LMS Administrator
GP Strategies Corporation is seeking LMS Administrator. This is a full-time, benefitted position and for this role, you can work 100% remotely.
GP Strategies Corporation is a global workforce transformation provider of organizational and technical performance learning solutions. GP Strategies’ solutions improve the effectiveness of organizations by delivering innovative and superior training, consulting, and business improvement services customized to meet the specific needs of its clients. Clients include Fortune 500 companies, automotive, financial services, technology, aerospace & defense industries, and other commercial and government customers. Additional information can be found at gpstrategies.com.
About the role
The LMS Administrator executes tasks in the LMS (Learning Management System) such as adding or modifying course / offering creation, roster processing, answering help desk inquiries, virtual Producer support and other various data entry and/or data updates.
Responsibilities:
- Creates, revises, and modifies learning activities in the LMS
- Upload online content
- Basic content or exam development in Articulate Storyline or QuestinMark
- Produce virtual Instructor Led Training sessions via WebEx platform
- Create Level 1, 2 and 3 Evaluations
- Respond to all client queries via email in a timely manner and follow up with appropriate colleagues and peers as necessary to resolve any issues
- Maintains Learning Management System (LMS) to include basic troubleshooting and fixing user issues through answering questions and troubleshooting problems for end users by email or MS Teams screen share.
- Ensure all Content and Learner transactions are processed in accordance with the Client or GP Strategies policies and procedures
- Achieves established service level agreement (SLA) metrics
- Achieves established 99.9% accuracy rate for all administrative tasks
What we need
- Availability to cover 1 of 3 different shifts; 1st. 7-16 hrs, 2nd. 9-18 hrs, and 3rd. 14:30-23 hrs.
- Bachelor’s degree or equivalent experience. Prior experience as an LMS Administrator or equivalent role preferred
- Strong technical aptitude with the ability to absorb technical processes and apply them quickly
- Working knowledge of Microsoft Office, MS Teams, Excel, Word, PowerPoint is required
We are seeking candidates with the following competencies:
- Aptitude to learn software, operating systems and applications (this is not a heavy IT position, but we are seeking candidates who have an aptitude for learning and understanding technology)
- Detailed oriented with analytical thinking ability
- Superior organizational skills
- Possess superior English grammar and punctuation
- Helpdesk, administration and/or customer service type background
- Must be a self-starter
- Ability to work independently and in a global team setting, while managing competing priorities.
- Must be professional, well spoken, and able to interact with customers at all levels.
- Proficiency in MS Products: MS Teams, Excel, Outlook, Word, Teams
- SuccessFactors and or Work Day Learning, Learning Management System experience a plus but not required.
GP Strategies is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.
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