Senior Specialist, Learning Design

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Purpose 

Responsible for developing the overall framework and design of learning experiences for our Canadian Retail Branch onboarding and role readiness training and using learning data to inform continuous improvement. This role ensures all training assets are aligned with set standards, established learning objectives, company goals and values, and the learner needs. This role will also ensure that training is designed to be an effective and engaging experience for employees.  

 Key Accountabilities 

•  Pursue a deep understanding of learner roles to ensure that learning solutions meet the needs of learners. 
• Develops and advises on the overall framework, design, strategy of courses, ensuring that it supports a client focused culture, alignment with learning needs and service level agreements
• Collaborates with Business partners to establish objectives and goals of learning programs 
• Craft Learning Experience artifacts (experience maps, flows, wireframes, prototypes) to guide development and research. 
• Creates mock-ups, scripts, or storyboard for digital assets, including video, e-learning, articles, job aids, learning environments, etc. 
• Collaborates with the Learning Delivery team to execute courses
• Maintains existing learning programs, ensuring up-to-date learning materials, training clarity, and compliance. Modalities include and are not limited to: Learning plans, e-Learning, Instructor-led training, tutorials, videos, learner activity guides etc
• Collaborates on quality assurance assessments on all learning experiences 
• Champion usability and accessibility 
• Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge 
• Understands how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions 
• Actively pursues effective and efficient operations within his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Guidelines for Business Conduct Champions a high-performance environment and contributes to an inclusive work environment 

 Experience / Education

• Post-secondary Degree or Diploma in Adult Education or related field preferred 
• Previous experience designing digital instructional activities to support adult learners in online environments 
• Previous experience in an Instructional Design or Learning Experience Design role preferred 
• Provides performance consultation to achieve business goals by maximizing the performance of people and the business 
• Ability to work independently and collaboratively within a fast-paced, technical environment 
• Good communication and interpersonal skills 
• Strong project management skills and ability to meet deadlines 
• Strong analytical skills 
• Proven teamwork capabilities 
• UX Design education
• Bilingual in French preferred, however, not required

 Location: 

Hybrid

Location(s):  

Canada : Ontario : Toronto 

Scotiabank is a leading bank in the Americas. Guided by our purpose: “for every future”, we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.