Learning Experience Designer – Miro Academy

About the Team

The Scaled Customer Experience team provides value at scale for all of our users and customers through well-crafted learning experiences, campaigns, and resources to ensure their success. We use digital, live, and on-demand methods to connect Miro customers to the best practices that will help them build the next big thing. Our team combines the best of automated, experiment-driven digital connection with innovative learning content that delivers both substance and delight directly to our users.

About the Role

We’re looking for a learning experience designer (LXD) to craft engaging videos, courses, and other types of learning experiences for our Miro users, admins, and customers. You’ll collaborate daily with learning multimedia designers and facilitators to create content that deepens the Miro user experience, from supporting important metrics like adoption and retention to contributing to cross-functional projects that deliver holistic value to our customers.

What you’ll do

• Design on-demand learning experiences for Miro users across a variety of personas, roles, tasks, skills, and capabilities
• Generate and optimize curriculum paths to deepen user skill development and confidence building
• Support the Miro Academy team with expert use of our learning management platform
• Contribute to strategic cross-functional projects as a learning expert and content contributors

What you’ll need

• Combined 5+ years of experience building technical educational content using instructional design methodologies with a minimum of 2 years crafting educational content for SaaS
• Expertise in applying adult learning best practices to “edutainment” style content
• Passion for supporting the customer experience in creative ways at scale 
• Experience working with cross functional partners and content SMEs, especially within Product, Platform & Integrations, Customer Success, Sales, and Partnerships
• Experience with Adobe Creative Cloud and eLearning Authoring Tools, such as Articulate Rise 360, Evolve, Captivate, etc. to author learning content
• Experience with corporate Learning Management Systems (LMS) like Cornerstone, Skilljar, Thought Industries, TalentLMS, Lessonly, etc
• Experience with digital credentialing platforms such as Credly, Accredible, or Badgr is a plus

What’s in it for you

• 401k matching + Competitive equity package
• Excellent Medical, Dental and Vision health benefits
• Fertility & Family Forming Benefits
• Flexible time off
• Lunch, snacks and drinks provided in the office
• Wellbeing benefit and WFH equipment allowance
• Annual learning and development allowance to grow your skills and career
• Up to $2,000 of charitable donation matches each year

About Miro

Miro is a visual workspace for innovation that enables distributed teams of any size to build the next big thing. The platform’s infinite canvas enables teams to lead engaging workshops and meetings, design products, brainstorm ideas, and more. Miro, co-headquartered in San Francisco and Amsterdam, serves more than 60M users worldwide, including 99% of the Fortune 100. Miro was founded in 2011 and currently has more than 1,800 employees in 12 hubs around the world.

We are a team of dreamers. We look for individuals who dream big, work hard, and above all stay humble. Collaboration is at the heart of what we do and through our work together we hope to create a supportive, welcoming, and innovative environment. We strive to play as a team to win the world and create a better version of ourselves every day. If this sounds like something that excites you, we want to hear from you!

Check out more about life at Miro: 

Youtube: https://www.youtube.com/@lifeatmiro

Blog: https://miro.com/careers/life-at-miro/all/

Instagram: https://www.instagram.com/wearemiro/

At Miro, we strive to create and foster an environment of belonging and collaboration across cultural differences. Miro’s mission — Empower teams to create the next big thing — is how we think about our product, people, and culture. We believe that creating big things requires diverse and inclusive teams. Diversity invites all talent with different demography, identities and styles to step in, and inclusion invites them to step closer together. Every day, we are working to build a more diverse Miro, cultivate a sense of belonging for future and current Mironeers around the world, and foster an environment where everyone can collaborate and embrace differences.

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