Flight Operations, Instructional Designer

Delta Air Lines

How You’ll Help Us Keep Climbing (Overview & Key Responsibilities)

The Instructional Designer II position is an individual contributor joining an established and nurturing learning team responsible for managing pilot learning requests that start at concept proposal and follow through to completion using sound Instructional System Design (ISD) processes. Close coordination with the training compliance team ensures that government and corporate requirements are met. This role is responsible for adhering to the group’s schedule for the complete content development lifecycle using predictable, repeatable processes. This position contributes to production standards for all digital content.

The Instructional Designer II is involved in a multitude of e-learning interventions for pilot learning and development. A rapid understanding of developer tools, digital asset management, content distribution methods, and electronic testing systems will be required. Working with multiple IT portfolios, this position will also assist in ensuring that content related technologies are seamlessly integrated with the system of record, end-user mobile devices, Internet/Intranet, Knowledge Management, and IT technical support systems. These responsibilities require up-to-date knowledge of training technology and interactive learning tools, processes, and best practices.

The scope of e-learning content includes, and is not limited to:

• Quarterly e-learning releases.
• Aircraft systems e-learning programs.
• A test bank of over 8,000 questions and supporting graphics.
• FAA, TSA, and corporate compliance training subjects.
• Successful development and design of training content and technology requires close
• collaboration with divisional stakeholders such as Flight Standards, Aircrew Records, Quality
• Assurance & Compliance, Training Planning, and the Digital & Ops Info teams. Coordination with corporate IT, Supply Chain Management, Finance, Safety, Security, Compliance, Legal,
• Communications, and operational business units is essential to delivering accurate eLearning effectively and efficiently. External interactions can also include vendors, contractors, auditors, labor organizations, and regulators.

Summary of Responsibilities (not comprehensive of all tasks):

• Responsible for the development of highly engaging and interactive learning solutions using industry standard eLearning software.
• Apply advanced adult learning theories into practical, application-based learning design and development with the ability to convert strategies to effective and engaging learning experiences.
• Possess the ability to work in a team environment to design, develop and build blended learning experiences.
• Acquire and apply new technology skills to instructional design practice.
• Partner and collaborate with other learning professionals and business partners in delivering a consistent learning experience.
• Develop comprehensive measurement strategies for all learning solutions to demonstrate business impact and effectiveness.

Benefits And Perks To Help You Keep Climbing

Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience, Servant Leadership, and Teamwork – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way: 

• Competitive salary, industry-leading profit sharing program, and performance incentives  
• 401(k) with generous company contributions up to 9%  
• Paid time off including vacation, holidays, paid personal time, maternity and parental leave 
• Comprehensive health benefits including medical, dental, vision, short/long term disability and life benefits 
• Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages 
• Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health  
• Domestic and International space-available flight privileges for employees and eligible family members 
• Career development programs to achieve your long-term career goals  
• World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint 
• Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies 
• Recognition rewards and awards through the platform Unstoppable Together 
• Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare 

What You Need To Succeed (Minimum Qualifications)

• Minimum of two years of work experience as a multimedia developer, learning designer, or e-learning program manager
• Experience working in an agile (SAM) and waterfall (ADDIE) design environment
• Design learning that reflects an understanding of the diversity of learners, including the demonstrated understanding of cultural differences that may apply
• The ability to apply concepts, techniques and theory of other disciplines to instructional design assessment strategies
• Excellent verbal communication skills, including writing and editing
• Practical knowledge of learning development tools such as Captivate, Articulate Storyline, Lectora, or LCMS
• Practical experience using Instructional Systems Design (ISD) methodologies
• Able to handle day-to-day work challenges confidently, demonstrating flexibility, strong collaboration skills, and change management
• Intermediate or Advanced skills with Microsoft Outlook, Word, PowerPoint, and Excel
• Ability to balance multiple priorities and tasks simultaneously in a fast-paced environment with minimal supervision
• Experience developing technology-based training or performance solutions
• Practical experience developing content for technical training subjects
• Ability to work both in a team environment and independently to meet project schedules
• Embraces diverse people, thinking and styles 
• Consistently makes safety and security, of self and others, the priority
• Experience with compliance training
• Graphic design and visual communication skills
• Understanding of Learning Management Systems (LMS), Content Management
• Systems (CMS), and Learning Content Management Systems (LCMS)
• Practical knowledge of technologies and standards such as HTML5, JavaScript, CSS, XML, and SCORM
• Proficiency required in a broad range of digital multimedia applications and technologies
• Experience with Smartsheet, MS Visio, MS Project, and Adobe Acrobat
• (If transferring internally) Must be performing satisfactorily in present position.
• Consistently prioritizes safety and security of self, others, and personal data. 
• Embraces diverse people, thinking, and styles. 
• Possesses a high school diploma, GED, or high school equivalency. 
• Is at least 18 years of age and has authorization to work in the United States.
• Consistently prioritizes safety and security of self, others, and personal data. 

What Will Give You A Competitive Edge (Preferred Qualifications)

Experience designing, developing and delivering emerging learning solutions including game-based learning, video, micro-learning, simulations and immersive scenarios requiring multiple branching elements

• Undergraduate or graduate degree in Digital Multimedia Production, Adult Learning, Training Technology, Workplace Learning/Performance, or equivalent work experience
• Industry Professional Certifications such as:  Adobe Certified Expert (ACE), SAP – Certified Application Associate/Professional (SuccessFactors), Association of Talent Development (ATD), Certified Professional in Learning Development (CPLP)/Certified Professional in Talent Development (CPTD), Project Management Institute (PMI), Project Management Professional (PMP)
• Strong project management background
• Experience creating aviation-related content
• Technical writing and/or corporate communications experience

About Organization

Delta Air Lines (NYSE: DAL) is the U.S. global airline leader in safety, innovation, reliability and customer experience. Powered by our employees around the world, Delta has for a decade led the airline industry in operational excellence while maintaining our reputation for award-winning customer service.

With our mission of connecting the people and cultures of the globe, Delta strives to foster understanding across a diverse world and serve as a force for social good.