Sr. Manager, Global Leadership & Talent Developement

Job Description:

Join our dynamic team as Global Leadership and Talent Development Senior Manager, spearheading enterprise-wide strategies to nurture and empower our workforce. Reporting to the Head of Talent and Organization Effectiveness, in this role, you’ll collaborate with senior executives, talent management, HR business partners, DEI, and talent acquisition to translate business objectives into innovative talent development practices. Responsibilities include coaching leaders, managing performance processes, and designing tailored leadership development experiences. You’ll conduct needs analyses, lead learning program design and deployment, and assess ROI to ensure program effectiveness. Thought leadership and staying abreast of industry trends are essential. Additionally, you’ll oversee learning management systems and facilitate various development programs. Bring your expertise and passion for cultivating talent to drive our organization’s success.

Essential Job Functions And Responsibilities:

• Leads and implements enterprise-wide Talent Development strategy and growth roadmap in partnership with key stakeholders, translating the organization’s business strategy into thoughtful and innovative employee development practices.
• Coaches P&C colleagues and business leaders in terms of identifying gaps and solutions for our leadership population.
• Provides assessments and coaching to leaders as part of development opportunities, including Personal Development Plans/Goalsetting, and feedback loops.
• Responsible for the enterprise end-to-end performance management process, including personal development plans/goal-setting, feedback loops, performance evaluations for leaders and contributors and learning materials to support the process and experience.
• Leads and implements enterprise-wide Leadership Development strategy and growth roadmap in partnership with key stakeholders, translating the organization’s Talent Strategy into thoughtful, innovative, and tailored leadership development experiences.
• Establishes relationships across the organization and key stakeholders, known and leveraged as the leadership development expert.
• Aligns enterprise talent strategy development themes, identifies and creates programs that support employee growth, including clear and inspired vision of the translation of learning needs into both live/virtual and digitally compatible solutions.
• Leads learning design, development and deployment of certification programs, and leadership career pathing.
• Conducts learning needs analyses on an ongoing basis to identify knowledge and skill gaps, iterating next-stage evolution of our agile leadership learning environment.
• Serves as the global talent and leadership development strategist, collaborating with others to align development programs with businesses needs for optimal performance; including high potential development.
• Prepares and socializes of audience/level-appropriate communication regarding leadership development programs, processes, and systems.
• Identifies and manages relationships with training vendors and consultants, developing a blended and connected approach to leadership and other talent development programs.
• Manages and/or facilitates instructor-led training to increase attendee engagement and address various learning styles, inclusive of the design of learning content, facilitator guides, and toolkits.
• Provides thought leadership through awareness of adult learning theory, industry best-practices, cutting edge techniques, instructional design, and leadership development trends.
• Assesses metrics on ROI to measure success and impact of learning and development programs.
• Facilitates multiple leadership and talent development programs as needed across the organization.
• Provides coaching and leadership on learning management systems (LMS) and processes for efficiency, record keeping, and flawless deployment of global talent development programs.
• Occasional business travel may be required.
• May lead projects and performs other duties as assigned.

Supervisory Responsibilities:

• Determine appropriate resourcing of staff in order to achieve goals and objectives.
• Build an effective leadership team through mentoring and formal education that focuses on management and project management principles.
• Define annual Key Performance Indicators aligned with corporate goals.
• Manage and mentor employees and/or managers on performance gaps, career development opportunities, and strategies.
• Manage and coach employees and/or managers on all human resource related processes including onboarding, performance management, succession planning, employee relations, selection, terminations, compensation and rewards.
• Recognize others’ contributions and share credit for success.
• Own attainment of high employee satisfaction and retention; lead development of program and initiatives within group to attain high employee satisfaction.

Knowledge, Skills And Abilities:

• Experience leading, developing, and executing global talent and leadership development strategies and programs.
• Proven success in consulting with leaders on learning-related solutions.
• Outstanding interpersonal, communications and presentation skills; ability to effectively convey information and ideas.
• Clear Communication for all leadership development programming and experiences.
• Experience working with Learning Management Systems (LMS) and training tools / software.
• Experience leading, managing and influencing others.
• Experience working collaboratively with cross-functional teams, across various time-zones.
• Critical thinking and creative problem solver.
• Excellence in customer service and attention to detail.
• Ability to work remotely, independently and with a team.
• Proficiency in Windows and Microsoft Office Suite. Specifically with presentation design and materials creation for leader-level consumption.

Education And Training:

• Bachelor’s Degree required, preferably in HR, I/O Psychology, Leadership Development, Organizational Development, Instructional Technology, Adult Education or related field. Master’s Degree preferred.
• Seven (7) plus years experience designing and delivering learning programs.
• Four (4) plus years leadership responsibility.
• Experience with learning management systems.
• Or equivalent combination of education and/or experience.

Other Qualifications

The Winning Way behaviors that all Vertex employees need in order to meet the expectations of each other, our customers, and our partners.

• Communicate with Clarity – Be clear, concise and actionable. Be relentlessly constructive. Seek and provide meaningful feedback.
• Act with Urgency – Adopt an agile mentality – frequent iterations, improved speed, resilience. 80/20 rule – better is the enemy of done. Don’t spend hours when minutes are enough.
• Work with Purpose – Exhibit a “We Can” mindset. Results outweigh effort. Everyone understands how their role contributes. Set aside personal objectives for team results.
• Drive to Decision – Cut the swirl with defined deadlines and decision points. Be clear on individual accountability and decision authority. Guided by a commitment to and accountability for customer outcomes.
• Own the Outcome – Defined milestones, commitments and intended results. Assess your work in context, if you’re unsure, ask. Demonstrate unwavering support for decisions.

About Organization

The rapid changes taking place in today’s global business, technology, and regulatory environments are having a compounding effect on the complexity of indirect tax management and putting more pressure on the corporate tax function than ever before. This complexity demands intelligent solutions that enable businesses to satisfy tax obligations and support growth opportunities.

The Trusted Leader in Tax Technology

We're Vertex (VERX). A pioneer in tax automation for more than 40 years. We proudly serve over 4,000 customers worldwide with distinction and provide comprehensive tax solutions that enable global businesses to transact, comply and grow with confidence.

Our software, content and services address the increasing complexities of global commerce and compliance by reducing friction, enhancing transparency and enabling greater confidence in meeting indirect tax obligations. As a result, our software is ubiquitous within our customers’ business systems, touching nearly every line item of every transaction that an enterprise can conduct. Our software is fueled by over 300 million data-driven effective tax rules and supports indirect tax compliance in more than 19,000 jurisdictions worldwide.