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eLearning Technology

Global Learning Program Coordinator

Job Type Full-Time  
Experience Level Entry  
Organization Type University  
Pay Range $32.04 - $34.49/hr  
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*Please note: This will be a remote position requiring minimal travel to the main office or other campus-owned or leased facilities; the standard operating commute is not reimbursable.  The selected candidate must be able to work successfully from a home/remote office and fulfill the requirements of the UCSC telecommuting agreement.

 How To Apply

For full consideration, applicants should attach their resume and cover letter when applying for a job opening. For guidance related to the application process or if you are experiencing difficulties when applying, please review the Applicant Resources on our Talent Acquisition website. 

 Initial Review Date (IRD)

Application materials submitted by 11:59 pm on the IRD will be routed to the hiring unit for consideration. Materials submitted after the IRD will ONLY be forwarded at the request of the hiring unit. To ensure your application is routed for consideration, submit your materials before 11:59 p.m. on the IRD.  Talent Acquisition cannot accept application materials outside of the jobs portal, and is unable to update submitted applications on an applicant’s behalf, or forward communications to the hiring units. For more information about the IRD and the applicant review process, view this link.

The IRD for this job is: 01-11-2024

 About Uc Santa Cruz

UC Santa Cruz is a public university like no other in California, combining the experience of a small, liberal arts college with the depth and rigor of a major research university. It’s known as an unconventional place where innovation and experimentation is part of the campus’s DNA. That playful, bold spirit still thrives today, all on a campus renowned as among the most beautiful in the world.

 Department Overview

The Division of Global Engagement (DGE) at the University of California Santa Cruz advances the University’s teaching, learning and research mission by working collaboratively throughout the institution to promote global engagement and advance campus internationalization by increasing international mobility among students and faculty, promoting faculty engagement in international activities and developing strategic partnerships abroad. DGE interacts with campus leadership on strategic planning and initiatives to elevate the reputation of UC Santa Cruz globally. DGE units include International Student Services and Programs (ISSP), International Faculty & Scholar Services, Global Learning, and Global Initiatives.
 

More information can be found at: https://global.ucsc.edu

 Job Summary

UCSC Global Learning oversees a portfolio of custom programs, such as faculty-led, exchanges, and internships, which are growing rapidly and are a priority for the Division and campus. The incumbent will develop in-depth knowledge of all custom Global Learning program options and standard development procedures including itinerary development, working collaboratively with program partners, including third-party vendors, faculty, departments, and colleges. This position will also build program budgets, maintain and improve application processes, and create new efficiencies for new program development. They will maintain general knowledge of and work collaboratively with campus academic departments and colleges as well as functional support units that support and enable student participation, including the Student Health Center, Office of the Registrar, Disability Resource Center, Financial Aid, and others.

The Global Learning Program Coordinator uses professional concepts to apply organization policies and procedures to oversee a variety of administrative, operational, and procedural duties for program development and management, including analyzing and resolving operational problems of moderate scope. Works independently under general supervision to launch new custom study abroad and away programs, managing development timelines, budgets, program logistics, and pre-departure requirements. This position will work closely with faculty, vendors, and campus units to enforce institutional and program policies, recommending solutions as needed to program requirements, program logistics, and enrollment issues. Recommends changes to policies, practices, and procedures within the context of UCSC Global Learning programs as well as analyzes issues and researches alternatives and solutions to meet program growth goals and resolve policy and procedural issues.

Global Learning staff participate in divisional initiatives and contribute to improving work processes within Global Engagement to achieve the divisional goals and objectives. As UCSC continues to develop relationships with institutions overseas and program partners, Global Learning works directly with faculty, campus departments, vendors, and international partners to maintain these opportunities and provide administrative oversight.

The Program Coordinator is expected to demonstrate good judgment and advanced problem-solving skills when addressing issues, working independently with regard to time management to meet office and program deadlines.
 

Appointment Information

Budgeted Salary: $32.04 – $34.49/Hourly. Salary commensurate with skills, qualifications and experience.
Under California law, the University of California, Santa Cruz is required to post a reasonable estimate of the compensation for this role. The salary shown above is the budgeted amount the University reasonably expects to pay and the salary extended should not exceed this posted amount.

