Training Specialist & Facilitator

Connexus Credit Union – Who We Are:

Serving members across all 50 states, Connexus Credit Union is a member-focused cooperative that is proud to return profits to member-owners through high yields for checking accounts and deposit products, as well as competitive rates for personal, home, and auto loans. From its early beginnings on through the years, Connexus has remained a strong, growing, and secure financial institution that remains committed to serving the financial needs of our member-owners across the country.

Connexus offers an Amazing Benefits package:

• 25 days of paid time off and 7 paid holidays
• 16 hours of paid Volunteer Time Off
• 401K Retirement with up to 6% employer match
• Excellent Health, Dental, Vision insurance, including multiple plan options
• Health Savings Account with generous employer contributions
• Employer paid Life insurance, Short-Term and Long-Term Disability
• Tuition Reimbursement from $4,000 – $7,000 per calendar year
• Robust Learning and Development program that includes an annual professional development stipend

Connexus has a Values-Based Culture:

Our Values of Integrity, Respect, Transparency, Wellbeing and Synergy aren’t just words on a page; our values dictate the actions of the organization and everyone within it. We demonstrate our values in every personal interaction, phone call, and email ‐ every day.

About the Role: 

The Training Specialist & Facilitator will play a vital role in ensuring Connexus Credit Union employees receive top-notch training, while helping Connexus employees develop the required skills and knowledge to perform their responsibilities effectively and excel in their roles.  They will collaborate with various teams to develop and deliver effective training programs, by designing training materials, facilitating instructor-led training sessions, and incorporating engaging activities to enhance the learning experience. The Training Specialist & Facilitator will provide ongoing support and guidance to Subject Matter Experts, while staying updated on industry trends and regulations to ensure our training initiatives are aligned with best practices.

Responsibilities:

• Coordinate, prepare and conduct training, generally for specific department needs (i.e Collections, Lending, Member Services, and Member Contact Call Center) directly with department leaders.
• Collaborate with Development & Design to provide synergy with training of employees.
• Deliver new employee, sales & service technique, and product & service training.
• Design, update, and coordinate written or online resource materials.
• Participate in the roll out of new products and service to assist in coordinating and conducting employee training.
• Maintain calendar of department employee training events; track outstanding employees and work with department leaders.
• Research and recommend training course to ensure employees receive the most updated department training needs.

Position Requirements:

• This position is remote.
• Bachelors Degree in Communications, Human Resources or Training & Development or commensurate experience is Required.
•  1+ year of working experience with delivery platform skills, program facilitation, and coaching program development is Required.
• Expertise in Microsoft Word, PowerPoint, and Excel, along with other presentation/training and development related programs is Required.

Connexus Credit Union’s Recent Recognitions:

• 2024 Best Credit Union – NerdWallet
• 2024 Best Credit Union – Bankrate
• 2023 Best-In-Class Employer – Gallagher
• 2023 Best Credit Union – Kiplinger
• Fourth Largest Credit Union in Wisconsin (by asset size)

Equal Opportunity Employer/Disabled/Veterans/41 CFR 60–1.4, 41 CFR 60-1.35

About Organization

We foster collaboration and high performance to achieve excellence. We holistically care for and develop our employees to personally and professionally thrive. We are proud to share our success with our employees and those we serve.

Serving more than 477,000+ members nationwide, Wausau, WI-based Connexus Credit Union is a member-owned, not-for-profit financial cooperative with $5.1 billion in assets and more than 700+ employees. We proudly give back to our members through high yields on deposit products, competitive loan rates, and minimal fees. We’ve been nationally recognized for excellence by Forbes Advisor, NerdWallet, Kiplinger, and Bankrate.