Sr Training and Standards Program Manager
We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.
Job Description:
All of Southwest’s People come together to deliver on our Purpose; Connecting People to what’s important in their lives through friendly, reliable, and low-cost air travel. The Senior Training and Standards Program Manager invests in the future of Southwest’s People by providing Leadership and guidance in the daily duties of all phases of Dispatch Training and Standards. This role maintains and develops training programs that meet Federal Aviation Administration (FAA) and Southwest Airlines requirements. The Senior Training and Standards Program Manager is a Leader with strong communication and interpersonal skills, who looks forward to supporting impactful initiatives that drive the future of Southwest.
Additional Details:
- The culture of Southwest Airlines means we embrace a flexible workplace and value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. This role is a hybrid position based out of our Corporate Campus in Dallas, TX, which requires Employees to work onsite on our Corporate Campus at least three days a week. The Department designates the specific three days of the week Employees must work on-site.
- U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.
Southwest Airlines is an Equal Opportunity Employer. We continue to look for opportunities to reflect the communities we serve, and welcome applicants with diverse thoughts, backgrounds, and experiences.
Responsibilities
- Prepare and obtain FAA approval for the Dispatcher training program including basic, initial, and recurrent
- Instruct and/or monitor all instruction for Dispatch training sessions including competency and proficiency checks
- Develop training programs and methods for enhancement of Dispatch Training
- Maintain records and information as required for FARs
- Assist in the development of standards and procedures for the Flight Dispatch Department
- Maintain and update the Dispatch Operating Manual
- Maintain Dispatch Desk proficiency in accordance with Company and federal regulations
- Create Read before Dispatch and Training Topic documents
- Proctor Initial Competency Checks for Domestic, Flag and ETOPS qualifications
- Provide guidance in the daily operation of the Flight Dispatch Department and represent the NOC in cross-departmental meetings affecting the NOC and Dispatch
- Create and deliver presentations
- May perform other job duties as directed by Employee’s Leaders
Knowledge, Skills and Abilities
- In-depth knowledge of Southwest Airlines Dispatch
- Skilled in written and oral communication
- Ability to work well with others as part of a Team; professionally interact with other departments, labor groups, and the public
- Ability to perform under pressure
- Ability to take initiative and work independently
- Ability to handle sensitive and confidential information
- Ability to analyze problems and make sound decisions
- Ability to engage and motivate others
- Ability to master current and emergent PC software packages
- Ability to demonstrate strong organizational skills
- Ability to work under tight time constraints to accomplish assignments and projects
- Ability to effectively communicate technical information
Education
- Required: High School Diploma or GED
Experience
- Expert level experience, expansive and far reaching knowledge of:
- Dispatch experience at a 14 CFR 121 Carrier
- Preferred: Experience with Articulate 360
Licensing/Certification
- Must be a licensed Aircraft Dispatcher under Federal Guidelines
Physical Abilities
- Ability to perform work duties from [limited space work station/desk/office area] for extended periods of time
- Ability to communicate and interact with others in the English language to meet the demands of the job
- Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job
Other Qualifications
- Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
- Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
- Must be at least 18 years of age
- Must be able to comply with Company attendance standards as described in established guidelines
- Must be available to work varying and extended hours as needed
Pay & Benefits:
Pay of $118,600 to $131,800 per year*, with the opportunity for future increase per applicable collective bargaining agreement wage scale. Opportunities for overtime and shift premiums. If it is a TWU 550 Member selected it would be a minimum of step 7 (or current step if higher) as Mgmt. Dispatcher starting at 178,430 otherwise it will be the standard 40% target for a non SWA Dispatcher. Dispatch certificate (license) is required.
Benefits you’ll love:
- Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
- Up to a 9.3% 401(k) Company match, dollar for dollar, of your eligible pay, per paycheck **
- Potential for annual ProfitSharing contribution toward retirement – when Southwest profits, you profit***
- Explore more Benefits you’ll love: https://careers.southwestair.com/benefits
*Pay amount does not guarantee employment for any particular period of time.
**401(k) match contributions are subject to the plan’s vesting schedule and applicable IRS limits
***ProfitSharing contributions are subject to plan’s vesting schedule and are made at the discretion of the Company.
About Organization
At Southwest®, everything we do—from our smiling People to our policies—is designed to let you go with Heart. No matter what comes up in your travels, we’ve got your back. Because while any airline can fly you, only Southwest lets you go with Heart.