Training Program Manager, Legal Investigations Support

Minimum qualifications:

• Bachelor’s degree or equivalent practical experience.
• 2 years of experience in instructor led training within a legal or tech field.
• Experience in program or project management.

Preferred qualifications:

• Experience working with internet technologies and related policies.
• Experience in training and mentorship.
• Experience in stakeholder management.
• Ability to interact professionally with all levels of internal and external stakeholders (specifically vendors).
• Ability to work collaboratively on a team, be adaptable in exercising judgment in a changing environment, and manage competing priorities.
• Ability to build relationships and deliver results in a cross-functional environment.

About the job

The Legal Investigations Support (LIS) team handles requests for user data received from government agencies, courts, and parties in criminal and civil litigation. LIS handles a high-volume of these legal requests, processing them through internal tools based on complex internal policy and workflows utilizing queue management and metric performance.

This role works with sensitive content or situations and may be exposed to graphic, controversial, and/or upsetting topics or content. The requests will relate to real-world investigations on Google users. Some of those investigations will be routine, others may very well be on the news. Members of this team must respect confidentiality, and be sensitive to legal requirements and user privacy laws.

The US base salary range for this full-time position is $87,000-$128,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.

Responsibilities

• Coordinate onboarding training plans for Partner Teams and LIS new hires.
• Facilitate all introductory trainings for new hires. Facilitate additional trainings for workflows that don’t require in-depth SME knowledge. Facilitate re-certifications on high to medium risk workflows/policies and refresher trainings based on emerging quality trends.
• Review training materials and Help Center content, to ensure accuracy and consistency of content. Escalate discrepancies through the Change Management process. Work with Office of the General Counsel team members to update training resources and create decks and e-learnings as needed.
• Collaborate with team members or stakeholders to understand or identify work problems and program goals, obtain prioritized deliverables, and discuss program impact.
• Work with sensitive content or situations and potentially be exposed to graphic, controversial, and/or upsetting topics or content.

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Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google’s EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.

If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

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