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Project Management

Sr. Program Manager, Operational Excellence, Prime Video Trust & Safety

Job Type Full-Time  
Experience Level Senior  
Organization Type Corporate L&D  
Pay Range TBD  


Prime Video is changing the way people watch movies and TV shows, with millions of titles available on-demand on Kindle, Fire TV, mobile devices, game consoles, Internet-connected TVs, and Blu-ray players. Are you excited about launching content on Prime Video and holding key impact on helping our business scale? Are you interested in shaping the future of Trust & Safety for our Prime Video operations? Do you want to work in a large scale organization, but with a start-up feeling? Do you want to create processes, operating models, and drive Amazon network improvements? Do you have a strong passion for continuous improvement and implementing methodologies such as Six Sigma and Lean?

We are seeking an innovative and analytical Sr. Program Manager, Operational Excellence to support the Prime Video Trust & Safety Operations team to drive high-visibility and strategic operational programs to lead process improvement initiatives, while standardizing business requirements as you are driving improvements in cost-to-serve initiatives. Prime Video Trust & Safety programs aim to enable a globally trusted customer experience by ensuring that Prime Video (PV) provides content customers love and trust and accurate, meaningful and complete information to empowering customers to make informed viewing choices for themselves and their children.

This role will focus on driving large-scale process improvement initiatives within Trust & Safety Operations. These are highly complex, thus requiring high judgement, autonomy, and trust with internal and external stakeholders. A successful candidate will have the opportunity to manage and iterate an approach to identifying, assessing, and driving remediation for a wide set of risks on our expanding catalog. The candidate must be comfortable with balancing strategic thinking with tactical, detailed execution while working independently, sorting through ambiguously defined problems, identifying and facing big challenges, and adjusting to sudden and frequent change. This role acts as a key liaison with Trust & Safety policy/program, Legal, Publishing, Technology, and Product Management teams to drive immediate and long-term solutions. A successful candidate will thrive in a fast-paced and dynamic business environment, leveraging analytical expertise and resourcefulness to autonomously deliver successful results.

Key job responsibilities

  • Drive global and country level excellence to design and implement systems, metrics and programs that maximize compliance, productivity and continuous improvement.
  • Build strong partnership with operations site leaders to identify new business initiatives and successfully integrate and deploy them to the country level network.
  • Engage other Amazon business units globally to share best practices and improve end to end outcomes for Amazon customers.
  • Analyze and solve operational barriers with a focus on understanding root causes.
  • Work with technology teams and product managers to develop new tools and systems to support the growth of the business.

We are open to hiring candidates to work out of one of the following locations:

Austin, TX, USA

Basic Qualifications

  • Bachelor’s degree in business, operations, human resources, adult education, organizational development, instructional design or related field
  • 5+ years of program or project management experience
  • Experience using data and metrics to determine and drive improvements
  • Experience owning program strategy, end to end delivery, and communicating results to senior leadership
  • 3+ years of driving process improvements experience

Preferred Qualifications

  • Master’s degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
  • Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)
  • Prior Trust & Safety experience
  • SQL and Python proficiency
  • Supervisory experience (3+ direct reports)
  • Strong verbal and written communication skills

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.