LMS Admin / Instructional Designer

Since its inception in 2003, driven by visionary college students transforming online rent payment, Entrata has evolved into a global leader serving property owners, managers, and residents. Honored with prestigious awards like the Utah Business Fast 50, Silicon Slopes Hall of Fame – Software Company – 2022, Women Tech Council Shatter List, our comprehensive software suite spans rent payments, insurance, leasing, maintenance, marketing, and communication tools, reshaping property management worldwide.

Our 2200+ global team members embody intelligence and adaptability, engaging actively from top executives to part-time employees. With offices across Utah, Texas, India, and the Netherlands, Entrata blends startup innovation with established stability, evident in our transparent communication values and executive town halls. Our product isn’t just desirable; it’s industry essential. At Entrata, we passionately refine living experiences, uphold collective excellence, embrace boldness and resilience, and prioritize diverse perspectives, endeavoring to craft a better world to live in.

If you’re one of the best and brightest, a highly motivated innovator, a fast worker, and a fierce competitor, you may be just the person we’re looking for! Entrata’s Knowledge and Education Department is looking for an Instructional Designer. This role is primarily responsible for maintaining and ensuring effective management of the Learning Management System (LMS). An enterprise LMS is new for Entrata so this individual will be vital to ensuring a successful rollout and setup for our external users. The individual in this role will be an expert in understanding Docebo LMS functionality and provide creative solutions on how to utilize the software to drive enablement across Entrata’s operating system. In addition, this individual will be expected to manage the design, development, and maintenance of training courses and instructional materials for the LMS and Entrata certification program. This individual will be expected to manage and work on multiple projects simultaneously while completing them within specified timelines. 

Responsibilities will include

• Provide ongoing support and guidance to users facing challenges or issues with the LMS or course content. 
• Conceptualize, design, and develop training content, including video and course content, assessments, scenario-based training, interactive elements, and other training materials
• Collaborate with colleagues and support projects that drive team initiatives and larger organizational goals
• Use a variety of multimedia technology and authoring tools to build content that engages the audience, increases retention, transfers skill/knowledge, and drives sustained behavior change
• Lead all administrative and technical aspects of LMS system, including uploading content, creating, testing, assigning, and maintaining courses 
• Analyze LMS utilization data and metrics to provide relevant information to stakeholders and leadership in support of business objectives
• Stay current with software upgrades and system releases to enhance functionality and user experience
• Monitor reoccurring issues, system/data, or process gaps and proactively identify potential sources of increased efficiencies

Minimum Qualifications

• 2+ years experience developing training content for business software and/or technical software topics for eLearning
• 2+ years of experience using eLearning development tools including Articulate Storyline, Adobe Captivate, and Adobe After Effects
• 2+ years of experience managing enterprise-level LMS 
• Excellent project management and prioritization skills with the ability to meet tight deadlines
• Strong logical reasoning and problem-solving skills, including the ability to integrate information from various resources
• Bachelor’s degree in a relevant field or equivalent work experience

Preferred Qualifications

• Customer service/helpdesk support including management of ticket/email responses
• 2+ years experience with video production and editing using tools such as Premiere or Final Cut Pro
• Working knowledge of Content Management Systems, Knowledge Management Systems, and Help Center best practices

Benefits: 

• Flexible and transparent culture with remote and hybrid work options, generous vacation time, and frequent company recharge days for work-life balance.
• Comprehensive medical, dental, and vision coverage, including fertility benefits, available for eligible employees and their families.
• HSA/FSA options and employer-paid disability benefits provided for eligible employees.
• Access to 401(k) or similar retirement plans with employer matching for eligible employees, ensuring long-term financial security.
• Wellness initiatives promoting physical and mental well-being, access to an onsite gym at HQ, mental health resources, wellness challenges, and employee assistance programs.
• Family-centric leave policies supporting new parents during significant life events.
• Entrata Cares programs offering opportunities for volunteerism, charity events, and giving back to our community.
• Exclusive Previ cell phone plan and discounts on services or local business partnerships for additional employee benefits.
• Bi-annual swag drops for employees

But members of the Entrata team aren’t just intelligent and ambitious, they’re the living embodiment of another core Value: “Teamwork and Collaboration.” Entrata is dedicated to creating a workplace where a diverse and inclusive team thrives in an environment free from discrimination. We provide equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, protected veteran status, or any other applicable characteristics protected by law.

It’s a great place to work! Will you join us?