Learning Experience Facilitator – Trust and Safety – Austin

Responsibilities

About TikTok 

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok’s global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo. 

Why Join Us 

Creation is the core of TikTok’s purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible. Together, we inspire creativity and bring joy – a mission we all believe in and aim towards achieving every day. To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At TikTok, we create together and grow together. That’s how we drive impact – for ourselves, our company, and the communities we serve. Join us. 

About

Building a world where people can safely discover, create and connect. The Trust & Safety (T&S) team at TikTok helps ensure that our global online community is safe and empowered to create and enjoy content across all of our applications. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community. 

Responsibilities

• Build & maintain product and policy knowledge across our lines of business
• Conduct thorough training needs analysis through effective collaboration with stakeholders (i.e., Capacity Planning, Product BP, Team Leads, Partnership Ops Success, etc.)
• Create effective training plans by having comprehensive knowledge of curriculums and a deep understanding of learner roles
• Develop and customize training materials through close partnership with stakeholders (i.e., Policy Training Development, Regional Policy, etc.)
• Onboard and operationalize new or updated products, policies, procedures through the delivery of instructor-led, virtual instructor-led and/or blended training programs. 
• Recommend, develop, and implement learning interventions and best practices to ensure moderation teams, internal T&S teams and T&S partner teams (BPO) are set up for success.
• Act as the key connector between all T&S training teams to ensure synergy across all learning activities, and that these are laddering up to the overall strategy – Refine curriculums and training processes, as necessary
• Track and analyze learning program effectiveness through various evaluation techniques
• Drive the measurement strategy of learning initiatives to ensure our moderation and QA teams (in-house) or T&S partner teams (partner) are meeting or exceeding our training success metrics – Ensure learning data consistency and accuracy
• Lead the design, implementation and evaluation of training projects
• Mentor and coach less tenured trainers

Qualifications

Minimum Qualifications:

• 4+ years of experience in a learning/training role
• Passion for learning and people development
• Effective analytical and problem-solving skills
• Able to analyze problems and strategize for better learning solutions
• Experience developing training materials (e.g. presentations, videos, guides, etc.)
• Experience developing and implementing learning interventions
• Strong presentation and facilitation skills
• Ability to adapt style and training, depending on business needs and learner profiles 
• Ability to extract, coordinate and communicate learning data for reporting purposes 
• Experience in successfully navigating a fast-paced, highly ambiguous environment. 

Preferred Qualifications:

• Proven Project/Program Management experience
• Exceptional interpersonal skills and ability to develop strong working relationships Understanding effective teaching methodologies
• Knowledge of curriculum design and development 

Trust & Safety recognises that keeping our platform safe for TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee’s journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach. TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://shorturl.at/cdpT2 

#LI-Hybrid