Learning Experience Designer

Position Summary

Headquartered in Ridgefield Park, N.J., Samsung Electronics America, Inc. (SEA) is a leader in mobile technologies, consumer electronics, home appliances and enterprise solutions. From our humble beginnings to our position today as a tech leader, our passion for innovation has been the common thread throughout our history. We’ve grown into one of THE most recognized global brands. We consider ourselves “relentless pioneers” that push boundaries and defy barriers. The company pushes beyond the limits of today’s technology to provide groundbreaking connected experiences across its large portfolio of products and services, including mobile devices, home appliances, home entertainment, 5G networks, and digital displays. As EPA’s ENERGY STAR® Corporate Commitment Partner, SEA is dedicated to making a positive impact on the environment through its eco-conscious products, practices, and operations.

• People
• Excellence
• Change
• Integrity 
• Co-Prosperity

Role and Responsibilities

Planning L&D courses

• Perform the design and development of learning solutions, review and customization of external data, and management of development budget.

Role & Responsibilities

As part of this role, you will be responsible for developing and coordinating a variety of learning programs within a highly capable product team comprised of content, facilitation, and learning technology.   As a member of this team, you will be supporting our fast-paced technology environment with dynamic people solutions. Detailed Responsibilities may include but not be limited to:

• Work with stakeholders to determine learning needs and develop best-in-class learning solutions that shine just as bright as our TV commercials.
• Develop, write, and coordinate learning sources and materials working with subject matter experts for specific details.
• Function as a Project or Program Manager as needed to see learning efforts to implementation.
• Design multi-tiered learning solutions around products, skills, and behaviors that may include Instructor-led training, e-learning, video, and podcast modalities.
• Become a curator of learning sources and our content library to support broad employee and talent pools.
• Partner with facilitators to ensure the implementation of programs.
• Manage and provide reporting across the training organization.
• Develop solutions for our Learning Management System with an understanding of how digital learning can be used for various audiences to learn about a large product assortment.
• Be a PowerPoint rock star who can create engaging and storytelling presentations.
• Lead meetings and clearly articulate our training roadmap and goals of training programs.

We are looking for:

• Creative:  Experience Design and ability to create engaging learning solutions.
• Collaborative:  Ability to work closely with SMEs, gain business acumen, and understand what is needed to drive success in a timely manner.
• Adaptable: Ability to switch gears due to the demand of the business to meet new and changing deadlines.
• Thorough: Ability to condense content in a concise and understandable format for various audiences.

Running L&D courses

• Perform the execution of learning solutions, facilitation, and presentation, and the analysis on methodology for internal/external course running..

Assessing the effectiveness of L&D

• Perform the assessment of learning solutions and projects, and the decision making on profit.

Planning and managing projects

• Participate in project planning, management of stakeholders/person in charge of a project, project execution, and process review.
• Planning L&D strategyPrepare the establishment of L&D strategy, annual operational plans, budget allocation, and KPI aligned to the business objectives and organizational competency management.

Establishing and operating L&D infrastructures and policies

• Design strategies for knowledge management resources, social learning initiatives/programs, and acceleration plans for building learning culture.

Skills and Qualifications

Position Requirements:

The candidate will have excellent communication and interpersonal skills.Background in retail, mobile, or other product-based OEM’s a plus.The ideal candidate brings superior execution ability to drive out content and material with accuracy in a timely fashion to impact our retail partnership.This role is based in Ridgefield Park, NJ, travel approximately 25%.

