Learning Support Program Manager
As the Learning Support Program Manager you will work with a team of professionals that set the Gold Standard in our Customer team. Your role will be crucial in the transition of new employees from training to their full-time roles as customer support representatives. You will lead a dedicated team of specialists, overseeing the development and implementation of our nesting program. This program is designed to support, evaluate, and refine the onboarding process, ensuring new team members are fully prepared to meet the needs of our customers with confidence and skill.
What You’ll Do As A Learning Support Program Manager
- Design, implement, and continuously improve the Learning Support program, tailoring it to the evolving needs of the organization and its employees.
- Lead, mentor, and manage a team of specialists, fostering an environment of learning, feedback, and professional growth.
- Collaborate with senior leadership, HR, and functional managers to align leadership expectations and report on learner progress.
- Monitor the performance of new employees throughout their transition from training to production, providing constructive feedback and additional training as needed.
- Develop and implement metrics to measure the effectiveness of the nesting program and individual success.
- Address challenges and barriers to success, ensuring that all new employees feel supported.
What You’ll Bring
- Bachelor’s degree or equivalent experience.
- At least 3 years in leadership development, talent management, or organizational development within a customer-facing organization.
- Demonstrated ability to design, implement, and improve effective leadership development programs.
- Project management skills, with the ability to manage multiple priorities in a fast-paced environment.
- Previous experience in a contact center or similar environment is preferred.
- Strong analytical skills and the ability to define success metrics and Key Performance Indicators (KPIs).
#LI-CC1
About Organization
responsibly creating the world’s favorite games and betting experiences.
At DraftKings, The Crown Is Yours.
We are driven by the thrill of the future and the pull of possibility. As an original, continuous gamechanger, we’re shaping the present and future of sports entertainment and digital experiences, leading the way into new markets with new products, and providing the ultimate experience to our customers.
Here, we believe in the power and impact that comes from innovation, collaboration, and a winning culture. We’re a strong and dedicated global team of 4,000+ teammates driven to achieve great things. From your very first day, you’ll be part of an amazing culture that welcomes your ideas, champions your growth, and values you for you.
Ready to own what’s next?