Instructional Design Specialist

Who we are. 

Newfold Digital is a leading web technology company serving millions of customers globally. Our customers know us through our robust portfolio of brands. We have some of the industry’s most prominent and storied go-to-market brands, including Bluehost, HostGator, Domain.com, Network Solutions, Register.com and Web.com. We help customers of all sizes build a digital presence that delivers results. With our extensive product offerings and personalized support, we take pride in collaborating with our customers to serve their online presence needs. The strength of our company lives in the intersection of our people, our customers, and our brands. 

The Instructional Designer plays a critical role in developing and enhancing our learning curriculum. They are responsible for creating engaging instructor-led training and e-learning materials that support our technical products and programs. Collaborating closely with business partners, subject matter experts, and the Learning and Employee Success team, the Instructional Designer assesses the training needs of our customer-facing support teams. Their goal is to ensure effective training that aligns with our business objectives.

What you’ll do & how you’ll make your mark.  

• Work in consultation with business partners, subject matter experts and course facilitators to identify skill gaps and design engaging course materials and job aids. 
• Conduct needs analyses and identify core learning objectives to build effective learning modules (i.e. classroom training, eLearnings, videos, etc.) 
• Manage instructional design projects from start to finish 
• Upload and manage content in the organization-wide Learning Management System (Workday Learning)
• Facilitate the creation of multimedia content (e.g. video, audio, etc.) 
• Revise existing training materials including, but not limited to, new hire courses, system and process changes to improve effectiveness and learning transfer 
• Design, develop, and implement processes and procedures to adequately assess the effectiveness of training, skill acquisition and retention of knowledge. 
• Create, implement, and maintain processes and procedures for effective knowledge management, version control, and communication strategy for training materials 
• Work with course facilitators to determine material needs for upcoming courses and coordinate distribution 
• Provide train-the-trainer sessions to Learning Delivery Specialists and subject matter experts 

Who you are & what you’ll need to succeed. 

• Bachelor’s degree or equivalent experience is required; advanced degree is highly desirable 
• A minimum of 4-5 years of Instructional Design experience and professional training experience required
• Strong written communication skills. 
• Skilled in eLearning design using multiple authoring tools like Camtasia, Articulate 360, (including Storyline and Rise), Powtoon, and Canva
• Experience working with and managing content in an LMS (Workday preferred) 
• Strong working knowledge of instructional design, learning methodologies, evaluation and adult learning principles
• Proven ability to effectively consult and work collaboratively with different departments across sites and management levels 
• Ability to quickly develop a wide breadth and depth of highly technical knowledge 
• Have a strong working knowledge of small businesses and the use of domains, hosting, email, and site builders used to establish an online presence 
• Organization, detail-orientation, time management and project management skills 
• Proven ability to work creatively and independently while driving projects to success 
• Strong knowledge of facilitation and classroom management skills 
• Experience designing training materials for software or other technology, call center environments, and/or customer service/sales curriculum preferred 

Why you’ll love us. 

• Work remotely – but not alone. Stand-ups with your team, Team Chats to network and resolve issues and Microsoft Teams Hangout sessions. 
• Work-life balance. Our work is thrilling and meaningful, but we know balance is key to living well. 
• We celebrate one another’s differences.  We’re proud of our culture of diversity and inclusion. We foster a culture of belonging. Our company and customers benefit when employees bring their authentic selves to work. We have programs that bring us together on important issues and provide learning and development opportunities for all employees.  We have 20 + affinity groups where you can network and connect with Newfolders globally.  
• We care about you. We are a family, and we care about you and your family’s physical and mental health by providing competitive HMO benefits – 175k MBL with one free dependent upon one year of service! We also give out Punctuality Bonus, Generous Vacation policy, and much more!  
• Where can we take you? We’re fans of helping our employees learn different aspects of the business, be challenged with new tasks, be mentored, and grow their careers. Unfold new possibilities with #teamnewfold!  

Employment with Newfold Digital is at-will and nothing in this Job Description should be interpreted or construed to alter the at-will employment relationship.

This Job Description includes the essential job functions required to perform the job described above, as well as additional duties and responsibilities. This Job Description is not an exhaustive list of all functions that the employee performing this job may be required to perform. The Company reserves the right to revise the Job Description at any time, and to require the employee to perform functions in addition to those listed above.

About Organization

Newfold Digital is a leading web technology company serving nearly seven million customers globally. Established in 2021 through the combination of leading web services providers Endurance Web Presence and Web.com Group, our portfolio of brands includes: Bluehost, CrazyDomains, HostGator, Network Solutions, Register.com, Web.com, Yoast and many others. We help customers of all sizes build a digital presence that delivers results. With our extensive product offerings and personalized support, we take pride in collaborating with our customers to serve their online presence needs. #TeamNewfold