Learning Consultant – CosMcs (Texas)

Company Description

McDonald’s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily. We continue to operate from a position of strength. Our updated growth strategy is focused on staying ahead of what our customers want and realizing further growth potential.   Our relentless ambition is why McDonald’s remains one of the world’s leading corporations after almost 70 years. Joining McDonald’s means thinking big and preparing for a career that can have influence around the world.

At McDonald’s, we see every day as a chance to create positive impact. We lead through our values centered on inclusivity, service, integrity, community and family. From support of Ronald McDonald House Charities to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry and planet. We also offer a broad range of outstanding benefits including a sabbatical program, tuition assistance and flexible work arrangements.

We are an equal opportunity employer committed to the diversity of our crew members, staff, operators, and suppliers. We promote an inclusive work environment that creates feel-good moments for everyone.

Job Description

Our CosMc’s project team is seeking a curious, confident, and reliable Field Learning and Development Supervisor. This position is a strategic partner and advisor to leadership, our restaurant teams, Operations, and key partners. While you will facilitate best-in-class learning and development programs and ongoing training for learners in a variety of roles, you will also act as the SME for all things training, learning, and development.

Responsibilities:

• Reinforce our leading customer experience values that improve business results by consulting in training, onboarding, operational standards, and facilitating field training
• Partner with the Operations team to create and develop training
• Conduct training that motivates, builds proficiencies and improves individual’s performance and contribution to restaurant results
• Demonstrate and reinforce the leading customer experience behaviors that support CosMc’s culture
• Address knowledge gaps in-store execution and coach the team to achieve results
• Serve each stakeholder’s requests by helping identify the appropriate resources and interventions to accomplish their objectives most effectively
• Provide strategic interventions that help their team accomplish its objectives
• Coach restaurant leadership and captains to be skilled to train by consulting on how to measure and improve training results, and how to appropriately diagnose problems and create actions that solve them
• Frequently communicate and provide feedback to the New Business Ventures team regarding the success and opportunities for people development within CosMc’s
• Create a partnership between Restaurant Management, The Operations Team, CosMc’s Leadership, and explorers that stimulates the transfer of training, return on training investment (ROI), and improves restaurant results
• Serve as an operations specialist and consultant on CosMc’s operating standards, management tools, and training systems to maximize employee and customer experience

Qualifications

• Must be willing to travel (>50-90%) within Texas market and to McDonald’s HQ in Chicago (Travel can become extensive during peak restaurant opening periods)
• High school diploma or equivalent
• 2+ years of adult education/facilitation experience
• 2+ years of experience working in a customer service and/or hospitality environment
• Experience working in an ambiguous, ever changing environment
• Strong work ethic, business sense, and self-starter
• Strong interpersonal, written and verbal communication skills
• Positive attitude and willingness to learn

Preferred:

• BA/BS degree
• Previous operations experience in QSR, restaurants and/or hospitality industry
• Previous consulting experience
• Bilingual in Spanish & English
• Strong leadership qualities (i.e. emotional intelligence, mental and physical stamina, ability to inspire performance, empowers greatness, nurtures potential, curious, confident and reliable)

Additional Information

McDonald’s is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald’s provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact mcdhrbenefits@us.mcd.com. Reasonable accommodations will be determined on a case-by-case basis.

McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Nothing in this job posting or description should be construed as an offer or guarantee of employment.