Strategic Program Partner Global Learning and Development

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

As a Strategic Program Partner, you will work closely with business leaders, the GLD leadership team, and key stakeholders across the ServiceNow landscape to lead, orchestrate, and deliver needle-moving initiatives for the business. You will execute best practices and engagement models that raise the bar on how we execute.

In this role, the organization will rely on you to set standards, simplify complexity, and navigate a diverse cohort of stakeholder organizations. By providing best-in-class project and program management services, you will deliver value for strategic initiatives prioritized by Global Learning and Development.

What You Get to Do in This Role

• Act as a key contributor to a lean team that will develop and drive the execution standards, practices, and delivery of strategic initiatives via program and project management services for the training and enablement organization.
• Deliver agile and quality services within a set tiered engagement for approved strategic initiative delivery that ensures consistency and quality of execution.
• Lead critical strategic projects; ensure high-quality delivery, work cross-functionally to structure problems, develop hypotheses, conduct analyses to turn data into meaningful insights, and drive solutions and actionable recommendations through a rigorous, data-driven process.
• Ensure quantitative business outcomes and value are at the forefront of all we do — generate business insights through program data, learnings, and results.
• Drive a consistent rhythm of both qualitative insights and feedback gathering to ensure we are meeting stakeholders where they are and that our business is effectively positioned to drive outcomes.
• Act as a trusted advisor to leaders and stakeholders, providing clear calls to action, support, and resources to execute operational tasks and employee strategies via sound project management rigor.
• Engage with peers and stakeholders, championing observable best practices, feedback loops, and agility in all we do.
• In partnership with leaders in the GLD and the larger business, facilitate program events, outcomes, and communications that inspire, clarify, and excite the GLD Organization to do the best work of their careers.

Qualifications

To be successful in this role you have:

• 8+ years of experience, preferably in strategy/planning, business operations, program management, and/or a similar role in a technology company.
• Effective and mature communication skills, able to convey complex ideas clearly and concisely, both verbally and in writing; comfortable in business, technical, and operations discussions.
• Experience in building trusting relationships and influencing others (including executive audiences).
• A strategic mindset to drive consistency and follow-through with leadership and the overall organization, with the thoughtful ability to blend data, insights, and context to provide relevant guidance to stakeholders.
• The ability to lead, influence, and mobilize multiple internal collaborators (including top executives) and priorities in a dynamic environment.
• Demonstrable problem-solving and analytical skills, taking a data-informed, analytical approach to draw upon business insights where information is incomplete.
• A results-oriented attitude — you have an appetite for driving business impact and execution, even in a highly autonomous role.
• A self-starter who thrives and can multitask in fast-paced and ambiguous environments.
• A Bachelor’s degree in Business Administration, Analytics, Computer Science, Engineering, or a related field; an MBA or equivalent related professional experience is preferred.

JV20

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Additional Information

Work Personas 

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer 

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations 

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact talent.acquisition@servicenow.com for assistance.

Export Control Regulations 

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

About Organization

ServiceNow (NYSE: NOW) makes the world work better for everyone. Our cloud-based platform and solutions help digitize and unify organizations so that they can find smarter, faster, better ways to make work flow. So employees and customers can be more connected, more innovative, and more agile. And we can all create the future we imagine. The world works with ServiceNow.