Instructional Design Supervisor

Upgrade is a fintech company that provides affordable and responsible credit, mobile banking, and payment products to everyday consumers. We were the fastest growing company in the Americas last year according to the Financial Times and Upgrade Card was the fastest growing credit card in America two years in a row. We have delivered over $25 billion in affordable and responsible credit to our 2.7M customers. The company is backed by some of the most prominent technology investors and was recently valued at $6.3B.

We have built an energizing, collaborative and inclusive culture where team members help each other, learn and innovate to move the company and its customers in the right direction, and own the outcome of their efforts.

Upgrade has been named a “Best Place to Work in the Bay Area” three years in a row, “Top Companies to work for in Arizona” and one of the “Best Engineering Department” awarded annually by Comparably. We’ve also received recognition for being a best company for Diversity, Women, Culture, and Veterans.

We are looking for new team members who get excited about designing and delivering new and better products to join a team of 1600 talented and dedicated professionals. Come work with us if you like to tackle big problems and make a meaningful difference in people’s lives. 

About the Role:

Upgrade is looking for a talented and experienced Learning and Development Instructional Design Supervisor to join our dynamic team. In this leadership role, you’ll play a pivotal role in overseeing the creation and delivery of high-quality learning programs that empower employees across the organization. You’ll not only leverage your own ID expertise but also guide and mentor a team of Instructional Designers, ensuring a consistent and impactful learning experience for all. This is an on-site position based in our downtown Phoenix office.

As part of our application process, we require all candidates to submit a portfolio showcasing their relevant work. Please include a link or attach a PDF when you apply.

What You’ll Do: 

• Partner with business leaders to identify skill gaps and learning needs.
• Translate business objectives into comprehensive learning strategies and roadmaps.
• Manage the Learning and Development budget for instructional design projects.
• Maintain a deep understanding of adult learning principles and best practices.
• Develop high-quality learning materials using diverse methodologies (eLearning modules, instructor-led training, simulations, etc.).
• Stay current on emerging learning technologies and instructional design trends.
• Provide coaching, guidance, and performance feedback to Instructional Designers.
• Foster a collaborative and supportive learning and development environment.
• Ensure clear communication and delegation of tasks across the ID team.
• Implement a quality assurance process for all learning materials and programs.
• Analyze learning program effectiveness through assessments and feedback mechanisms.
• Continuously identify opportunities for improvement in learning content and delivery.
• Manage multiple instructional design projects simultaneously, ensuring adherence to deadlines and budgets.
• Collaborate with stakeholders across departments to ensure project success.
• Utilize project management tools and methodologies effectively.

What We Look For:

• Bachelor’s degree in Instructional Design, Education, or related field (Master’s degree preferred)
• 7+ years of experience in instructional design, with at least 3 years in a supervisory role
• Proficiency in instructional design software (e.g., Articulate Storyline, Adobe Captivate, AI Based tools)
• Strong project management skills and ability to manage multiple projects simultaneously
• Excellent communication and interpersonal skills
• Experience working with learning management systems (LMS)

What We Offer You: 

• Competitive salary and stock option plan
• 100% paid coverage of medical, dental and vision insurance 
• Flexible PTO
• Opportunities for professional growth and development  
• Paid parental leave
• Health & wellness initiatives

#LI-Onsite

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.