Senior L&D Manager

A home is the biggest investment most people make, and yet, it doesn’t come with a manual. That’s why we’re building the only app homeowners need to effortlessly manage their homes —  knowing what to do, when to do it, and who to hire. With Thumbtack, millions of people care for what matters most, and pros earn billions of dollars through our platform. And as one of the fastest-growing companies in a $600B+ industry — we must be doing something right. 

We are driven by a common goal and the deep satisfaction that comes from knowing our work supports local economies, helps small businesses grow, and brings homeowners peace of mind. We’re seeking people who continually put our purpose first: advocating for pros and customers, embracing change, and choosing teamwork every day.

At Thumbtack, we’re creating a new era of home care. If making an impact and the chance to do good inspires you, join us. Imagine what we’ll build together. 

Thumbtack by the Numbers

• Available nationwide in every U.S. county
• 80 million projects started on Thumbtack
• 10 million 5-star reviews fand counting
• Pros earn billions on our platform
• 1000+ employees 
• $3.2 billion valuation (June, 2021) 

About the Organizational Development Team

As a part of the Organizational Development (OD) Team, you will have the opportunity to impact the growth and development of Thumbtack’s leaders and employees. You will join a small, high-output team that works at the intersection of human behaviors and company success to support the People team’s mission of powering the success of our business through the success of our people.

About the Role

We’re looking for a collaborative, solution-oriented Senior L&D Manager to lead learning design and deployment for a variety of learning initiatives. The Senior L&D Manager will design, develop and deliver learning for the entire Thumbtack organization with a particular focus on manager and leader development. This is a great opportunity for an experienced professional eager to build out Learning and Development at Thumbtack and make a positive impact on our culture by investing in our employees and leaders. This is a remote position.

Responsibilities

• Assess organizational learning needs and establish a learning roadmap to integrate and prioritize needs based on business impact. Take initiative to identify opportunities, propose practical solutions with clear rationales and influence cross-functional teams to execute.
• Drive thought leadership and uplevel the quality and outcomes of learning efforts across the organization by partnering on and influencing learning design initiatives.
• Design, develop and facilitate compelling learner-centric training programs, cohort-based learning journeys, blended content, and action-based learning experiences that support people leaders and employees.
• Program-manage a select group of vendor partners in the delivery of learning experiences; provide feedback and suggestions to improve impact.
• Collaborate with HR business partners (HRBPs) and business leaders to identify performance gaps and build solutions that enhance employee success.
• Evaluate the business impact of learning programs, communicate insights that help to increase positive behavioral change, and make necessary adjustments to refine solutions to improve efficacy.

What you’ll need

If you don’t think you meet all of the criteria below but still are interested in the job, please apply. Nobody checks every box, and we’re looking for someone excited to join the team.

• At least 8 years experience in learning and development with deep experience of application of adult learning concepts using a varied modalities
• At least 5 years experience designing and delivering learning programs for senior leaders
• Executive presence and credibility to engage people leaders at all levels in learning experiences and provide coaching and feedback on their skill development
• Deep expertise in Instructional Design and Adult Learning Principles
• Exceptional interpersonal communication (verbal and written) and collaboration skills, ability to build rapport quickly and effectively manage cross-functional relationships at all levels of the organization
• Experience designing and creating content from scratch, ability to independently writing and producing visual content to a high standard 
• Demonstrated ability to manage multiple, large-scale projects simultaneously and effectively manage stakeholders at all levels of the organization

Bonus points if you have 

• Experience designing and sharing learning best practices across the organization
• Experience implementing learning systems (LMS or content platforms like Udemy or LinkedIn Learning)
• Experience in a people management role to build credibility with leaders
• 5+ years experience working with a tech company

Thumbtack is a virtual-first company, meaning you can live and work from any one of our approved locations across the United States, Canada or the Philippines.* Learn more about our virtual-first working model here.

#LI-Remote

Benefits & Perks

• Virtual-first working model coupled with in-person events
• 20 company-wide holidays including a week-long end-of-year company shutdown
• Libraries (optional use collaboration & connection hubs) in San Francisco and Salt Lake City  
• WiFi reimbursements 
• Cell phone reimbursements (North America) 
• Employee Assistance Program for mental health and well-being 

Learn More About Us

• Life @ Thumbtack Blog   
• How Thumbtack is embracing virtual work  
• Follow us on LinkedIn  
• Meet the pros who inspire us

Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law. 

Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: recruitingops@thumbtack.com. 

If you are a California resident, please review information regarding your rights under California privacy laws contained in Thumbtack’s Privacy policy available at https://www.thumbtack.com/privacy/ .