Training, Onboarding and Quality Manager

We are seeking a dynamic and driven Training, Onboarding and Quality Manager to design and implement a comprehensive training program for our Underwriting Operations department. The Training, Onboarding and Quality Manager will partner with global teams to gather information and collaborate on the program, ensuring comprehensive support and leveraging resources to expedite the program design and rollout.  

Discover your opportunity 

What will your essential responsibilities include?

• Design and implement a comprehensive training program for the Underwriting Operations department, encompassing foundational knowledge of insurance principles, system training, and role-specific skills development; ensure program is scalable to support business growth and cyclical hiring
• Collaborate closely with global teams (e.g. Learning and Development, Knowledge and Education and Enterprise Shared Services) to gather information and leverage resources for the rapid development and deployment of the training program, using cost-effective solutions such as Microsoft products and live webinars to ensure broad accessibility.
• Oversee the execution of the training program, working closely with the direct report to ensure successful implementation and delivery.
• Identify and address any challenges or constraints related to the development and deployment of the training program.
• Keep the training program updated, modify it over time, survey users, and adapt to feedback to ensure its effectiveness and relevance in the long term.
• Monitor quality of team’s performances, identify gaps, and incorporate into training as needed.
• Set “time to proficiency” targets by team; monitor KPIs and ensure progress is being made towards targets with a focus on reducing onboarding times.

The role will report to the Head of Underwriting Operations.

Share your talent

We’re looking for someone who has these abilities and skills:

• A college degree and proven experience in designing and implementing training programs, particularly in a fast-paced environment.
• Excellent collaboration skills and the ability to partner with global teams to gather information and resources, ensuring comprehensive support for program development and deployment.
• Demonstrated ability to create impactful training programs using cost-effective solutions, such as Microsoft products and live webinars.
• Leadership skills to manage and guide a direct report who will support the execution and implementation of the training program

Find your future

AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it.

How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business − property, casualty, professional, financial lines and specialty.

With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.

Learn more at axaxl.com

Inclusion & Diversity

AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. 

At AXA XL, we know that an inclusive culture and a diverse workforce enable business growth and are critical to our success. That’s why we have made a strategic commitment to attract, develop, advance and retain the most diverse workforce possible, and create an inclusive culture where everyone can bring their full selves to work and can reach their highest potential. It’s about helping one another — and our business — to move forward and succeed.

• Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe 
• Robust support for Flexible Working Arrangements 
• Enhanced family friendly leave benefits 
• Named to the Diversity Best Practices Index 
• Signatory to the UK Women in Finance Charter

Learn more at axaxl.com/about-us/inclusion-and-diversity.  AXA XL is an Equal Opportunity Employer.

Sustainability 

At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called “Roots of resilience,” focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations. 

Our Pillars:

• Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems – the foundation of a sustainable planet and society – are essential to our future. We’re committed to protecting and restoring nature – from mangrove forests to the bees in our backyard – by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.
• Addressing climate change: The effects of a changing climate are far reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We’re building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions.
• Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We’re training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting.
• AXA Hearts in Action:  We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL’s “Hearts in Action” programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day – the Global Day of Giving.

For more information, please see Sustainability at AXA XL.

The U.S. pay range for this position is USD 104,000 – 182,000. Actual pay will be determined based upon the individual’s skills, experience, and location. We strive for market alignment and internal equity with our colleagues’ pay.

At AXA XL, we know how important physical, mental, and financial health are to our employees, which is why we are proud to offer benefits such as a competitive retirement savings plan, health and wellness programs, and many other benefits.  Wealso believe in fostering our colleagues’ development and offer a wide range of learning opportunities for colleagues to hone their professional skills and to position themselves for the next step of their careers.  For more details about AXA XL’s benefits offerings, please visit US Benefits at a Glance 2024.

AXA XL is an Equal Opportunity Employer.

About Organization

We are a leading provider of insurance and reinsurance offering innovative risk management solutions for businesses worldwide. We partner with those who move the world forward, navigating complex risks and working across diverse industries to support and empower our clients.