Instructional Designer, L&D

About Us

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. 

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us! 

About the Role

At Cloudflare, we are on a mission to help build a better internet. Our Learning and Development team looks to help build a great employee experience by providing tools and resources for all Cloudflare employees to grow and develop in the skills critical for success. 

Job Summary:

We are seeking an experienced and innovative Instructional Designer to join our L&D Team. The successful candidate will be responsible for designing and developing high-quality learning experiences that engage learners and achieve business goals. The Instructional Designer will collaborate with subject matter experts, stakeholders, and the learning and development team to create hands-on, interactive, engaging, while utilizing adult learning theories as well as the latest training development methodologies and tools.

Locations: Austin or San Francisco Remote

Key Responsibilities: 

• Design and develop learning materials, including e-learning modules, instructor-led training, and blended learning programs.  
• Conduct needs assessments and analyze learning data to inform design decisions 
• Create storyboards, scripts, and assessments for learning content 
• Collaborate with subject matter experts to ensure accuracy and relevance of content 
• Develop and maintain project plans and timelines 
• Manage and maintain existing learning content, including updates and revisions 
• Stay current with industry trends, best practices, and new technologies in instructional design 
• Collaborate with the learning and development team to ensure alignment with organizational goals and objectives
• Organize, plan, and execute self-paced course creation and update processes

Requirements: 

• Four-year practical experience preferably in Human Resources/Learning & Development/Training Teams 
• Proficiency in instructional design models, theories, and methodologies 
• Experience with high-level course development tools such as Articulate 360, Storyline 2, Captivate
• Experience with setting up eLearning for delivery through a LMS (preferably Workday Learning)
• Experience using Google Suite (Slides, Docs, etc.)
• Experience with advanced visual design development tools such as Photoshop, Premiere, Media Encoder, Jira
• Knowledge of SCORM, xAPI, and other eLearning standards and protocols, preferred
• HTML knowledge, preferred
• Strong project management and communication skills 
• Strong analytical and problem-solving skills 
• Be able to thrive when project managing large scale, company-wide initiatives in a fast paced environment
• A drive for excellence and the ability to work on multiple projects simultaneously to meet delivery timelines
• Experience in technical and soft skill training content development

What Makes Cloudflare Special?

We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo: We equip politically and artistically important organizations and journalists with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers–at no cost.

Athenian Project: We created Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration.

Path Forward Partnership: Since 2016, we have partnered with Path Forward, a nonprofit organization, to create 16-week positions for mid-career professionals who want to get back to the workplace after taking time off to care for a child, parent, or loved one.

1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use – it is the first consumer-focused service Cloudflare has ever released. Here’s the deal – we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.

Sound like something you’d like to be a part of? We’d love to hear from you!

This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

Cloudflare is proud to be an equal opportunity employer.  We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness.  All qualified applicants will be considered for employment without regard to their, or any other person’s, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.

Cloudflare provides reasonable accommodations to qualified individuals with disabilities.  Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.  If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.