Manager Of Global Operations Learning

Since its founding over 80 years ago, Krispy Kreme’s focus has remained the same – making fresh, premium quality doughnuts inspired by their founder’s original recipe. The brand’s iconic Hot Light lets guests know when doughnuts are being made fresh in shop so they can enjoy hot doughnuts fresh off the line. To make Krispy Kreme’s in-shop experience even sweeter, many shops across the globe feature the brands one-of-a-kind doughnut theatre, an immersive, interactive experience through which guests can see Krispy Kreme’s melt-in-your-mouth doughnuts being made right before their eyes.

As the Manager of Global Operations Learning, you will be a crucial member of our team, responsible for maintaining, creating, and implementing training programs that align with our organizational objectives. Working closely with the Operations Excellence team, you will assess training needs and contribute to a roadmap that enhances our training initiatives. You will contribute to shaping a culture of continuous learning and professional growth within our dynamic and expanding organization. Your efforts will be instrumental in fostering employee skills, capabilities, and a culture of operations excellence.

Here’s A Taste Of What You’ll Be Doing

Maintenance and Program Updates:

• Maintain and update existing Krispy Kreme training programs, including Retail and Manufacturing Induction, Workplace Fundamentals (Compliance), and Management Skills.

Collaboration and New Initiatives:

• Work with Subject Matter Experts to review, revise, and create new training Initiatives and maintain current ones.
• Design engaging educational material, training modules, workshops, presentations, and process documents to support new products, processes, and procedures.

Project Support and Product Development:

• Support the Director of Operations Learning with ad hoc projects and learning engagement initiatives.
• Collaborate with the New Product Development and Innovation/Marketing teams to ensure all learning material intended for Krispy Kremers facilitates effective learning.

Reporting and Analysis:

• Utilize information in the Learning Management System (LMS) to provide meaningful, timely reports on training initiatives.
• Prioritize the Krispy Kreme Learner experience in all activities.

Field-based Support:

• Be available to help support the field-based teams with training requirements as needed.

Strategic Alignment and Roadmap:

• Contribute to the strategic operations excellence roadmap aligned with the organization’s goals and objectives.

Training Program Diversity:

• Create and manage a diverse range of training programs addressing specific needs across different business areas and employee levels including manufacturing and logistics.

Effectiveness Evaluation:

• Monitor and evaluate the effectiveness of training programs through metrics and feedback to drive continuous improvement.

Leadership and Collaboration:

• Lead instructional designers and ensure their job functions are completed properly in accordance with their job responsibilities.
• Collaborate with the People Team and solutions and services areas to integrate learning initiatives into global performance management and career development frameworks.

Learning Trends and Innovations:

• Stay informed about industry trends and best practices in learning and development to ensure the organization remains competitive in talent development.

Internal and External Guest Experience:

• Design processes and procedures that eliminate complexity for Krispy Kremers, regardless of role.
• Design processes and procedures ensuring delivery of a high-quality guest experience on every channel.

Your Recipe For Success

• Sound knowledge of learning principles and practices.
• Effective business communication and writing skills.
• Proactive, resourceful, and people-focused approach with strong business acumen and attention to detail.
• Superior influencing and relationship development skills.
• Experience in administration with an online Learning Management System.
• Strong presentation skills.
• Commitment to working with a culturally diverse workforce.
• Integrity and a commitment to ethical operations.
• Confidence, passion, and enthusiasm about the customer and learner experience and the Krispy Kreme Brand.
• Fluent in English is required to be considered for this position.

Krispy Kreme is an iconic, global brand that has offered the highest-quality doughnuts and great-tasting coffee since it was founded in 1937. Today, Krispy Kreme operates as a public company traded under the ticker symbol, DNUT, on the Nasdaq Global Select Market. Krispy Kreme’s over 1,600 shops can be found in 33 countries across the globe. Of these locations, the brand owns and operates 307 shops in the United States and Canada, 239 in Mexico, 125 in the UK and Ireland, 52 in Japan, and 38 in Australia and New Zealand, with the remaining locations run by franchise partners largely in the international market. In addition, Krispy Kreme doughnuts can be found in approximately 12,000 grocery, convenience, and mass merchant stores in the U.S.