Training & Development Manager

Job Description

Job Summary: 

The Training and Development Manager plans, coordinates and delivers training and staff development programs for Security Officers, Supervisors and other employees, as well as develops and adapts programs for specific sites and customers.

 Benefits:

Depending on experience, Securitas will offer a starting salary of $70K, in addition to a full benefits package.

Essential Duties and Responsibilities:

• Supports line management in achieving training and development objectives; together with management prepares goals and objectives for training. 
• Acts to ensure compliance with legally mandated and company mandated training requirements; acts to ensure compliance with and documents the training requirements of service contracts. 
• Conducts needs analysis studies; identifies operational discrepancies and confers with managers and supervisors to determine training needs and approaches. 
• Formulates training policies, programs and schedules, based on knowledge of identified training needs and company services; coordinates training activities so as not to conflict with client service schedules. 
• Selects appropriate instructional procedures or methods, such as individual training, group instruction, self study, lectures, demonstrations, simulation exercises, role playing, and computer based training. 
• Organizes and develops training manuals, reference library, testing and evaluation procedures, multimedia visual aids, and other educational materials. 
• Trains assigned instructors and supervisory personnel in effective techniques for training, such as new employee orientation, on-the-job training, health and safety practices, supervisory development, and adaptations to changes in policies, procedures, and technologies. 
• Maintains records and prepares statistical reports to evaluate performance of training activities and instructors, and to monitor progress of trainees.
• Performs tasks and duties of a similar nature and scope as required for assigned office. 

Qualifications:

• Excellent verbal and written English communication skills.
• A degree in Education, Learning and Development, or a related field is an asset.
• Current provincial driver’s license, clean driving record, and ability to safely operate a Company vehicle required.
• Knowledge of how adults acquire and use information and skills, and of training techniques suitable for different learning styles.
• Skill in the use of audio-visual equipment and personal computers, including presentation software.
• Skill in determining training needs, including identifying the components of performance and developing strategies for achieving performance improvement.
• Oral and written communications skills; presentation and group facilitation skills.
• Knowledge of or ability to learn security services and operations. 
• Skill in the preparation and delivery of training programs in multiple settings.
• Ability to understand the security service needs of customers and devise appropriate training. 
• Planning, organizing, record maintenance, and project management skills. 
• Skill in research and analysis. 
• Skill in observation, coaching and providing feedback to employees. 
• Strong interpersonal skills, with the ability to interact effectively at various employee and customer levels from direct service personnel to executives.
• Strong customer service and results orientation.

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About Us

Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United through our common purpose, we provide the security needed to safeguard our clients’ assets and people. Our core values – Integrity, Vigilance and Helpfulness – are represented by the three red dots in the Securitas logo. If you live by these values, we’re looking for you to join the Securitas team.

About The Team

Our Company Mission:

Securitas’ mission is to protect homes, workplaces, and communities by providing the security services they need to protect their assets, safeguard their people, and maintain their ability to generate profits.

Our Values:

Securitas’ core values – Integrity, Vigilance and Helpfulness – are the foundation for our employees to build trust with customers, colleagues, and the surrounding community.

Integrity:

Securitas employees are honest and trusted by customers to safeguard their premises and valuables. We don’t compromise on integrity and create an open forum for our employees and customers to voice opinions, report improprieties, and share information. 

Vigilance:

Seeing, hearing, and evaluating. A Securitas employee is always attentive and often notices things that others don’t. Their vigilance is necessary in order to be aware of potential risks or incidents that may take place on our customers’ premises.

Helpfulness:

As part of an on-going effort to ensure safety, Securitas employees are always ready to help if an incident occurs that requires intervention regardless of whether or not it is directly related to their job.