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Instructional Design & Technology

Learning & Development Specialist

Job Type Full-Time  
Experience Level Entry  
Organization Type Corporate L&D  
Pay Range TBD  



At IBM, work is more than a job – it’s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you’ve never thought possible. Are you ready to lead in this new era of technology and solve some of the world’s most challenging problems? If so, lets talk.

Your Role and Responsibilities

IBM Consulting Services helps our clients fundamentally redesign experiences to create new sources of value, digitally reinvent their operations for great efficiency and transform their entire enterprises through cognitive. We invite you to consider joining IBM’s global reach, outcome-focused methodologies, domain skills and deep industry expertise that are helping transform the way we live and work.

In this role, you’ll work in our IBM Client Innovation Center (CIC), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. These centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology.

We are currently recruiting for top talent in Learning & Development Specialist– If you are on top of your profession and possess the following key skills, we invite you to apply to our openings.


  • With input from the Senior Leadership team, create and implement the account’s learning and development strategy through a diversity and inclusion lens.
  • Partner with internal teams to evaluate performance gaps and/or program needs and recommend appropriate learning solutions through research and a consultative process. 
  • Manage relationships with internal subject-matter experts and external training consultants as needed to ensure the delivery of appropriate learning and development experiences.
  • Create training curriculums, design training content, and deliver training to small, medium, and large size groups using various forms of technology to support training delivery. 
  • Lead the onboarding of new hires across various locations. 
  • Design, launch, and manage a required learning curriculum for management/leadership to ensure anyone that takes on a management/leadership role on the account has the same fundamental knowledge and learnings through our in-house L&D. 
  • Foster employee engagement, employee growth, and service excellence by leading the continuous L&D of every employee, at every level, across the program. 
  • Oversee the execution of internal workshops, training sessions, and other learning experiences. 
  • Maintain and regularly update training material. 
  • Create skill development roadmaps using best-practice adult learning principles. 
  • Provide logistical oversight for large audiences to plan and execute training events. 
  • Collaborate with cross-functional teams to define success metrics, measure, and report on the results and the overall impact of L&D programs, services, and operations. 
  • Monitor and track end-user experience (satisfaction surveys and other analytics); document feedback and use it for continuous improvement. 
  • Manage several complex training projects and ensure efficient project management under tight timelines. 
  • Provide regular status updates on L&D projects/initiatives. 
  • Act as a primary point of contact for L&D-related questions. 
  • Research new trends and approaches in the learning industry and serve as champion for a learning culture within the organization.
  • Maintain employee training records to ensure organizational compliance.
  • Assist with career path development, identifying relevant competencies, and helping employees set career goals and career expectations.
  • Ad-hoc requests to support the Project Management Office (e.g., process improvement, etc.) 
  • Must be located onsite at our IBM office in Bedford, Nova Scotia

Required Technical and Professional Expertise

  • Minimum of 3 years of progressive experience in a learning and development or organizational development role.
  • A comprehensive understanding of L&D principles and adult education. 
  • Excellent organizational and time management skills with high attention to detail and proven ability to prioritize competing demands and priorities. 
  • Strong communications skills (listening, verbal, written, presentation preparation, and delivery), including engaging with senior stakeholders. 
  • Strong interest in e-learning and storyboarding. 
  • Ability to adapt and be flexible with changing requirements. 
  • Eligible to obtain Government of Canada Enhanced Reliability clearance. 

Preferred Technical And Professional Expertise

  • Bachelor’s degree in Organizational Development, Education, Human Resources, or a related field. 
  • Adult learning/education certification.
  • Experience working with a learning management system and e-learning development tools.
  • Demonstrated knowledge of culture and change management.
  • Experience working in diverse communities (work or volunteering), and experience developing programs and initiatives to promote an equitable and inclusive culture.

About Business Unit

IBM Consulting is IBM’s consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients’ businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.

Your Life @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

About IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

Location Statement

Must have the ability to work in Canada without sponsorship.

This role will involve working with technology that is covered by Export Regulations sanctions. If you are a Foreign National from any of the following US sanctioned countries (Cuba, Iran, North Korea, Syria, and the Crimea, Luhansk, Donetsk, Kherson, and Zaporizhia regions of Ukraine) on a work permit, you are not eligible for employment in this position.

Being You @ IBM

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

About Organization

At IBM, we do more than work. We create. We create as technologists, developers, and engineers. We create with our partners. We create with our competitors. If you're searching for ways to make the world work better through technology and infrastructure, software and consulting, then we want to work with you.

We're here to help every creator turn their "what if" into what is. Let's create something that will change everything.