation, highlight to the customer any issues associated with the course and collaborate to support resolutions and ensure customer satisfaction.
- Manage learner queries and coordinate escalations in accordance with Service Level Agreements and offer recommendations for improvements.
- Lead, consult and deliver the scheduled processes on contracts, where required and
support in producing essential reports on agreed dates, outlining the essential data needed as requested by the client. - Raise purchase orders.
- Work towards deadlines stipulated by the client in order to deliver the programme objectives.
- Raise any potential challenges or risks to the appropriate contact.
What we need
- Fluency in both French and English (verbal and written).
- Excellent organisational, planning and controlling skills within L&D
- Proven ability to work well under pressure and within demanding timescales
- Knowledge of and experience with learning management systems
- Previous training-related or administrative/coordination experience in a corporate environment
- Strong communication (verbal and written) and interpersonal skills.
- Detail oriented and customer focused approach
- Proficiency with MS Word, Excel, Outlook, PowerPoint
Why join us
Diversity comes naturally to us at GP Strategies. With more than 4000 employees in over 30 countries, being diverse is second nature. Yet, it’s more than just about location, our style focuses on performance and revolves around respect, fairness and working collectively to achieve our goals.
We support our people, no matter who they are, or where they are from because they have different perspectives and attitudes. That’s how ideas are born and enable us to work smarter.
It just makes sense that we cater for a range of different circumstances, offering flexible work practices designed to let you fit in work around your life, not the other way around.
#LI-LC1
#LI-LC1