Training Coordinator & Learning Systems Analyst

Overview 

Job ID: 34594052

Category: Human Resources

Organization: Chancellor

Department: Employee & Org Development Dept

Location: Main Campus – UCR

Salary: $61,000 – $106,800

Date Posted: November 20, 2024

Application Deadline: Open Until Filled

Schedule: 8AM – 5PM

Full/Part Time: Full-time(100%)

Level of Supervision: Supervision

Other Information

Qualifies for Employee Referral Bonus: No

UC Internal Job: No

Position Information

Under the general supervision of the Director of Employee and Organizational Development (EOD), the Training Coordinator & Learning Systems Analyst provides essential support to further EOD’s objective of delivering impactful training programs and initiatives. This role encompasses both technical and programmatic functions: the incumbent supports the Senior LMS Administrator with day-to-day learning management systems (LMS) administration, end-user helpdesk support, and management of additional platforms such as the EPIC Learning Platform and Franklin Covey’s Impact Platform. LMS-related responsibilities include senior domain and training administration back-up and operations support, such as user account management and access, instructor-led activity and roster maintenance, learner troubleshooting, and maintenance projects. In addition to LMS administration, the Training Coordinator & Learning Systems Analyst works closely with the EOD training team, ensuring the accuracy and timeliness of program and workshop preparations, communications, scheduling, and materials. This person will provide occasional facilitation support alongside trainers, contributing to campus-wide training initiatives that promote professional development across the university.

The full salary range for the Training Coordinator & Learning Systems Analyst is $61,000 – $106,800 annually.  However, the expected pay scale for this position is up to $72,500 annually.   We base salary offers on a variety of considerations, such as education, licensure and certifications, experience, and other business and organizational needs.

Applicants must have current work authorization when accepting a UCR staff position. Currently, we are unable to sponsor or take over sponsorship of an employment Visa for staff.

As a University employee, you will be required to comply with all applicable University policies and/or collective bargaining agreements, as may be amended from time to time. Federal, state, or local government directives may impose additional requirements.

Requirements

Educational Requirements

• Degree – Requirement
• Bachelor’s degree in related area and/or equivalent experience/training – Required

Experience Requirements

• Experience – Requirement
• 2 – 4 years of related experience – Required

Minimum Requirements

• Working knowledge of delivering training programs and of other areas of human resources.
• Good verbal, written and interpersonal communication skills and good presentation skills.
• Working knowledge of adult learning theories and education methodologies.
• Working knowledge of functional area and understanding of how training may impact other areas.
• Good analytical skills to understand how business needs can be addressed through the design and delivery of training programs.
• Working knowledge of organizational policies and procedures.
• Knowledge of Learning Management Systems

Preferred Qualifications

• Familiar with current training programs and trends.
• Good skills in delivering training programs.
• Working knowledge of conducting needs assessment.
• SumTotal systems experience
• Experience with HR systems and identity and access management.
• Knowledge of UC systems (i.e. UCPath, HRDW, IAM Riverside, ServiceNow)

Additional Information

In the Heart of Inland Southern California, UC Riverside is located on nearly 1,200 acres near Box Springs Mountain in Southern California; the park-like campus provides convenient access to the vibrant and growing Inland region. The campus is a living laboratory for the exploration of issues critical to growing communities’ air, water, energy, transportation, politics, the arts, history, and culture. UCR gives every student, faculty and staff member the resources to explore, engage, imagine and excel. UC Riverside is recognized as one of the most ethnically diverse research universities in the country boasting several key rankings of which we are extremely proud.

• UC Riverside is proud to be ranked No. 12 among all U.S. universities, according to Money Magazine’s 2020 rankings, and among the top 1 percent of universities worldwide, according to the 2019-20 Center for World University rankings.
• UC Riverside is the top university in the United States for social mobility. – U.S. News 2020
• UCR is a member of the University Innovation Alliance, the leading national coalition of public research universities committed to improving student success for low-income, first-generation, and students of color.
• Among top-tier universities, UC Riverside ranks No. 2 in financial aid. – Business Insider 2019
• Ranked No. 2 in the world for research, UCR’s Department of Entomology maintains one of the largest collections of insect specimens the nation. – Center for World University Rankings
• UCR’s distinguished faculty boasts 2 Nobel Laureates, and 13 members of the National Academies of Science and Medicine.

