Director, Learning & Development

Job Description

About Us 

Unparalleled premium hospitality and amenities with expert care and support to deliver a personalized senior living experience that is elevated and empowered. Committed to enriching the lives of seniors now and as their needs change, Amica offers Independent Living (IL), Assisted Living (AL) and Memory Care (MC) lifestyle options.  Established in 1996, the company owns and operates 31 residences in British Columbia and Ontario, with plans to continue expansion in select markets.  Amica has a deep pipeline of development projects with 14 active projects in our core markets. 

The Opportunity 

The Director, Learning and Development will play a strategic role in enabling the Amica growth trajectory nationally, in alignment with the People & Culture Centers of Excellence mandate of driving business outcomes through deep expertise and scalable solutions. This is a “build” role to develop foundational learning programs to drive business performance.

You will research, consult, design and develop the Learning & Development strategy and programs including learning journeys for key roles as well as leadership competencies and curriculum. You will collaborate with other People & Culture Centres of Excellence and Business teams to provide advisory, guidance and support in executing various change programs rollouts.

Your work will be carried out through hands on performance consulting and learning program development, while working with a small team to execute through program management and facilitation. You will leverage external vendors as required. You will continuously assess the effectiveness of the learning programs in meeting business outcomes and goals and their alignment with the organizational strategy. Local travel will be required.

What you will be doing

• Develop a deep understanding of the Amica business, goals and roles to enable skill building for business impact and internal career pathing
• Design and develop custom onboarding programs and learning journeys for key roles through blended solutions including in-class, online and virtual learning, as well as ongoing learning strategies such as on-the-job coaching and certifications
• Define leadership competencies at all levels of the organization and develop corresponding curriculum to build leadership capability and career pathing
• Define learning programs outcomes, measurement strategies and governance model
• Maintain a roster of external organizations providing education and certifications specific to the Amica industry and learning requirements
• Collaborate with the Talent Management Center of Excellence to provide learning resources and recommendations to accelerate high potential talent
• Advise on and support change management strategies through custom learning for various People & Culture and business change programs rollouts such as revamped performance management, new HR System, brand rollouts etc.
• Facilitate workshops and learning sessions both live and in a virtual environment
• Execute programs working with the Learning & Development team as well as the People Operations Business Partner team
• Guide and advise the Learning & Development team on adult learning best practices, core program design and facilitation, as well as leveraging learning technology
• Guide the Learning & Development team on program management and governance practices to drive leader accountability and quick path to performance for core programs such as New Manager training and New to Role onboarding
• Manage budget and vendor partnerships working with the Learning & Development team
• Manage Learning & Development calendar along with the Learning & Development team

What we’re looking for 

• University Degree in Organizational Development, Adult Learning, or equivalent
• 10-15 years of professional experience in performance consulting roles with demonstrated leadership experience in building a learning practice and team
• Knowledge and experience in building and executing strategies and programs in the following areas: custom learning paths for key roles, skilling and reskilling, ongoing learning design, blended learning, coaching, certifications, on-the-job learning, leadership development, sales development, general manager development
• Deep knowledge and practice utilizing needs assessment methodologies to align learning solutions to business outcomes and performance
• Demonstrated practical experience in designing and executing learning programs in an entrepreneurial, fast-paced environment for simplicity and impact
• Expert knowledge of learning methodologies, technology, tools and best practices
• Strong facilitation skills including program design workshops and live learning delivery
• Project and change management experience including executing plans to embed and drive adoption and utilization of learning programs and skills
• Knowledge and experience in designing and utilizing learning measurement tools to drive strategy, measure impact and drive accountability with leaders and learners
• Ability to consult, advise, ask insightful questions and work collaboratively with a variety of stakeholders in HR and across the business
• Ability to communicate, influence and lead change with all levels of leadership
• Strong adaptability and resourcefulness, capable of operating in a fast-paced environment and a growing organization

At Amica Senior Lifestyles we are passionate about working together in a supportive and inclusive environment that fosters innovation and turns ideas into action. We remain committed to creating workplaces that reflect the communities in which we operate.  We are actively seeking applicants from all religions and ethnicities, LGBTQ2s+, Black, Indigenous, racialized people, and persons with disabilities and encourage people from all backgrounds to apply for our positions. 

Requests for accommodation can be made at any stage of the recruitment process providing the applicant has met the Bona-fide requirements for the open position. Applicants need to make their requirements known when contacted.