Training & Development Manager
Over the last few years, Samsung has been investing in building a portfolio of engaging services across its devices to complement its market-leading hardware business, while leveraging its unparalleled global distribution footprint. These services, coupled with a vast partner network and proprietary data, generate a massive opportunity for ad-based monetization. Six years into this journey, Samsung Ads is a highly successful and fast-growing business. This business and its continued future success depend on the products, technologies, and tools owned by the Global Ads Product & Engineering team. Hundreds of people strong, with a substantial presence in five countries, the Global Ads P&E team is a dynamic and complex organization, operating across a broad spectrum of product and strategic domains.
We are looking for a self-motivated, experienced Training and Development Manager to develop and implement training strategy & programs for our global ads P&E organization. The ideal candidate is an experienced L&D professional, supportive people manager, strong multi-tasker, and skilled trainer. Applying your deep technical knowledge, thought leadership and collaborative know-how, you will develop high quality learning experiences for new hires as well as existing employees. This role is pivotal in fostering a culture of continuous learning and innovation, requiring strong leadership as well as teamwork and collaboration.
Role and Responsibilities
A successful candidate should be innovative, creative and understand the dynamics and challenges of a global organization. Additionally, the individual must be skilled at developing courseware, have strong presentation skills and have proficiency in adult learning, creating high-level training courses that incorporate experiential learning activities to meet the needs of a varied audience.
This is a player/coach role that will lead the team while also being responsible and be hands-on for designing and implementing effective training programs.
The role will report into the Head of Global Product Operations for Samsung Ads in Mountain View, CA.
What You Will Do
- Design, develop, and deliver global training programs that facilitate learning and skill building that supports company initiatives and allows the company to achieve its goals
- Establish repeatable onboarding and training programs for new and existing team members that can be adopted globally
- Collaborate with stakeholders and subject matter experts to assess learning needs, instructional goals, and outcomes and determine the best way to design and develop training programs.
- Gather information from product managers, engineers, and other subject matter experts to create or curate training assets, presentations & course materials and ensure stakeholder alignment and content accuracy.
- Facilitate learning through various delivery methods, including in-person instruction, virtual training, workshops and coaching on applications and processes.
- Build solid cross-functional relationships with product, engineering, HR, product marketing, and operations teams for smooth coordination and execution of training deliverables.
- Lead as a subject matter expert on learning & training strategies, tips & tricks, and platforms for the organization
- Manage and utilize Learning Management Systems (LMS) to implement and build-out learning programs for various training needs
- Establish key performance indicators (KPIs) to measure the effectiveness of learning programs, and use data to drive continuous improvement
- Build and manage a team of training professionals
Skills and Qualifications
Requirements
- 6 to 8 years of learning and development experience, preferably in a technical domain, with a proven track record of designing and implementing successful learning programs
- 2+ years of experience independently driving training and development projects
- Experience managing a team that works collaboratively, globally, and cross-functionally
- Proven track record of driving results through learning programs and strategies.
- Strong understanding of adult learning principles and the ability to apply them to diverse employee populations
- Experience defining, measuring, and being accountable for key metrics and performance indicators around the effectiveness of training programs
- Experience in the Advertising technologies is a plus
- Proven ability to work independently with minimal oversight and driving projects to completion and successful outcomes
- Excellent time management skills, with ability to handle multiple management tasks and their own project assignments simultaneously
- Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams as well as manage stakeholders of all levels
- Demonstrated ability to think strategically and translate strategy into actionable plans
- Have a strong understanding of the effectiveness of differing learning solutions and modalities, including in-person and virtual instructor-led training (ILT), eLearning and microlearning, and AI-driven learning
- Expertise with Learning Management Systems (LMS) and/or other learning technologies
- Working knowledge of MS Office, SharePoint, Confluence, Jira, Slack, Google Docs, and video editing tools.
- Strong planning, leadership, project management and analytical skills
- BS/BA degree in Business, Human Resources, Communications, Education, or related field
- Typically requires a minimum 8 years of related experience and a Bachelor’s degree, or 6 years and a Master’s degree, or a PhD with 3 years experience
Join our dynamic team and play a key role in shaping the future of our ad tech platform. If you’re passionate about playing an instrumental role in the development of cutting-edge advertising solutions and have a solid background in learning & development, we would love to hear from you
California and New York Only
Compensation for this role is expected to be between $180,000 and $215,000. Actual pay will be determined considering factors such as relevant skills and experience, and comparison to other employees in the role.
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About Organization
Headquartered in Ridgefield Park, N.J., Samsung Electronics America, Inc. (SEA) pushes beyond the limits of today’s technology to provide groundbreaking connected experiences across its large portfolio of products and services, including mobile devices, home appliances, home entertainment, 5G networks, and digital displays.
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