Learning Management System (LMS) Administrator

About StarRez.

StarRez, Inc. is the leading student housing and property management platform in the world.  Our cloud software solutions serve 1,300 institutions in 25 countries to over 3.5 million residents.  With a customer satisfaction score of 99%, many of the most prestigious Universities, Colleges and Property Managers across the globe rely on StarRez to transform their student residential experience.  Along with the recent combination of Adirondack Solutions and RMS, this growing scale enables even greater opportunities to expand community value through our product capabilities and services.  We provide opportunities for students and residents to Thrive! 

StarRez is a portfolio company of Vista Equity Partners, one of the largest and most respected private equity firms in the world.

The Role

As a member of our Global Learning and Content team, the LMS Administrator will own the implementation, administration, and maintenance of our LMS platforms as well as lead web development improvements in our Zendesk Help Center. You will partner with stakeholders, use data and feedback to drive decisions, and craft innovative and scalable processes and experiences to provide a best-in-class user experience. 

This position requires someone who is a self-starter with excellent attention to detail as they will assist in the planning, development, and execution of our training process and instructional materials. This position reports to the head of the Learning and Content team.

Location: Remote – US 

Application Deadline: This role will accept applications until February 26th, unless otherwise posted.

What You Will Own

Includes, but is not limited to, the following: 

• Manages the daily operation, use, configuration, and governance of our LMS platforms.
• Manages LMS enhancements, appearance, data imports and exports, roles and provisioning, and settings.
• Maintains procedures and policies to ensure the security, governance, and integrity of LMS platforms.
• Manages the development and maintenance of the LMS learning taxonomy, assessments, demos, etc.
• Maintains accurate records; identifies and communicates opportunities for process and quality improvements, providing feedback on usage, defects, and suggested enhancements.
• Support internal and external audiences with metrics, as well as, standard and custom reports.
• Recognize and resolve issues that may appear when it comes to course design, its configuration and infrastructure.
• Creates and updates resources to train and support diverse learner styles.
• Writes and maintains technical procedures, product, and policy documentation.
• Uses CSS/HTML and JavaScript experience to enhance our Zendesk Help Center.

Required Qualifications

• Bachelor’s degree OR equivalent experience/training (coursework and/or certifications relating to learning management system administration)
• 3+ years’ experience as an LMS Administrator or similar (Absorb LMS experience preferred).
• Experience with multiple web design technologies, such as CSS, HTML, and JavaScript
• Instructional Video Design experience (Camtasia preferred)

Preferred Qualifications

• Instructional Design background
• Experience with Adobe Creative Cloud 
• Experience with Zendesk Help Center
• Technical skills including troubleshooting, project management, and understanding of LMS directory, file structures, system, and dependencies.
• Ability to collaborate with others at all levels of the organization as well as customers.
• Strong oral and written communication skills; ability to communicate complex technical concepts in non-technical terms.
• Familiarity with course design and development
• Experience working with an international constituency
• Be self-motivated, disciplined, and able to work independently and be self-directed. 
• Desire and willingness to learn new technologies and processes from technical documentation 
• Able to maintain a high level of productivity, manage multiple competing priorities, and work effectively under pressure and with time constraints in a fast-paced, complex, collaborative, and team-oriented environment. 
• Ability to set, manage, and meet deadlines. 
• Ability to provide resolution and/or escalation to customer concerns in a timely fashion.

Reasons to join our Team:

• Full benefits including health care, paid time off, life insurance, and 401k plan with company match.
• A well-established, high-performance company that has been in business for over 30+ years
• A supportive team environment with emphasis on learning and development opportunities
• Our Promise: You will learn, grow, and be appreciated for your impact and contributions.
• Z-Factor: Our most celebrated value, you will work with a team of caring, high-performing, and passionate people who have fun supporting our vision, innovation, and continuous improvement.

We are proud of our diverse workforce and are dedicated to creating a safe and welcoming environment for all employees. People from various ethnicities, ages, genders, and abilities are encouraged to apply.

Notice to external Recruiters and Recruitment Agencies:

StarRez will not accept unsolicited resumes from recruitment agencies, headhunters, or any other third parties for this role through this website or directly to any employee. StarRez and any of our subsidiaries will not pay fees to any third-party agency or company. In addition, we ask that you do not reach out to any employee with regards to this position, or any other positions, now, or in the future.