Benefits Level Eligibility: Full benefits

Schedule Information:

  • Full-time, Fixed
  • Percentage of Time: 100%, 40 Hours per Week
  • Days of the Week: Mon-Fri
  • Shift Includes: Day

Employee Classification: Career appointment 

Job End Date: None

Work Location: Remote / UC Santa Cruz (minimally)* 

Union Representation: Non-Represented

Job Code Classification: PROJECT POLICY ANL 2 (007397)

Travel: Up to 25% of the time

Job Duties

60% – Program Development

  • Develop and support unit-wide services, including student applications, program logistics, program guides, pre-departure requirements and information, pre-departure orientation planning, post-program assessments, marketing and outreach content, program webpages, etc.
  • Support Global Learning leadership in the creation of new RFPs for new program development and coordinate with study abroad vendors and faculty on program logistics.
  • Utilize operational knowledge and judgment to manage interrelated elements of program requirements and application processes across all programs.
  • Engage with program vendors and faculty as needed to confirm program logistics and student resources, including throughout the admission and recruitment process. Maintain a broad range of working relationships within the division and campus support units to ensure adherence to institutional policies and procedures.
  • Develop and maintain program budgets, financial documents and reports.
  • Research and develop new procedures and materials to improve the efficiency of program development and management.
  • Review services with respect to UC initiatives, disability support, and other units, and recommend procedural changes in response to campus policies
  • Research developments in host countries that may affect student travel, health, and safety.
  • Research custom program industry standards and practices to address campus policy issues that impact program development, recommending solutions and alternatives to meet growth goals
  • Prepare presentations related to program outreach and pre-departure preparation

20% – Enrollment Administration

  • Support enrollment administrative duties for Global Learning custom programs, including course enrollments, campus reports on student participation, academic and judicial checks, resolving student status issues, billing reports, housing assignments, payment and refund timelines, and other interrelated elements of the enrollment management process.
  • Prepare enrollment summaries for Global Learning leadership and faculty, including annual reporting to other UC campuses.
  • Help resolve student enrollment issues, including withdrawals, extensions, and exceptions.
  • Work with divisional systems personnel to develop and update streamlined applications, program landing pages, and pre-departure modules in the application management system.
    *Prepares and edits reports on enrollments, student data, and other program related data

15% – Academic Integration

  • Works collaboratively with departments to help maintain existing and develop new pre-approved course lists, development of department-specific resources, and other support for academic integration efforts.
  • Research academic course offerings and academic structures at partner institutions
  • Prepare academic and course reports to further academic integration efforts and campus department integration.

5% – Divisional Support

  • Serves as unit liaison with other campus units. Represents Global Learning unit at campus, system-wide or national meetings and at outreach events and activities as needed.
  • Supports and contributes to the overall goals of the Division as needed.

Required Qualifications

  • Bachelor’s degree in related area and / or equivalent experience / training.
  • Demonstrated skills in program and enrollment administration for study abroad programs in a higher education setting. Experience with exchanges, faculty-led, internship and direct enroll programs.
  • Demonstrated proficiency in preparing instructional and informational documents and reports.
  • Prior experience using common computer application programs utilized in higher education settings.
  • Skills in judgment and decision-making, problem-solving, and identifying measures to improve processes and/or services to students.
  • Demonstrated multicultural competencies; successful prior experience working with diverse populations.
  • Effective written communication skills; demonstrated attention to detail.
  • Demonstrated ability to analyze, research and synthesize large amounts of data with strong attention to detail.
  • Proficient in ability to multi-task with demanding timeframes.
  • Interpersonal skills to effectively communicate and successfully work with students, faculty, and other campus and non-campus stakeholders.
  • Effective verbal communication skills.

 Preferred Qualifications

  • Effective presentation skills.
  • Prior experience working in database interface tools such as Horizons, Terra Dotta, ViaTRM, or equivalent.
  • Prior experience working with academic departments for academic integration in a higher education setting.
  • Experience studying, living and/or working abroad.

 Special Conditions Of Employment

  • Selected candidate will be required to pass a pre-employment criminal history background check.
  • This is a fully remote position, and the selected candidate must be able to work successfully from a home/remote office and be able to fulfill the requirements of the UCSC telecommuting agreement.
  • The selected candidate has the option to work a hybrid work schedule. If a hybrid work schedule is confirmed, the selected candidate must be able to work successfully from a home/remote office and be able to fulfill the requirements of the UCSC telecommuting agreement.
  • This position requires the ability to report to campus to work in-person as operationally required, with reasonable notice as determined by your manager; travel expenses not covered.
  • Selected candidate will be required to complete training within established time frames as directed including UC compliance training.
  • Ability to travel to multiple work locations on and off campus.
  • Ability to maintain appearance and conduct suitable for working in a professional setting.
  • The University of California has implemented a Vaccination Policy covering all employees. Employees, including new hires, are required to comply with any applicable policies relating to the University of California vaccine program.
  • Per the Child Abuse and Neglect Reporting Act (CANRA), this position has been identified as a Mandated Reporter. The selected candidate will be required to report known or suspected child abuse or neglect as defined by CANRA and will be required to sign a Statement Acknowledging Requirement to Report Child Abuse prior to commencing employment. CANRA Penal Codes, and related definitions, requirements, and responsibilities may be obtained here.

 Safety Statement

All UCSC employees must understand and follow job safety procedures, attend required health and safety training, proactively promote safety at work, and promptly report actual and potential accidents and injuries.

 EEO/AA

The University of California is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status. UC Santa Cruz is committed to excellence through diversity and strives to establish a climate that welcomes, celebrates, and promotes respect for the contributions of all students and employees.

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