• BA or BS degree in a relevant field such as instructional technology, educational technology, organizational development and 4+ years of relevant experience in instructional design & development.
• 5+ Years developing and executing strategies, development and delivery of creative and innovative training solutions that can live up to the company’s marketing standards.
• 5+ years of experience developing training in a variety of delivery modalities
• Experience managing multiple projects: planning work, managing requirements, and keeping multiple tasks/projects on track
• Demonstrated experience working effectively with individuals, groups, and other organizational units to carry out the goals of a training function.
• A strong team orientation and a dedication to the success of the team’s objectives.
• Instructional design experience supporting retail/sales, including e-learning and rapid design principles; or combined work experience and education. Must have experience developing materials that build knowledge and skill.
• Exposure and ability to speak to adult learning principles (Bloom’s Taxonomy, Experiential development & facilitation) .
• Understand models of design (ADDIE, SAM); virtual facilitation tools (Adobe Connect 9, Webex); content management systems; and learning management systems.
• Expert proficiency with Articulate Storyline, Microsoft Office products, including Word, Outlook, PowerPoint, and Adobe Design Premium, including Photoshop and Illustrator.
• Experience in Captivate, Camtasia, Flash, HTML5, Adobe Acrobat X Pro
• Demonstrated ability to build graphics and rapid video development is also a plus.
• Knowledge of Learning Management Systems and emerging learning technology.
• Demonstrated ability to design and develop AR/VR content is also a plus.
• Demonstrated ability to design and develop web-based content preferred.
• Experience in retail customer service and/or sales heavily desired.

Necessary Skills and Attributes:

Ability to work cooperatively and build strong relationships with peers and senior leadership locally and globally; sharing ideas and developing effective business processes in support of the company mission. Ability to collaborate and be comfortable dealing with ambiguity, influencing across multiple complex organizations, and creating effective business partnerships. Polished interpersonal skills, including strong verbal and written communication skills in the local market language. Ability to effectively manage multiple projects, have attention to detail and work effectively under deadlines in a collaborative and matrixed environment.

Physical/ Mental Demands:

Work is generally performed in an office environment. Operate a computer keyboard and view a video display terminal between 50% – 95% of work time, including prolonged periods. Requires considerable (90%+) work utilizing high visual acuity/detail, numeric/character distinction, and moderate hand/finger dexterity. The movement and transportation of equipment, most of the time is under 25 pounds. Performs work under time schedules and stress which are normally periodic or cyclical, including time-sensitive deadlines, intellectual challenges, some language barriers, and project management deadlines. Machines, tools, equipment, and work aids include printers, copiers, faxes, and other equipment commonly associated with an office work area. May require working additional hours beyond the normal schedule. Travel varies depending on position. Consistently demonstrates a commitment to policies and procedures, including but not limited to, attendance, confidentiality, conflict of interest, and ethical responsibilities.

#LI-RL1

Life @ Samsung – https://www.samsung.com/us/careers/life-at-samsung/

Benefits @ Samsung – https://www.samsung.com/us/careers/benefits/

Regular full-time employees (salaried or hourly) have access to benefits including: Medical, Dental, Vision, Life Insurance, 401(k), Employee Purchase Program, Tuition Assistance (after 6 months), Paid Time Off, Student Loan Program (after 6 months), Wellness Incentives, and many more.  In addition, regular full-time employees (salaried or hourly) are eligible for MBO bonus compensation, based on company, division, and individual performance.

Please visit Samsung membership to see Privacy Policy, which defaults according to your location. You can change Country/Language at the bottom of the page. If you are European Economic Resident, please click here.

At Samsung, we believe that innovation and growth are driven by an inclusive culture and a diverse workforce. We aim to create a global team where everyone belongs and has equal opportunities, inspiring our talent to be their true selves. Together, we are building a better tomorrow for our customers, partners, and communities.

Samsung Electronics America, Inc. and its subsidiaries are committed to employing a diverse workforce, and  provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.

Reasonable Accommodations for Qualified Individuals with Disabilities During the Application Process

Samsung Electronics America is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you have a disability and require a reasonable accommodation in order to participate in the application process, please contact our Reasonable Accommodation Team (855-557-3247) or SEA_Accommodations_Ext@sea.samsung.com for assistance. This number is for accommodation requests only and is not intended for general employment inquiries.