(Remote) Technical Writer

A division of Harris; Cayenta is seeking a technical writer to join our Product Management Team! The Technical Writer will be responsible for establishing and overseeing software and product documentation practices for the Cayenta organization. This hybrid technical and business role requires ‘soft’ skills and the ability to work across various departments to achieve our mandate of user, marketing, and administrator-friendly content. You will be reporting to the Director of Product Management. 

This position is based in Vancouver, BC, so preference is for a Vancouver-based candidate. We are open to candidates across Canada.

What will be your new role:

• Define and drive a vision for the Technical and Product documentation content.
• Evaluate, implement, and improve the documentation platform and overall process of content authoring.
• Establish content and distribution guidelines based on audience (user, consultant, developer, etc.)
• Work with Product Management to clarify documentation needs, requirements, and assignments.
• Conduct interviews with developers, application consultants, and subject matter experts to gather data for documentation.
• Participate in Product Development planning sessions to ensure documentation specifications are adhered to and completed as part of agile user story completion.
• Plan and strategize structural and content changes in documentation.
• Perform copy editing, technical editing, and proofreading services on a variety of internal and external documents, reviewing for style, grammar, syntax, and organization/consistency of content.
• Manage the generation of documentation throughout the defined lifecycle.
• Plan and steer meetings related to documentation management.

What we are looking for:

• Degree in Computer Science, English, Technical Writing, or a related field.
• 2+ years of professional experience in technical communications and information design.
• Advanced knowledge of documentation and collaboration software such as Confluence.
• Advanced knowledge of desktop publishing software as well as web authoring, presentation, and graphics software.
• Excellent project management skills and the ability to work under tight deadlines.
• Experience in handling multiple projects concurrently and as an individual contributor.
• Strong organizational ability and analytical thinking skills.

What will make you stand out:

• Experience working with a programming language (Java, JavaScript, COBOL, Uniface, and REST APIs).
• Understanding of and experience working in the ERP or Utility industry.
• Familiarity with Microsoft Manual of Style, AP, and/or Chicago Manual of Style.

What we can offer:

• 3 weeks’ vacation and 5 personal days
• Comprehensive Medical, Dental and Vision coverage from your first day of employment
• Employee stock ownership and RRSP/401k matching programs
• Lifestyle rewards
• Flexible work options

About us: 

Founded in 1983 & welcomed to the Harris family in 2004, our Cayenta business unit is the North American leader in technology for medium to large utility clients. We provide innovative end-to-end CIS and ERP solutions that were engineered from the ground up to be agile and seamless, ensuring that our clients have a platform for operational success.  Our head office is based in Burnaby, BC. To learn more about our company please visit www.cayenta.com.

About Harris:

Harris is a leading provider of mission critical software to the public sector in North America. As a wholly owned subsidiary of Constellation Software Inc. (“CSI”, symbol CSU on the TSX), Harris has become the cornerstone for CSI’s investment in utility, local government, school districts, public safety, and healthcare software verticals. Our success has been realized through investments in our proprietary software and market expertise. This focus, combined with acquiring businesses that build upon or complement our offerings, has helped drive our success. Harris will continue to growth through reinvestment – both in the people and products that we offer and making investments in acquiring new businesses.