Intralox Customer Training and Technical Communications is seeking a Project Manager for customer-facing instructor-led training and digital training projects. The candidate will be able to understand, prioritize, and manage project scope, time, and quality to deliver exceptional customer value. To be successful in this role, the Project Manager requires a strong mix of project management, organizational, commercial, and instructional, skills to deliver training solutions that are informative, sticky, and fun. This position will be located in Baltimore, Maryland.

Intralox is a division of Laitram, L.L.C., with an extensive portfolio of innovative products and services that improve lives and optimize business worldwide each day. Intralox’s conveyance solutions enhance food safety, power e-commerce, and solve challenges for industries from automotive to industrial manufacturing to consumer goods.

Together, our 3,000+ global employees are reliable problem solvers, continuously developing and directly delivering solutions that have driven our customers’ growth worldwide for more than 45 years. We consistently and sustainably work together to create long-term value by continuously improving products, services, and processes for our customers. Our award-winning customer service team provides comprehensive support and access to technical experts to deliver fast, reliable solutions.

Intralox was founded upon the principle of doing the right thing, by treating customers, employees, and suppliers with honesty, fairness, and respect. We aim as a company to practice these principles every day, which is why we have been consistently recognized for innovation and workplace excellence.

We listen objectively, think creatively, and deliver results. To learn more about our company culture, philosophy, and benefits, please visit our company page.

Responsibilities

• Manage the development and delivery of instructor-led and digital training projects.
• Collaborate with cross-functional teams, including instructional designers, SMEs, and trainers.
• Establish, collaborate, and maintain strong relationships with account teams, customers, and 3rd parties.
• Define and negotiate the scope of work with a focus on customer needs and contractual obligations.
• Identify and allocate resources in collaboration with managers and workforce analysts.
• Oversee quality assurance processes and manage project risks and issues.
• Manage ambiguity and drive objective decision-making across diverse teams.
• Contribute to the development and improvement of team processes and deliverables.

Requirements

• B.S. or B.A. from an accredited university and/or 5+ years of experience in Project Management, Product Management, or a related field
• Proven track record in managing technical training development projects involving multiple cross-functional team members and stakeholders
• Confident self-managed individual who thrives in fast changing environment, comfortable with ambiguity, easily builds win/win relationships with peers, and open to giving and receiving critical feedback
• Results-oriented and strong collaborator that is trustworthy while creating alignment without formal authority
• Commercially minded, with the ability to conceptually grasp and communicate technical information to customers and to internal teams
• Proficiency in Microsoft Office Programs and Smartsheet
• Willingness to travel (approximately 25%)

Preferred Qualifications

• PMP or formal Project Management training
• Experience in managing training or documentation projects
• Experience in the material handling or warehouse industry
• Technical knowledge of electro-mechanical devices

Intralox’s benefit program is a major part of an employee’s total compensation from the company. Hired applicants may be eligible for benefits including health, dental, vision, and disability insurance, paid time off, 401K, flexible spending account, life and AD&D insurance, long term care, tuition reimbursement, and additional voluntary benefits.

The salary range provided is a good faith estimate representative of all experience levels. Intralox considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training and key skills. Therefore, we encourage all qualified applicants to apply regardless of their salary expectations.

The position is eligible for one of the following: commissions, discretionary incentives, or production incentives according to the terms of those plans.

Salary Range: $60,700 to $164,900

EOE/M/F/Vet/Disabled

About Organization

Intralox is the global conveyance solutions leader, offering direct service for a broad range of industries in more than 100 countries. We specialize in innovative technologies, including Modular Plastic Conveyor Belting, ThermoDrive® technology, DirectDrive™ Spiral Systems and Activated Roller Belt™ (ARB™) equipment. Our products, combined with a powerful blend of engineering expertise, services and global support, are backed by the strongest written performance and delivery guarantees. Working with Intralox allows customers to experience our uncompromising commitment to providing sustainable solutions that create lasting value.