Learning Administrator 3
LEARNING ADMINISTRATOR
GP Strategies are now looking for Learning Administrator to join the team. As Learning Administrator, you will be responsible for planning, developing, and managing the logistical implementation, organisation and delivery of a new Executive Leadership Development programme. Working with business partners and stakeholders you’ll ensure customer satisfaction and successful delivery of the programme to the required audience population.
What we do
GP Strategies Corporation is a global workforce transformation provider of organizational and technical performance learning solutions. GP Strategies’ solutions improve the effectiveness of organizations by delivering innovative and superior training, consulting, and business improvement services customized to meet the specific needs of its clients. Clients include Fortune 500 companies, automotive, financial services, technology, aerospace & defense industries, and other commercial and government customers. Additional information can be found at gpstrategies.com.
About the role
Role Summary
We are currently seeking a Senior Learning Events Coordinator, who will play a pivotal role in managing administrative tasks and coordinating the life cycle of learning and training events for our global clients. This position involves close collaboration with key internal and client stakeholders to ensure full understanding of objectives, scope, and scale of the learning and training events we support, which range from virtual sessions to in-person onsite deliveries.
Your responsibilities will encompass working from a given brief, securing suitable venues, managing event agendas, managing event operations, ensuring seamless event coordination on the day, as well as analyzing and implementing feedback after the event has concluded.
To excel in this role, you will need to develop a deep understanding of both our internal operations and our client’s businesses. You should exhibit confidence, possess excellent prioritization skills to manage a diverse workload, project a professional image, and demonstrate impeccable written and verbal communication abilities. You will need to be comfortable and confident in delegating tasks to Learning Events Coordinators, taking initiative to problem-solve perceived risks, and managing expectations of others.
This position may also require occasional travel and attendance at evening events.
Essential Duties & Responsibilities
As an integral part of our team, you will provide comprehensive support for Learning Events / Training, catering to the needs of our global clients. You will work alongside Learning Events Coordinators and Regional Learning Program Managers, to ensure the successful delivery of our clients’ Learning and Training Event portfolio. Key responsibilities include:
• Understand the unique requirements for each event.
• Build relationships with external stakeholders and seek external input into decision making processes.
• Support the development / management of event budgets and efficiently planning events within said budget and within tight time constraints.
• Allocate and monitor work to achieve deadlines stipulated by the client in order to deliver the program objectives.
• Manage the booking of venues, coordinating AV support, catering, and conference services.
• Manage speaker arrangements and agenda sessions.
• Manage and communicate with internal stakeholder, client stakeholders, and external vendors, to a Senior Executive level
• Manage various event operations, such as communication, travel support, and roster management.
• Handle learner inquiries via phone or email, managing escalations as per service level agreements, and suggest improvements as needed.
• Effectively communicate event handovers, including all important and relevant information
• Moderate / support the delivery of both virtual and onsite events.
• Oversee event proceedings and promptly addressing any issues that may arise.
• Support or deputise the Regional Learning Program Manager.
• Delegation of administrative tasks to Learning Events Coordinator’s where necessary.
• Evaluate the success of events and submitting comprehensive impact reports.
• Where possible provide value added services as appropriate for continuous improvement.
• Raise any potential challenges or risks within the appropriate guidelines and processes.
Person Specification
Experience
Essential
Desirable
Previous budget management experience
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Ability to make appropriate financial and customer service decisions
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Experience of working in a global capacity (across regions / time zones)
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Previous administration experience (minimum 4 years)
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Previous project management capabilities (status updates, risk identification etc.)
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Proven experience of onsite event coordination and support
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Experience with Teams or Zoom
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Advance knowledge of Microsoft Office
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Proven effective communication skills, including verbal and written
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Excellent organizational skills with a customer focused approach
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Teamwork experience, including virtual teams
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Ability to prioritise and manage a range of tasks simultaneously
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Efficient and organised with strong attention to detail
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Why join us?
Diversity comes naturally to us at GP Strategies. With more than 4000 employees in over 30 countries, being diverse is second nature. Yet, it’s more than just about location, our style focuses on performance and revolves around respect, fairness and working collectively to achieve our goals.
We support our people, no matter who they are, or where they are from because they have different perspectives and attitudes. That’s how ideas are born and enable us to work smarter.
It just makes sense that we cater for a range of different circumstances, offering flexible work practices designed to let you fit in work around your life, not the other way around.