The University of California is an Equal Opportunity/Affirmative Action Employer with a strong institutional commitment to the achievement of excellence and diversity among its faculty and staff. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by law. For information about our generous employee benefits package, visit: Employee Benefits Overview

Job Description Details

General Information

Job Title: Trainer 2

Job Code: 004162

Grade: 20

Department Head: Samuel Najera

Supervisor: Alexandra Rollins

Generic Scope

Professional who applies acquired job skills, policies, and procedures to complete substantive assignments/projects/tasks of moderate scope and complexity; exercises judgment within defined guidelines and practices to determine appropriate action.

Custom Scope

Works on training programs and needs assessments that are of moderate scope and complexity. Uses professional training concepts in the completion of assignments. Applies organization policies, procedures and programs to address training needs among various functions and departments. Exercises judgment within defined procedures and practices to determine appropriate actions.

Department Custom Scope

Under the general supervision of the Director of Employee and Organizational Development (EOD), the Training Coordinator & Learning Systems Analyst provides essential support to further EOD’s objective of delivering impactful training programs and initiatives. This role encompasses both technical and programmatic functions: the incumbent supports the Senior LMS Administrator with day-to-day learning management systems (LMS) administration, end-user helpdesk support, and management of additional platforms such as the EPIC Learning Platform and Franklin Covey’s Impact Platform. LMS-related responsibilities include senior domain and training administration back-up and operations support, such as user account management and access, instructor-led activity and roster maintenance, learner troubleshooting, and maintenance projects.

In addition to LMS administration, the Training Coordinator & Learning Systems Analyst works closely with the EOD training team, ensuring the accuracy and timeliness of program and workshop preparations, communications, scheduling, and materials. This person will provide occasional facilitation support alongside trainers, contributing to campus-wide training initiatives that promote professional development across the university.

Key Responsibilities

Description

• 30% – Works under general supervision and receives general instructions regarding on-going training work, with detailed instructions provided on new training projects, assignments and initiatives.
  • Course and Content Management: Organize, and manage all EOD course content within the LMS, ensuring that learning materials, assessments, and resources are accurately configured and accessible to users. Work closely with EOD instructors, and subject matter experts to update course materials and ensure compliance with organizational standards.
• 20% – Exercises judgment within defined procedures and practices to determine appropriate actions.
  • Assists with learning management systems administration including end user helpdesk support, and other learning platforms for example administrator for EPIC Learning Platform, Franklin Covey’s Impact Platform etc. Support the day-to-day operation of the UC Learning Center Learning (UCLC), including, managing user accounts, and activity and roster maintenance. Regularly monitor the UCLC performance, troubleshoot issues, and collaborate as needed for technical problem resolution.
• 10% – Monitors training results through employee progress and maintains records of training attendance to determine program effectiveness.
  • In collaboration with the EOD team creates and maintains evaluation surveys. Provides reports from survey data. Maintains training records in UC Learning Center; updates rosters, records completion information, etc.
• 10% – Gathers and analyzes training resource data, prioritizes work assignments and develops training program recommendations, demonstrating organization and problem-solving skills.
• 10% – Applies organization policies, procedures and programs in addressing training needs among various functions
• 10% – Act as the online producer for virtual instructor-led training (VILT) sessions, with a thorough understanding of course training materials.
• 5% – Applies professional training concepts.
• 5% – Works in a collaborative manner with a diverse organization community to administer, organize and conduct existing employee training programs and may assist in the development of new programs.

About Organization

Two Nobel laureates. Member of the Association of American Universities. Second in the nation for social mobility. Hispanic Serving Institution and Asian American and Native American Pacific Islander-Serving Institution. UC Riverside is the nation’s singular leader in social mobility, educational access, and research excellence.

Bold Hearts. Brilliant Minds.