Product Trainer/Instructional Designer I

Universal Instruments is a global leader in the design and manufacture of advanced automation assembly equipment.  Our solutions are used to build some of today’s high-tech gadgets, and to create the most advanced technologies in the fast-moving electronics industry.  From cell phones and tablets to infrastructure, industrial, automotive, military and medical products, our innovative solutions play an integral role in driving the future of technology!

Summary:

This role seeks to design and develop product training and performance support solutions, gain strengths in product training to internal and external customers.  Supports Universal’s eLearning platform and web module development.

Principal Accountabilities:

• Learn to implement Universal product training courses and product support solutions, according to design standards.
• Assists in driving product development processes, product support planning and defines training deliverables.
• Keeps abreast of product changes and continually improves knowledge/skills
• Maintains Universal Product Trainer Certifications for each assigned course.
• Develops assigned course materials to ensure training effectiveness and communicates design changes
• Will observe product training courses to internal and external customers with a focus on hands-on student performance of course objectives to be able to design updates based on feedback and sustaining development.
• Monitors student satisfaction through review of student survey data and verbal feedback.
• Communicates significant issues to the appropriate department and personnel.
• Maintains and/or assists with maintenance of classroom, lab, and equipment to ensure that all are in working order to fully support delivery of training.
• Designs and develops engaging content for asynchronous training, with input from leadership, product trainers, customers, and subject matter experts.
• Supports eLearning team members with design and development of effective instructional web modules.
• Takes part in the end-to-end development cycle from supporting defined learning objectives to deploying the final eLearning module on an LMS.
• Performs other job-related duties as required.

Minimum Requirements:

• Bachelor’s degree in education, instructional design, or technical field with 0-2 years of relevant experience.
• Detail oriented, independent performer, with a passion for customer service excellence.
• Able to analyze complex technical information and identify and document the underlying concepts, which can be used to facilitate learning.
• Experience with authoring software such as Storyline 360.
• Understanding of Learning Management Systems (LMS).

Responsibility for Quality Procedures or Direct Product Quality:

• Adheres to Universal Quality System policies and procedures and uses Total Cycle Time principles and standard problem solving tools to continuously improve work processes.

Physical Demands:

• Requires the ability to use a computer on a frequent basis.
• Position requires the ability to understand and interpret detailed documents and drawings.
• Requires the ability to communicate clearly with colleagues and in giving presentations.
• The ability to travel to customer sites or technical conferences may occasionally be required.

Universal Instruments is an EOE/M/F/Vet/Disabled employer.

Target Annual Base Pay:  $58,900 – $65,500

About Organization

We are a technology leader in the design and manufacture of precision automation solutions for the semiconductor and electronics manufacturing industry. With a lineage of more than 100 years, we are the longest-standing electronics assembly company. Our technology solutions are truly universal and span the range of assembly applications- from lighting to automotive, medical, computing, entertainment, mobility, industrial and more.

We employ a highly technical workforce of ~ 500 employees. This expertise and passion to develop innovative solutions to solve our customer’s problems drive our 500+ strong patent portfolio. With 27,000+ systems delivered to date, we offer the broadest range of world-class equipment and services. We also enjoy strategic partnerships with today’s industry leaders, which enables us to stay on the leading edge of technology trends and to deliver the best solutions for the production of a wide variety of the most complex electronic circuits in the World.

We offer solutions for a wide range of high-precision assembly needs, including Precision Automation for applications requiring versatile, high-accuracy, high-speed handling, inspection, and assembly. Advanced Packaging for applications requiring efficient and versatile multi-die high-accuracy assembly. Traditional to Complex Printed Circuit Board Assembly for applications requiring high-speed, high-accuracy surface mount placement and through-hole component insertion. Our cutting-edge smart manufacturing software provides real-time data to help manufacturers improve their overall operations. And, our world-renowned Advanced Process Lab (APL) offers solutions for all aspects of a product lifecycle- from prototyping, process development, and analytical services to advanced technology assembly.