Technical Training Leader, Americas
Overview
Lead a High-Impact Team Driving the Future of Skilling in Cloud, AI, Security and Migrations
Are you ready to lead an innovative, AI-fluent, fast-paced Americas team in shaping the future of technical skilling? If you’re passionate about cutting-edge learning approaches and technology, Azure Migration, AI, Development, and Security, and if you thrive on empowering others through learning, we want you to join our team.
As the Technical Training Leader, Americas for Worldwide Learning team, we recognize that the demand for technical skills in our key customers is at an all-time high. Organizations are searching for skilling that can help them innovate and stay ahead in today’s dynamic market. We’re looking for a visionary leader to drive the Americas team that will skill hundreds of thousands of learners across the Americas in these critical areas.
As a leader in Worldwide Learning, you will be part of an organization whose mission is to inspire every person and every organization on the planet to maximize their growth through learning. You will inspire and guide teams of managers and trainers to deliver high-impact technical training with a focus on Copilot adoption, AI design wins, security and migrations. Your leadership will empower customers and partners—from those beginning their journey with Microsoft to seasoned professionals—by delivering comprehensive training experiences that address the real-world challenges of today’s digital landscape.
Responsibilities
People Management
- Managers deliver success through empowerment and accountability by modeling, coaching, and caring.
- Model – Live our culture; Embody our values; Practice our leadership principles.
- Coach – Define team objectives and outcomes; Enable success across boundaries; Help the team adapt and learn.
- Care – Attract and retain great people; Know each individual’s capabilities and aspirations; Invest in the growth of others.
Skilling Preparation
- Leads the process to ensure skilling offerings match specific audience and learner goals and objectives for others to execute on and deliver. Ensures technical skilling information and content is appropriately translated into digestible language and terminology. Provides primary insights for structuring skilling offerings through full domain expertise of adult learning principles and best practices and by owning relationships with business partners.
- Guides and empowers team members through the content learning process as necessary, ensuring that they consume essential and up-to-date learnings. Drives connections of less experienced employees with appropriate internal stakeholders. Owns the process for ensuring that appropriate level of mastery is attained and observes trainer delivering content during the learning phase. Aligns business needs with trainers’ course portfolios and identifies course or offering topic areas of particular need.
- Drives collaboration from Learning stakeholders to ensure course content is being updated appropriately. Ensures the team, other trainers, and Learning teams are incorporating new information into their trainings. Oversees the team in leveraging a portfolio of latest features, technologies, and processes and incorporates into appropriate learning experiences to ensure quality learning environment and delivery.
Skilling Delivery
- Oversees training delivery rollout process. Drives and creates an environment where team members are empowered to find effective and personalized approaches to delivering technology-based training content. Creates best practices for lecture delivery, including for leveraging multiple modes of learning (e.g., presentation, discussions, labs, simulations). Evaluates training program effectiveness and learning retention across multiple programs to ensure alignment with learner goals (e.g., internal and external learner partnership). Oversees strategic implementation of knowledge reinforcement techniques. Leads the process for sharing best practices for knowledge transfer with cross-organizational peers and team members.
Collaboration and Engagement
- Oversees improvement initiatives across training delivery areas and collaborates with other internal improvements within the broader Learning team. Owns the feedback delivery process to team members and shares innovative best practices with about effective training practices. Leads the process for ensuring connections between operations needs to learning programs and interventions are met and ensures compliance with necessary trainings. Oversees and ensures participation in new training opportunities for the team and empowers them to follow up on them as necessary.
Other
Qualifications
Required/Minimum Qualifications
- Bachelor’s Degree AND 8+ years training, education, information technology (IT), cloud systems, datacenter environments, server environments, or computer technologies experience
- OR equivalent experience.
- 8+ years of people management experience.
- 4+ years of experience managing and developing managers.
Additional or Preferred Qualifications
- Bachelor’s Degree Computer Science, Information Technologies, System Engineering, Information Systems AND 10+ years training, education, information technology (IT), cloud systems, technical consulting, datacenter environments, server environments, networking, cloud, or computer technologies with a focus on in-depth learning of technology experience
- OR equivalent experience.
- Azure Certifications (e.g., Advanced Role Based, Fundamentals), Microsoft 365 Certifications, or equivalent.
- Microsoft Certified Trainer (MCT) Certification
Technical Training M6 – The typical base pay range for this role across the U.S. is USD $129,200 – $273,400 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $162,000 – $299,400 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay
Microsoft will accept applications for the role until October 18, 2024.
#EOJOBS