Program Manager – Naifeh Center for Effective Leadership

General Description:

Applicants for this position will be considered by demonstrating the ability to independently perform program services in a broad area of specialization; oversee multiple training programs; design curricula and content; commit resources; supervise staff; oversee program budgets; and guide designated personnel and key customers.

Duties and Responsibilities:

Program Management – 60%

• Will design, develop, and drive positive impact via program development. Manages projects from inception to completion, working with staff, subject matter experts, vendors, etc., to provide leadership and professional development training for NCEL customers. Collaborate and work with project sponsors, management, and SMEs to understand customer needs, make recommendations, and develop curricula and programs for government employees. Develops and maintains partnerships with all stakeholders to enhance NCEL’s programs, trainings, and services. Manages the creation of curriculum development, content, delivery, and evaluation. Responsible for the quality and accuracy of all educational materials.
• Leads a team through the creation of the program/training and the life of the program/training. The program manager communicates to all team members associated with the development of the product about goals, scheduling, and resource allocation. Analyze metrics and feedback to evaluate the effectiveness of programs and make recommendations for modifications or future interventions.
• Establishes and maintains timely and client-focused curricula for participants meeting the changing trends in leadership strategies. Demonstrates knowledge and leadership in the basic and new technologies as they apply to our training programs.
• Must ensure that programs follow timelines, and budgetary projections, and provide documentation to customers. Will work with internal stakeholders to ensure new programs are fiscally responsible for NCEL, and continuing programs continue to be financially sound. Must provide flexibility in adapting existing programs to meet participant needs or requests.
• Functions as a member of the senior management team of the NCEL while working closely with peers and other agencies of IPS and departments of the University. Serves on various IPS-level committees or task teams.
• Depending on background and expertise, may serve as an instructor or course facilitator in programs. Will be the program lead for two or more programs.

Supervisory responsibilities – 30%

• Strategically plan and lead a team of NCEL staff to fulfill the NCEL mission by overseeing all administrative matters of supervision such as, but not limited to, performance reviews, professional development, time and leave, travel claims, office and equipment needs, assigning efforts to programs, and adherence to all applicable policies.

Strategic Planning – 10%

• Conducts needs analysis, contributes to strategic planning, and manages the design and development cycles for new programs. Responsible for management of strategies and plans to capture new attendees to the various training programs. Makes strategic business decisions to drive NCEL’s efforts to generate new revenue through the development of innovative products and services. Directs the research, planning, and coordination for the identification of new business initiatives. Utilizes professional organizations, alumni associations, advertisements, and electronic postings, such as newsletters, blogs, etc. Has responsibility for special projects and product launches designed to grow the NCEL customer base and revenue, enhancing NCEL brand, and improving planning and performance tracking for NCEL programs.

Required Qualifications:

Education:   

Master’s degree required, Doctoral degree preferred. 

• Requires knowledge of contemporary training methodologies, technologies, techniques and principles, knowledge of adult learning, human development, research methodologies and their applications.  Skills in research, development, design, facilitation, and evaluation of adult learning curricula in the areas of professional and leadership development. Ability to assess the needs of customers. Ability to conduct long-range strategic planning. Skilled at developing partnerships with governmental agencies and employees. Knowledge, skills, and abilities in developing, overseeing, and evaluating the financial needs of programs.
• Knowledge, skills, and ability to communicate orally and written with all levels of government are required. Must demonstrate knowledge, skills, and ability to lead a team to meet and often exceed expectations. Must be knowledgeable and have skills and abilities in performing administrative supervisory tasks such as recruiting, interviewing, hiring, onboarding, evaluating performance, disciplinary actions, promoting, and developing of a strong workforce.
• Required computer skills using industry standard and University software, including Microsoft Office programs and developing related media presentations.

Experience:    

• The successful applicant must have a minimum of five (5) years’ experience working in adult learning training development and delivery. Must have experience in managing or conducting needs assessments, developing curriculum and evaluations, and, developing programs to meet customers’ needs. The applicant must have experience in long-range strategic planning. It is required that the successful applicant demonstrate effective experience in developing partnerships in all levels of local and state government. The applicant must have at least four years of supervisory or executive leadership experience. The successful applicant must have experience in initiating and overseeing financially sound programs.
• High-level written and oral communication skills are required to interface with various officials in the University and other levels, i.e., local and state. Must demonstrate the ability to seek funding resources and grow new work in the organization through marketing and business development initiatives. Required computer skills in using industry standard and university software, including Microsoft Office programs and developing related media presentations.
• Preferred at least five years of experience in an executive leadership position including strategic development, financial planning and oversight, and initiating strong partnerships with internal and external stakeholders.
• Preferred applicable leadership or professional development certifications or assessments.

Skills:   

This position will need the ability to relate with customers, engage adult learners in the classroom, and manage and grow the NCEL programs.  Other skills needed are positive soft skills and excellent interpersonal skills. 

• Ability to collaborate effectively with a wide range of constituents in a diverse community
• Ability to manage multiple projects and tasks with tact and discretion
• Ability to gather, analyze and interpret data and prepare reports
• Technical skills including Microsoft Office Suite, virtual meeting platforms and electronic media
• Ability to learn and use customer management systems and other data collection platforms
• Ability to communicate effectively with internal and external stakeholders
• Ability to write clear and concise business communications (emails, agendas, meeting minutes)
• Ability to maintain budget documents and reconcile financial ledgers
• Knowledge of applicable regulations and policies for program, project or funding sources

Behaviors:

Commitment to the Naifeh Center for Effective Leadership’s mission and vision. Passion for training and encouraging public servants in Tennessee.

Location:

Nashville, TN

This position must be able to travel to perform some job duties. If a private vehicle is used for business-related purposes, automobile liability insurance must be maintained.

Applicants are encouraged to review all position requirements prior to applying. Salary is based on a combination of professional experience and qualifications. 

Applicants should apply electronically to https://hr.tennessee.edu/jobs/staff-positions/.  and at the time of applying must submit a cover letter, resume with references and a writing sample to display the candidate’s ability to provide research on any given topic. Position is open until filled.

Job  

Executive/Administrative

 Primary Location  

US-Tennessee-Nashville

 Organization 

Ips Leadership And Staff Development

 Schedule  

Full-time

 Campus/Institute  

Institute for Public Service

 Job Posting  

Feb 28, 2024, 9:47:06 AM

About Organization

The University of Tennessee is a public land-grant university headquartered at Knoxville. Founded in 1794, it is the flagship institution of the statewide University of Tennessee system with nine undergraduate departments and eleven graduate departments and hosts more than 26,000 students from all 50 states and more than 100 foreign countries.