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Instructional Design & Technology

Learning and Development Specialist

4Front Credit Union
Traverse City, MI
January 17, 2023
Job Type Full-Time  
Experience Level Mid  
Organization Type Corporate L&D  
Pay Range TBD  


Essential Functions and Basic Duties 

1. Assumes responsibility for developing and implementing effective Training policies, procedures, and programs.

  • Assists management in identifying Company training and development needs.
  • Evaluates training programs and services. Provides recommendations and suggestions for improvements.
  • Designs and develops training procedures and programs. Prepares audio-visual aids, training manuals, scripts, and workbooks.
  • Conducts training sessions to ensure Company personnel are effective in their respective positions. Delivers employee orientations, on-the-job training programs, and in-service activities as necessary.
  • Assists in preparing the Training and Development budget.
  • Ensures the maintenance of a Training Resources library and related audio-visual equipment.
  • Assists in coordinating and scheduling training activities.
  • Completes training functions in accordance with established programs and procedures.

2. Assumes responsibility for the effective and efficient completion of Training functions.

  • Ensures Company personnel are well trained and effective in their respective positions. Ensures employee orientation, on-the-job training programs, and in-service activities are effective and appropriate.
  • Ensures the maintenance of a Training Resources library and related audio-visual equipment.
  • Coordinates, schedules, and directs training activities.
  • Ensures training functions are completed in accordance with established programs and procedures.
  • Performs and assists with training functions as required.

3. Assumes responsibility for ensuring that professional business relations exist with volunteers, vendors, and trade professionals.

  • Represents the Company in contacts with consultants and trade professionals.
  • Ensures requests, questions, and problems are courteously and professionally resolved. Ensures communications are efficient and effective.
  • Ensures the Company’s professional reputation is maintained both internally and externally.

4. Assumes responsibility for establishing and maintaining effective communication and coordination with Company personnel and with Management.

  • Assists and informs personnel as needed.
  • Keeps management well informed of training activities and of any significant problems.
  • Completes required reports, records, and other documentation.
  • Attends and participates in meetings and committees as required.

5. Assumes responsibility for related duties as required or assigned.

  • Writes and prepares training articles.
  • Stays current on training programs and procedures.
  • Ensures work area is clean, secure, and well maintained.
  • Assumes other related duties as assigned.
  • Complies with the Gramm-Leach Bliley Act and the Credit Union’s Information Security program, maintaining the privacy and security of information, systems and locations

Performance Measurements

  • Training goals are established and executed to effectively meet the needs of personnel at all levels of the Company. Staff is knowledgeable and competent in respective job functions. Training needs are effectively identified.
  • Training resources are well developed, functional, and easily accessible.
  • Training activities are well coordinated and scheduled with individual departments. Support is provided as required.
  • Training procedures are regularly reviewed and modified as needed. New training systems and resources are developed and implemented as needed.
  • Professional business relations exist with volunteers and external trade contacts.
  • Management is appropriately informed of area activities and of any significant concerns.
  • Good working relationships, DEI and collaborative initiatives exist with credit union personnel.


Education/ Certification: Bachelor’s degree or equivalent experience in organizational communication or organizational development.
Required Knowledge: Understanding of job functions and operations at all levels of the Company.

  • Knowledge of training systems and resources.

Experience Required: Two to four years of experience in training related positions.
Skills/ Abilities: Strong leadership skills.

  • Ability to plan, develop, and implement curriculum.
  • Well organized.
  • Solid communications abilities.
  • Able to meet deadlines.
  • Able to operate computer applications, financial calculator, and other basic business equipment.
  • Able to use PC, calculator, and other basic business machines.
  • Intermediate to advanced proficiency in Microsoft Office Software products
  • (Word, Excel, PowerPoint and Outlook) required.

Physical Activities and Requirements of this Position:

Talking: Especially where one must frequently convey detailed or important instructions or ideas accurately, loudly, or quickly.

Average Hearing:Able to hear average or normal conversations and receive ordinary information.

Repetitive Motions: Movements frequently and regularly required using the wrists, hands, and/or fingers.

Average Visual Abilities: Average, ordinary, visual acuity necessary to prepare or inspect documents or products, or operate machinery.

Physical Strength: Sedentary work; sitting most of the time. Exerts up to 50 lbs. of force occasionally. (Almost all office jobs.)

Working Conditions: Frequent local travel.

Mental Activities and Requirements of this Position

Reasoning Ability: Ability to deal with a variety of variables under only limited standardization.

  • Able to interpret various instructions.

Mathematics Ability: Ability to perform basic math skills, use decimals to compute ratios and percents, and to draw and interpret graphs.

Language Ability: Ability to read periodicals, journals, manuals, dictionaries, thesauruses, and encyclopedias.

  • Ability to prepare business letters, proposals, summaries, and reports using prescribed format and conforming to all rules of punctuation, grammar, diction, and style.
  • Ability to conduct training, communicate at panel discussions and to make professional presentations.

Intent and Functions of Job Descriptions

Job descriptions assist organizations in ensuring that the hiring process is fairly administered and that qualified employees are selected. They are also essential to an effective appraisal system and related promotion, transfer, layoff, and termination decisions. Well constructed job descriptions are an integral part of any effective compensation system.

All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.
Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law.

About Organization

4Front Credit Union is a member-owned financial cooperative serving members across the state of Michigan. Your financial well-being is at the heart of 4Front pledge to you, and while plenty of financial institutions make promises, we follow through by ensuring our members enjoy some of the lowest rates on loans and the highest rates on deposits they can find. We pair these great rates with minimal service fees, rewarding our members for doing right by their fellow members.