Learning Support Specialist I

Our Commitment

Texas A&M University is committed to enriching the learning and working environment by promoting a culture that respects all perspectives, talents & lived experiences.  Embracing varying opinions and perspectives strengthens our core values which are: Respect, Excellence, Leadership, Loyalty, Integrity, and Selfless Service.

Who we are

As one of the fastest-growing academic health centers in the nation, the Texas A&M University Health Science Center encompasses five colleges and numerous centers and institutes working together to improve health through transformative education, innovative research and team-based health care delivery.

What we want

The School of Pharmacy is looking for a Learning Support Specialist I to serve as a member of the Instructional Technology Services team. We desire an individual who subscribes to and supports our commitment as stated above. The successful applicant will bring an expert level of experience to the position and understand the demands of supporting executives in a fast-paced environment. This person must be professional, enjoy working in a high-volume environment and be able to apply strong organizational skills while being flexible in their daily routine. If this is you, we invite you to apply to become a member of our team.

What you need to know

Salary: Compensation will be commensurate to selected hire’s experience.

Special Instructions: A cover letter and resume are strongly recommended. You may upload these in the CV/Resume section.

Required Education and Experience:

• Bachelor’s degree in Technology or related field or equivalent combination of education and experience.
• One year of related experience.

Preferred Education and Experience:

• Bachelor’s degree in instructional design, instructional/educational technology, human resource development, education, or any related field.
• Experience working with individuals and communities.
• Two years or more experience in videoconferencing operations, classroom technology support, and user support in various instructional technologies. Experience in independently learning new software and technologies.
• Experience proctoring exams or closely monitoring events.

Required Knowledge, Skills, and Abilities:

• Knowledge of word processing and spreadsheet applications.
• Ability to multitask and work cooperatively with others.
• Effective verbal and written communication skills.
• Excellent interpersonal and communication skills.

Preferred Knowledge, Skills, and Abilities:

• Proficiency in Microsoft Office. Familiarity in video editing software. Excellent problem-solving/troubleshooting, interpersonal, written/oral communication, organizational, and customer service skills; ability to work effectively, independently, and collaboratively as a member of a team.
• Ability to learn new instructional technology applications independently, effectively, and quickly; ability to adapt to changing technologies and priorities; ability to plan and manage projects.

Responsibilities:

• End-User Support of Instructional Technologies – Serve as an expert user of various instructional technologies implemented at the college, e.g., the learning management system, audience response system, online exam delivery system, and course evaluation system. Provide end-user related technical support to faculty, students, and staff at all college sites when issues arise in the use of various instructional technologies. Resolve faculty technical course delivery issues via telephone, web conferencing, and other remote methods in a timely manner.

• Academic Delivery Support – Assist with the day-to-day operations and support of various academic delivery needs, to include: monitor distance connections to ensure they are made successfully and on time. Preview computer-based exams and proctor exams; assist in organizing co-curricular activities in College Station (Legislative Day, Disaster Day, Orientation); Host Dean’s Hour Student Forum speakers in College Station; schedule College Station rooms for make-up exams, make-up instruction, and OSCE events; assist with ADA accommodations in College Station. Help maintain integrity of the two campus, one curriculum policy.

• Video Editing Support – Assist in editing video files, to include lecture recordings, using appropriate software, e.g., Camtasia Studio and/or Media-site Web Editor, and posting the edited files in an appropriate file format to the media server. Assist in monitoring the media server and managing the media files to ensure the college does not exceed allotted storage space.

• Maintain Up-to-Date Knowledge and Skills – Maintain up-to-date knowledge and skills on evolving instructional technologies and make recommendations on appropriate instructional technologies to evaluate for potential adoption. Help implement these technologies when adopted.

• Other Duties – Participate on committees and assists with special events as needed. Travel to the main campus as needed. Performs other duties as assigned.

About Organization

Texas A&M University has a proud history that stretches back to 1876 when The Agricultural and Mechanical College of Texas became the first public institution of higher learning in the state of Texas. Nestled in the heart of the Houston-Dallas-Austin triangle, Texas A&M University at College Station is the state's largest university, with nearly 65,000 students calling Aggieland home, and another 5,200 Aggies are studying at branch campuses in Galveston, Texas, and Doha, Qatar. Texas A&M's designation as a land-, sea-, and space-grant institution reflects the superior quality and diverse range of research and innovation occurring on campus daily.

Texas A&M boasts a strong military tradition, having contributed men and women in uniform to every armed conflict since the Spanish-American War. More Aggies commission as officers into the U.S. Armed Forces than any other school outside of the U.S. military academies every year. Student-athletes represent Texas A&M across 18 sports within the Southeastern Conference. Additionally, the George H.W. Bush Presidential Library and Museum is located on Texas A&M's campus, as is the President and First Lady’s final resting places.