Instructional Designer, Technical Sellers

Description

Splunk is here to build a safer and more resilient digital world. The world’s leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. While customers love our technology, it’s our people that make Splunk stand out as an amazing career destination and why we’ve won so many awards as a best place to work. If you become a Splunker, we want your whole, authentic self, what we call your “million data points”. So bring your work experience, problem-solving skills and talent, of course, but also bring your joy, your passion and all the things that make you, you.  

Role Summary:

We are looking for an Instructional Designer who can design, develop, and deliver regular, high quality, mixed media field training elements to drive knowledge, efficiency, and productivity in a growing organization. You will work directly with the Manager of Global Field Enablement (GFE) Learning Experience and Design, and other GFE Enablement Leaders to create and maintain Technical Sales Enablement Content as well as collaborate with other Sales Stakeholders and Leaders.  

Responsibilities:

• Work with the GFE GPM and various constituencies to define and develop a technical seller training program that leverages existing GFE developed training content and learning paths
• Update existing GFE training, assets, and content
• Work with the partner team to understand business requirements and challenges and translate into potential solutions for prioritization
• Become familiar with the architecture and UX of the partner LMS and assist in administering, supporting and troubleshooting the platform
• Be the voice of the sales engineer/ technical seller in all content planning, delivery and design, ensuring content is built and delivered in a manner that supports the SE performing their function.
• Integrate critical technical sales skills (presentation, demo, proof-of-concept, whiteboarding, value/outcome-based selling) into curriculum.
• Support the evolution of core sales engineering curricula by reviewing and evaluating for content design and delivery optimization.
• Develop strategies that allow for greater leverage of content across selling roles through smart design.
• Be a trusted advisor and partner to technical sales team members and SMEs.
• Support the development and maintenance of Technical Seller Accreditations
• Support the GFE LEAD Team with related design and development as needed:
• Query product and messaging experts and create learning design documents
• Leverage SME expertise across technical sales, marketing, legal, product management, engineering, human resources, field experts, executive staff and other functions in addition to sales roles to deliver high value, learning experiences and training
• Develop and maintain content for learning programs, paths and certifications
• Build and maintain Enablement, videos and classroom content that may be used in knowledge validation (through accreditation testing and assessment mechanisms)
• Edit, maintain, and improve design for infographics, instruction guides, and webpages
• Develop curriculums for worldwide individual contributors, management and partners; assemble content that contributes to faster ramping of employees and differentiates Splunk
• Create test questions, evaluations, and practical assessments on content in each curriculum
• Use innovative techniques and creative delivery mechanisms to reach a dispersed, global field organization; adopt new technologies as they become practical

Requirements:

• 3+ years in an Instructional Designer or equivalent role
• Experience with designing and developing Technical seller Enablement Programs
• Experience with Sales and Technical Enablement
• Has experience and a portfolio of Learning Experience and instructional design.
• Curriculum, E-learning and/or video work design examples (please be prepared to send examples)
• Moderate to advanced understanding of modern IT, Cloud, and IT Security architecture
• Extensive experience creating virtual, classroom-based, and online e-learning courses
• Good understanding of the typical tasks performed by a sales engineer/technical seller and in developing differentiated content for this selling role.
• Comfort and experience using technical tools, systems and products to ensure the technical aspects of sales process are reflected in curriculum.
• Experience in the Sales Engineering role with a SaaS offering a very strong plus.
• Experienced in providing voice-over recordings for eLearning
• Familiar with Web development (Adobe Experience Manager)
• Familiar sales enablement and LMS technology, particularly the MindTickle Platform
• Strong visual and graphic design skills (can perform intermediate-level graphic design and image editing using Adobe Creative Suite)
• Experience developing videos and multi-media presentations (using PowerPoint, video software such as Camtasia, and e-learning software such as Articulate Storyline)
• A strong background in SME customer service, with strong interpersonal skills with the ability to form successful relationships and collaborate with colleagues at all levels of the organization
• Strong documentation, writing, and test creation skills
• Ability to simplify complex information into an easy-to-understand format
• Ability to establish, communicate and maintain documentation standards
• Effectively coordinate multiple projects simultaneously, accept feedback from collaborators, and work across functional teams – internally and externally, in-person and virtually
• Dynamic and engaging style with excellent written and verbal communication
• Understands nuances around global cultural differences
• High energy, enthusiasm, and passion for the business
• Willing and able to travel domestically and internationally as needed
• Demonstrated ability to thrive in a fast-paced environment and stay flexible through growth and change

Education: Got it!  

• Bachelors or foreign equivalent.

Splunk is an Equal Opportunity Employer  

At Splunk, we believe creating a culture of belonging isn’t just the right thing to do; it’s also the smart thing. We prioritize diversity, equity, inclusion, and belonging to ensure our employees are supported to bring their best, most authentic selves to work where they can thrive. Qualified applicants receive consideration for employment without regard to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability or medical condition, genetic information, veteran status, or any other consideration made unlawful by federal, state, or local laws. We consider qualified applicants with criminal histories, consistent with legal requirements.  

Thank you for your interest in Splunk!