logo logo

Instructional Designer

Monro, Inc.
February 2, 2023
Job Type Full-Time  
Experience Level Mid  
Organization Type Corporate L&D  
Pay Range

Monro, Inc.

Monro, Inc. is one of the nation’s largest auto service companies and major tire retailer. We own and operate more than 1,200 stores in 32 states and our stock trades on the Nasdaq (MNRO). The Monro family of brands includes some the most recognizable names in the industry—Monro Auto Service and Tire Centers, Mr. Tire, Tire Choice, amongst many more regional chains. Our dominance is driven by teammates who strive to provide a five-star experience and deliver consistent value to our guests and shareholders. At Monro, we understand that a 5-star guest experience begins with a 5-star teammate experience. In fact, we’re currently investing more than $100 million in store improvements, new technology, and career development through our own Monro University training platform.

Destination Monro – Your Career is Here!

Do you have what it takes to shape a better future for yourself and the automotive service industry? Our vision is to be America’s leading auto and tire centers, trusted by consumers as the best place in our neighborhoods for quality automotive maintenance and repairs. We’re looking for motivated individuals at every stage in their career who share our vision. Positions are available in our retail locations across our many brands, in field management, and in store operations at our Store Support Center in Rochester, New York. If you like helping others, as much as you like working on cars; if you enjoy being part of a team, solving problems, and building guest relationships; if you value honesty and integrity – we have a Destination for you at Monro. Contact us to learn more. Destination Monro! – Your career is here.

Job Description

The Instruction Designer is responsible for analyzing, designing and developing high quality training content for technical, sales and operations learning programs for our retail stores. This role focuses on instructional design and curriculum development and the delivery of training. You will play a significant role in the training and development of a successful and effective retail network support team.

Essential Functions:

Primary responsibilities include but not limited to:

  • Collaborate effectively with Monro Service teams, subject matter experts (SMEs) and others on the field Support team to develop training content as well as non-technical curriculum.
  • Conducts stakeholder and SME interviews to determine, recommend and document training needs and projects.
  • Perform needs analyses using available data and evaluate program results to continuously improve learning effectiveness.
  • Assist with development of learner engagement strategies and evaluation plans.
  • Designs and develops course content applying adult learning principles including but not limited to measurable learning objectives, scenarios, simulations, audio scripts, progress checks, performance evaluations and knowledge assessments.
  • Utilizes ADDIE, SAM, Kirkpatrick and other recognized models to design, develop and publish engaging course content, learning activities and knowledge assessments for ILT, online, virtual and blended modalities.
  • Adapt instructional materials created for one format to another format (usually from face-to-face to eLearning and virtual).
  • Revise, rewrite and review course content for accuracy.
  • Upload, test and maintain content to an LMS.
  • Manage multiple projects and programs concurrently.
  • Provide train the trainer sessions (classroom or virtual/remote) to support implementation of training programs across the Monro Inc. brand.
  • Additional projects and tasks as needed.


Minimum Qualifications:

  • Bachelor’s degree in communication, education, instructional design or related field (or a technical field).
  • Bachelor’s degree in communication, education, instructional design or related field (or a technical field).
  • Relevant experience in an instructional design and/or curriculum development role.
  • Demonstrated experience designing and developing training materials and content to include creating instructor-led materials, online/e-learning modules, job aids, online tutorials, knowledge assessments and other training materials.
  • Experience designing, developing and evaluating assessments and using the assessment output data for performance and training improvements.
  • Ability to apply adult learning principles and incorporate this into curriculum design and development
  • Demonstrated working knowledge of eLearning development tools such as Articulate Studio/Storyline, Captivate, Camtasia, Adobe Photoshop/Illustrator, or HTML/HTML5, LMS (or similar), virtual instructor-led training tools, and social learning tools.
  • Demonstrated ability to assess training effectiveness and ROI to stakeholders and leaders. Proven experience collaborating with global stakeholders, SMEs, store managers and technicians
  • Excellent communication skills and the ability to edit content for knowledge transfer and skill development; this includes skill in collaborating with subject matter experts and managers to help write and develop technical content.
  • Excellent project/program management and organization skills.
  • Experience working with and integrating the use of knowledge bases and online reference for learning and performance support.
  • Industry certifications in instructional design, curriculum development, performance improvement, project management, and content-specific certifications as appropriate (CPLP, CPT, PMP, etc.) is a plus.
  • Experience developing and supporting training for technical/retail related positions a plus.
  • Experience with technical & customer service organizations.
  • Experience building training assessments.
  • Familiarity with SCORM, online learning, learning technology and/or web design or development skills.
  • Automotive experience is a plus.

Closing Statement:

This brief summary is not an all-inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbent’s Manager at any time based upon Company need.

Monro Inc. is a proud Equal Opportunity employer, m/f/d/v.

Additional Information


  • Health Insurance
  • Dental Insurance
  • 401K Retirement Plan with Company Match
  • Paid vacation
  • Paid Holidays
  • Employee Discounts

Your next Destination!

Your next Destination!

Growth Opportunity:

At Monro we’re committed to helping our teammates grow their career through the combination of coursework, demonstrating leadership skills and open opportunities. Our teammates receive on-the-job training, company sponsored certifications, as well as course curriculum in Monro University that empowers them to advance to the next level of their careers.

Monro, Inc. is an equal opportunity employer and affords equal opportunity to all applicants for all positions without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.