Senior Learning & Development Specialist (Bilingual-English/French)

Company Description

LI-Hybrid

Momentum Financial Services Group, formerly Money Mart Financial Services, is a leading provider of financial services in North America. For 40 years we’ve been committed to providing financial solutions that meet the evolving needs of consumers and business owners. Backed by a retail network of over 400 locations, we provide access to cash and related products to help our customers achieve their goals. We operate retail locations in local communities and cities across Canada under the Money Mart® brand and in Quebec as Insta Cheques® and in United States as Money Mart® and The Check Cashing Store®.

Our highly skilled workforce puts customers first in everything we do.  We serve millions of people annually with diverse and innovative financial products and services.  Through this ever-evolving suite of services, we empower customers to manage their finances and improve their lives. Wherever customers are on their financial journey, Momentum Financial Services Group provides solutions. 

We believe in giving back to the communities where we live and work. With the generous support of our customers and staff, we proudly contribute over two hundred & fifty thousand dollars annually to charities and non-profit organizations, along with using our time and talent to serve in local communities throughout Canada and the United States. We are looking for aspiring, passionate people who are dedicated to understanding and providing our customers with the right financial solutions utilizing a growing menu of products and services.  We embrace diversity and offer a fast-paced work environment.

Job Description

Duties/Responsibilities

Retail Experience Duties/Responsibilities:

• Create and/or curate content to support retail Management Development and Leadership Development programs.
• Conduct comprehensive analyses of training needs within branches to ensure relevant SME and stakeholder feedback is incorporated into new programs and/or existing programs.
• Facilitates in-person and virtual instructor-led training sessions (vILT) as directed by L&D Senior Manager
• Management, leadership, coach certification, customer service, sales, collections, technical, regulatory, and/or people skills
• Partners with retail leadership to:
  • advise on their role(s) for each training program.
  • ensure an adequate number of skilled, committed coaches are in place to support participants through the training programs.
  • share feedback regularly on coach interaction.
  • identify the learning needs of their teams and leverage the training library for appropriate remediation.
  • facilitate discussions about their teams’ development to inspire a culture of learning.
• Monitors training programs to ensure they are implemented consistently and per MFSG standards.
• Measures, tracks, and analyzes training metrics to report on progress and identify opportunities that require attention and guidance.
• Conducts evaluations on current training practices and makes recommendations for improvements.
• Writes and/or designs training materials and/or communications as directed by the L&D Senior Manager.
• Manages relationships with external content vendor(s) as required.
• Remains updated on industry trends, regulations, and advancements in learning and development practices in the financial services sector.
• Mentors, trains, and coaches junior learning and development team members to promote professional growth.
• This is a Remote position but must be able to travel to local branch locations to support the above-mentioned activities (up to 20%).
• Other tasks as deemed necessary by the L&D Senior Manager to support the needs of the business.

LMS Administration Duties/Responsibilities:

• Maintains the content and structure for the LMS offerings including but not limited to:
  • Uploading Learning Objects (LOs)
  • Quality Assurance
  • Enrollment
  • Auditing
  • vILT Events/Sessions Management
• System Reporting – Creating, sharing, and updating as necessary
• Troubleshoots employee issues and provides solutions

Qualifications

Education/Experience

• Minimum of five (5) years of professional experience in course development and delivering/facilitating training to adult learners, preferably in the financial services sector.
• Bachelor’s Degree preferred.
• Bilingual proficiency in English and French (written and verbal) is essential.
• Demonstrated ability to manage relationships throughout the organization, coordinating time and resources according to shifting priorities.
• Experience leveraging data and analytics to develop insights and drive decision-making.
• Facilitation of training programs for all audiences regardless of level.

Skills

• Advanced knowledge of adult learning theory and instructional design principles
• Proven experience in designing and delivering effective learning programs using various instructional techniques and technologies
• Expertise in distance learning and in-person facilitation
• Ability to build relationships and collaborate effectively with cross-functional teams and stakeholders
• Strong project management skills, with the ability to prioritize multiple deliverables, meet deadlines, and work in a fast-paced environment
• Exceptional verbal and written communication skills
• Excellent attention to detail
• Strong analytical and problem-solving skills with the ability to evaluate and measure the effectiveness of training programs
• Strong feedback and coaching skills
• Proficient with Microsoft Office Suite, Learning Management Systems (Cornerstone a plus but not required), Articulate 360 (Storyline, Rise)
• Familiarity with financial products and services is highly desirable

Additional Information

Note to Internal Applicants: All internal applicants are required to notify current manager regarding interest in applying for this role.