Learning & Development Specialist

The Learning and Development (L&D) Specialist position is a member of Torrent Technologies a Marsh company and a subsidiary of Marsh McLennan Companies. This role’s primary focus is on training Torrent team members and external stakeholders, including agents, on flood risk and insurance operations and policy administration processes.

Torrent is seeking candidate for the following position to be based in either Bethesda or Overland Park and will be part of the L&D Function.

Learning and Development Specialist

What can you expect?

• As this role provides training for individuals throughout the United States, the individual in the role will need to be a self-starter who can operate without close supervision. 
• They must be a team player and collaborate effectively with other L&D team members and management.
• They must be comfortable working within an office and virtual team environment. This role requires consistent demonstration of excellent communication skills with the ability to create and deliver content across multiple mediums (i.e., PowerPoint, Word, email, webinars).
• The role also requires a high degree of organization, significant attention to detail and a strong customer service orientation. 
• They must maintain awareness of industry trends and happenings.

What is in it for you?

• A company with a strong brand, with experience developing solutions for todays and tomorrow’s toughest challenges. 
• A culture of internal mobility, diversity, inclusion, and collaboration.
• Employee Resource Groups which provide access to leaders, relevant volunteer and mentoring opportunities, and interactions with counterparts in industry groups and client organizations
• Flexible work opportunities for work/life balance.
• Competitive pay and a full benefits package, starting Day 1 (Medical, Dental, Vision, Short- and Long-Term Disability and Life Insurance, Employee Stock Purchase program, and a generous paid time-off allowance); plus a fixed company contribution AND a company match on your 401k, after one year of service.

We will count on you to:

• Develops and oversees implementation of flood insurance and general business learning activities and support programs for a business function which emphasize function-specific objectives and promote key competencies.
• Coaches and mentors trainees to ensure program understanding.
• Regularly communicates to Managers and other stakeholders on trainee progress and mastery of topics.
• Updates and/or designs learning and development sessions and content based on the needs of and feedback from the organization; partners with subject matter experts where required.
• Develops training content and maintains core curriculums within each function/trainee rotation group.
• Identifies training and development needs through role reviews and regular consultation with managers and SME’s.

What you need to have: 

• Bachelor’s degree
• 3+ years of progressive Learning and Development experience or flood insurance operations, underwriting or claims experience
• Working understanding of the insurance industry
• Experience presenting to or training groups in person and virtually
• Ability to work independently and as a collaborative team player

What makes you stand out?

• Experience in both Learning & Development and flood insurance
• Proficient in content development
• Able to be a technical point of contact for questions regarding learning platforms, flood insurance best practices, training programs, and L&D developments within the function
• Maintains awareness of industry trends and happenings

Torrent offers a connected culture of talented, inspired individuals, and a work environment where colleagues can grow and succeed. We value diversity in thought and background and are looking for individuals who are up for the challenge of creating the insurance enterprise of the future. If that’s you, join us on our journey. Torrent Technologies is the leading flood insurance administrator in the US. Its integrated suite of business software platforms along with customer-focused service and support solutions have revolutionized the flood insurance landscape. Torrent is recognized for our deep flood insurance expertise and advanced technology capabilities. We provide market leading service and administration to Write Your Own (WYO) insurance companies and agents including direct access to both the National Flood Insurance Program (NFIP) and private insurance products.  

Marsh is the world’s leading insurance broker and risk adviser. With over 35,000 colleagues operating in more than 130 countries, Marsh serves commercial and individual clients with data driven risk solutions and advisory services. Marsh is a business of Marsh McLennan (NYSE: MMC), the leading global professional services firm in the areas of risk, strategy and people. With annual revenue approaching US $20 billion and 83,000 colleagues worldwide, MMC helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses: Marsh, Guy Carpenter, Mercer, and Oliver Wyman. Follow Marsh on Twitter @MarshGlobal; LinkedIn; Facebook; and YouTube, or subscribe to BRINK.

About Organization

We help our clients and colleagues grow — and our communities thrive — by protecting and promoting Possibility. We seek better ways to manage risk and define more effective paths to the right outcome. We go beyond risk to rewards for our clients, our company, our colleagues, and the communities in which we serve.

Marsh is the world’s leading insurance broker and risk advisor. With over 45,000 colleagues operating in 130 countries, Marsh serves commercial and individual clients with data-driven risk solutions and advisory services. Marsh is a business of Marsh McLennan (NYSE: MMC), the world’s leading professional services firm in the areas of risk, strategy and people. With annual revenue nearly $20 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman.