Instructional Designer – Dealer Services

GM Financial is the wholly-owned captive finance subsidiary of General Motors and is headquartered in Fort Worth, U.S. We are a global provider of auto finance solutions, with operations in North America, South America, and the Asia Pacific region. Through our long-standing relationships with auto dealers, we offer attractive retail financing and lease programs to meet the needs of each customer. We also offer commercial lending products to dealers to help them finance and grow their businesses. At GM Financial, our team members define and shape our culture — an environment that welcomes new ideas, fosters integrity and creates a sense of community and belonging. Here we do more than work — we thrive.

Our Purpose: We pioneer the innovations that move and connect people to what matters

Responsibilities

About The Role:

The Instructional Designer is responsible for supporting GM Financial’s learning needs across Dealer Services and Loan Services. This individual will determine the best instructional strategies for training design, development, and delivery and carry out those strategies. This person will be responsible for internal department coordination to ensure consistency in creating training materials and assisting with managing the Learning Management System. This team member will determine documentation requirements and discuss with subject matter experts the information required to develop training materials. They will also be responsible for preparing and analyzing reports and metrics.

In This Role You Will:

• Design, develop, maintain, and deploy interactive and engaging online and/or instructor-led training.
• Attend project meetings and work with business subject matter experts to create objectives and project deliverables.
• Stay current on instructional design methodologies and technology and attend continuing education courses as directed by the manager.
• Use appropriate software and tools to develop a variety of training deliverables utilizing design processes and timelines implemented by the manager.
• Provide LMS management and troubleshooting support for Dealer Services Training
• Evaluate current LMS processes and system functionality to make recommendations for improvements and efficiencies.
• Prepare and analyze reports and metrics (including ad-hoc requests)

Qualifications

What Makes You a Dream Candidate

• Working knowledge of the financial industry and the ability to understand GM Financial’s core business functions.
• Prior experience in planning, managing, developing and deploying online and/or instructor-led training.
• Proficiency in Instructional Design theories
• Proficiency in learning development software, including Articulate 360, Adobe Creative Cloud, Vyond, Camtasia and Microsoft Word and PowerPoint
• Experience with instructional design methodologies like ADDIE (Analysis, Design, Development, Implementation, and Evaluation)
• Ability to accommodate different learning styles and account for learning modality preferences.
• Excellent organizational skills with the ability to pay strict attention to detail and meet tight deadlines.
• Previous experience with a Learning Management System strongly preferred Oracle LMS a plus

Experience

• Bachelor’s Degree in Technical Communications, Journalism, English, or a related field, or equivalent work experience preferred
• 1-2 years of experience developing online and paper-based training courseware and documentation required
• Prior experience in planning, managing, developing, and delivering documentation preferred

What We Offer: Generous benefits package available on day one to include: 401K matching, bonding leave for new parents (12 weeks, 100% paid), tuition assistance, training, GM employee auto discount, community service pay and nine company holidays.

Our Culture: Our team members define and shape our culture — an environment that welcomes innovative ideas, fosters integrity, and creates a sense of community and belonging. Here we do more than work — we thrive.

Compensation: Competitive pay and bonus eligibility

Work Life Balance: Flexible hybrid work environment, 2-days a week in office

About Organization

GM Financial is the captive finance company and the wholly owned subsidiary of General Motors and is headquartered in Fort Worth, Texas. The company is a global provider of auto finance solutions, with operations in North America, Latin America and China. Through our long-standing relationships with auto dealers, we offer attractive retail loan and lease programs to meet the needs of each customer. We also offer commercial lending products to dealers to help them finance and grow their businesses.

GM Financial employs more than 9,000 hard-working team members, and we're always looking for new people with diverse talents. GM Financial is a workplace where dedicated people have the opportunity to work together and celebrate our successes. Our culture is based on respect, integrity, innovation and personal development.

GM Financial is committed to strengthening the communities where we live and work. Each year, we select several philanthropic organizations to support through our Signature Events program. The company and its team members actively support these organizations through many company-wide initiatives; in addition we support numerous other nonprofit organizations through sponsorships and monetary donations.