Instructional Designer

ESSENTIAL FUNCTIONS

May perform any or all of the following duties:

• Write, produce and deliver training related multimedia projects; Manage Job Aid Database
• Liaison between company departments and internal production or printing
• Coordinate timelines, delivery schedules and proof/approve materials
• Designs and creates materials in support of department specific initiatives
• Works closely with the Field Training team members and Subject Matter Experts to develop, write, and coordinate detailed learning sources and materials
• Conducts complex Performance Analysis, Goal Analysis, and Needs Analysis.
• Provides in-depth coaching, presentation materials, training delivery, and general consulting on performance needs.
• Works with stakeholders to determine content development needs and solutions.
• Creates engaging learning activities and compelling course content that enhances retention and transfer.
• Designs instructional graphics, the user interface, and the finished product.
• Applies tested instructional design theories, practices and methods to meet complex learner needs and instructional goals.
• Provides comprehensive exercises and activities that enhance the learning process.

POSITION QUALIFICATIONS/CORE COMPETENCIES

• Bachelor’s Degree in instructional design, educational technology or similar field and/or 4 years’ of directly related experience (combination of education and experience is acceptable)
• Prior restaurant, retail, or comparable customer-facing industry experience
• Bilingual communication skills (English/Spanish) highly preferred
• Prior experience working effectively with individuals, groups, and other organizational units to carry out the goals of a training function
• Proficient knowledge of learning theories, ADDIE and/or SAM instructional design models, accessibility, usability, and experience design, information design and communications, and emerging learning technology
• Understanding of technology solutions and operations from a learning perspective (Lesson and curriculum planning skills, with solid knowledge of course development software and Learning Management Systems)
• Visual design skills (Dreamweaver, Photoshop, Illustrator, Adobe Premiere Pro, Audition, After Effects, InDesign, Storyline 360, Captivate, Microsoft Office Multi-Media, online learning solutions, videography and eLearning development) and ability to storyboard preferred
• Exposure and ability to speak to adult learning principles (Bloom’s Taxonomy, experiential development & facilitation)
• Must have the ability to handle multiple tasks simultaneously and work with a diverse set of internal and external clients under tight deadlines
• Must possess position-critical skills: communication, consultation, performance evaluation, relationship management, presentation, and performance analysis
• Ability to manage and provide reporting across the training organization

WORK ENVIRONMENT

• Corporate Office environment, fast paced, high volume of activity

PHYSICAL DEMANDS

• Sitting for extended periods of time, using telephone, typing and/or operating a computer and/or mouse
• Limited travel as needed